Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Field Sales Manager, Central Massachusetts

Company: PAX Labs

Location: Remote

Posted Jan 23, 2025

PAX, a leading global cannabis brand, is seeking a dynamic field sales representative for the Central Massachusetts area. The role involves driving sales execution standards, launching new products, and retaining existing accounts. The ideal candidate should have 3+ years of outside sales experience in the Massachusetts cannabis market, excellent interpersonal and communication skills, and the ability to work autonomously. PAX offers competitive compensation, equity, comprehensive benefits, and a supportive work environment.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Senior Security Operations Engineer - Incident Response

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, seeks a Security Operations Team member to monitor and respond to security events, lead incidents, and conduct digital forensic investigations. The role involves collaborating with a global team, creating runbooks, and assisting in process refinement. The ideal candidate has 4+ years of experience in Security Incident Response, proficiency in Python, and understanding of cloud architecture and security. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Sr. Services Project Manager

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, a leading U.S.-based private software company with 80,000 customers worldwide, is seeking a Project Manager for its award-winning HRMS/Payroll offering, UKG Pro. The role involves planning, managing, and implementing new projects for large, complex customers. The ideal candidate should have 3+ years of experience in HRMS solutions implementation, project management in the Human Capital Management space, and knowledge of HR disciplines. Preferred qualifications include a Bachelor's degree, strong leadership and communication skills, and PMP certification. UKG is committed to diversity and inclusion, offering comprehensive benefits and opportunities for growth.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a seasoned analytics engineer with 5+ years of experience in Google Tag Manager (GTM) to help scale growth acquisition efforts. The role involves implementing and maintaining enterprise-level GTM setups, collaborating with marketing teams for custom tracking, ensuring cookie compliance with privacy regulations, and partnering with engineering teams for scalable analytics pipelines. The ideal candidate should have strong knowledge of event-driven analytics, marketing performance tracking, and proficiency with platforms like GA4 & Amplitude. They should also possess SQL skills and familiarity with modern data stack tools. DigitalOcean offers a competitive salary range of $85,000 - $100,000, along with benefits like reimbursement for conferences, training, and education, and equity compensation.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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