Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Product Manager

Company: HERE

Location: Remote

Posted Jan 23, 2025

The role involves driving product strategy for HERE's innovative electric vehicle charging solutions, developing insights and trends on market opportunities, and aligning them with the company's holistic business and competitive landscape. The individual will own build/buy/partner decisions, establish KPIs for business growth, and lead the ideation, validation, and development of new product concepts. They will conduct market research, collaborate with cross-functional teams, and ensure high levels of customer satisfaction and loyalty. The ideal candidate should have a BS or MS in computer science or engineering, significant work experience in product management, and strong communication skills.

(Associate) Medical Director - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate will have an MD or equivalent degree, significant experience in the pharmaceutical industry, and strong medical knowledge. They should be fluent in English, understand the NDA submission process, and have experience with regulatory guidelines for adverse event reporting. The mission is to enable customers to make the world healthier, cleaner, and safer.

Client Success Lead - Travel & Ticket Marketplaces

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is seeking a Client Success professional with B2B experience, preferably in online ticket marketplaces or travel industry. The role involves leading key accounts, implementing proactive client management strategies, analyzing merchant performance, and collaborating cross-functionally. The position offers a competitive pay package, including base pay, sales incentives, and comprehensive benefits. Affirm is a remote-first company with a focus on inclusivity and diversity.

Audience Editor

Company: GANNETT

Location: Remote

Posted Jan 23, 2025

Gannett is hiring a journalist to focus on expanding their user base across local network sites. The role involves collaborating with newsrooms, maximizing existing platforms, and reaching new audiences. The successful candidate will be part of a team of audience specialists, responsible for building brand awareness and loyalty. Key responsibilities include content creation and optimization, newsletter management, audience engagement, strategic planning, and performance metrics monitoring. Qualifications include proven experience in content strategy, strong leadership skills, excellent communication, familiarity with CMS, and the ability to analyze performance metrics.

Senior Software Engineer, Android (Affirm Money Account)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company revolutionizing credit with transparency and flexibility, is seeking a Senior Android Engineer. The role involves leading a team, collaborating with product management, design, and analytics, and fostering a culture of quality and ownership. The ideal candidate has 5+ years of Android development experience, proficiency in Kotlin and React Native, and a track record of defining technical plans for significant features. Affirm offers competitive compensation, comprehensive benefits, and a remote-first culture.

Commercial Account Executive, Segment

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Commercial Account Executive for Segment Sales, focusing on selling Segment's Customer Data Platform into an $80Bn TAM. The role involves building upon the growth of Segment Mid-Market clients, leading sales cycles, and partnering with cross-functional teams. The ideal candidate has 5+ years of experience in a closing role at a SaaS provider, excellent communication skills, and the ability to thrive in an evolving work environment. The position is remote but based in the United Kingdom, with potential travel for team meetings and client interactions. Twilio offers competitive pay, generous time-off, and a supportive work culture.

Field Access Manager, Northeast

Company: Blueprint Medicines

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Blueprint Medicines is seeking a Field Access Manager for roles in Boston, MA; New York, NY; Newark, NJ; Philadelphia, PA. This critical, customer-facing role involves educating healthcare professionals on securing coverage, navigating payer requirements, and accessing patient support programs. The manager will also handle case management for escalated patient cases and maintain account management, focusing on improving patient access. The role requires a Bachelor's degree, 7+ years of pharmaceutical/biotech experience, and a proven track record in securing patient access. Benefits include a competitive salary, bonuses, equity grants, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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