Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Underwriter II - Tax Credit

Company: PNC

Location: Remote

Posted Jan 23, 2025

Senior Machine Learning Engineering Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Senior Machine Learning Engineering Manager to join their Core Machine Learning team. The role involves managing the end-to-end machine learning lifecycle, researching and implementing novel techniques, mentoring team members, and collaborating with various stakeholders. The team sits within the Data Technology Insights group, working cross-functionally across Growth, GTM, Product, Finance, and Sales organizations. The ideal candidate should have a Master's or PhD in a quantitative subject, 5+ years of experience managing ML engineering teams, and a strong focus on business practicality. Atlassian offers competitive compensation and a variety of perks and benefits.

Director, Web Strategy

Company: Equinix, Inc

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Specialist Solution Engineer - Service Cloud

Company: Salesforce

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Service Cloud Solution Engineer. The role involves promoting Service Cloud value to customers and field teams, assessing business requirements, developing a technical sales strategy, configuring and demonstrating solutions, and collaborating on multi-functional initiatives. The ideal candidate should possess thought leadership, technical and business acumen, and credibility. They should have a deep functional understanding of call centre operations, curiosity, energy, and teamwork skills. Previous experience as a Sales Engineer/Architect for a CRM/AI company is required, along with knowledge of related applications and cloud technology. English fluency is essential, with German and/or French being a plus. Salesforce is committed to equality and diversity, offering inclusive programs and initiatives.

Coding Specialist

Company: Evergreen Nephrology

Location: Remote

Posted Jan 23, 2025

Evergreen Nephrology is seeking a Coding Specialist who is devoted, compassionate, and thrives in innovative environments. The role involves accurately coding diagnoses, ensuring compliance with regulatory requirements, and maintaining a high productivity rate. The ideal candidate should have 2+ years of recent outpatient medical coding experience, possess a coding credential, and have strong knowledge of ICD10CM, CPT coding, and healthcare laws. Evergreen Nephrology offers a competitive total rewards package, family-friendly policies, and a robust training and development program.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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