Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Sr. Media Relations Strategy Manager (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Sr. Media Relations Strategy Manager. The role involves shaping and executing media strategy, driving impactful storytelling, and strengthening brand leadership. The ideal candidate is a seasoned media relations expert with strong writing skills, crisis management experience, and a deep understanding of the media landscape. They will develop proactive media relations strategies, cultivate relationships with top-tier journalists, and manage high-profile campaigns. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

PhD Data Partner - Economics - Asia

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS Digital AI is seeking a PhD Data Partner in Economics for a remote position in Asia. The role involves designing advanced, domain-specific questions and solutions, collaborating with cross-functional teams, and creating challenging problem sets. A completed PhD in Economics is essential, along with strong English writing skills. The position offers flexible hours and competitive pay rates, ranging from $10 - $30 USD per hour. TELUS Digital AI is committed to diversity and inclusion, with equal opportunities for all qualified applicants.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Santana de Parnaíba, Brazil / Remote

Posted Jan 23, 2025

Suitability Principal - Elite Services

Company: MassMutual

Location: Springfield, MA / Remote

Posted Jan 23, 2025

The job posting is for a Suitability Principal role within MassMutual's MML Investors Services (MMLIS) Elite Services Team. The role involves conducting back-office reviews, firm-acceptance of new and existing business, and suitability reviews for accounts clearing through National Financial Services (NFS). Key responsibilities include reviewing trading activity, determining root causes of issues, and providing solutions independently. The ideal candidate should have 4+ years of MMLIS experience, strong communication skills, and a high degree of ownership. MassMutual values inclusivity, leadership, resilience, and self-awareness. The role offers a hybrid schedule, remote work options, and opportunities for professional growth.

Senior Transformer Engineer

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an Electrical Engineer for its Transformer Services US engineering team. The role involves providing technical field support related to repairs, retrofits, oil processing, and completing various engineering studies. The engineer will be the go-to person for technical inquiries, create test trip packs, and provide 24/7 support to field crews. They will also be responsible for creating and documenting processes and procedures, and participating in root cause analysis studies. The ideal candidate should have a bachelor's degree in engineering with five or more years of experience, or equivalent transformer experience, and knowledge of industry standards and transformer construction.

Manager, Customer Reconciliation Team

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Manager for the APAC Data Reconciliation Team. This hybrid role, based in Warsaw or London, involves leading a team, managing stakeholders, overseeing projects, and ensuring compliance with standards. The ideal candidate should have proven leadership experience, technical knowledge, and strong analytical skills. Equinix is committed to diversity and equal employment opportunities.

Manager, Business Marketing

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Infrastructure Specialist

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. The Infrastructure Specialist role involves contributing to current projects, analyzing problems, offering solutions, and long-range strategic planning of IT infrastructure. This role requires deep expertise in specific technology domains, enterprise IT application experience, and hands-on experience in areas like software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain. The role offers opportunities for growth, certification, and qualifications, with many Infrastructure Specialists advancing to become Architects or Distinguished Engineers. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Manager, SaaS Sales Representative - Capital One Software (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a talented Software Sales Professional to join their Business Development Team. The role involves leveraging customer and competitor insights to develop compelling sales materials, identifying and solving business development impediments, and utilizing various communication channels to prospect and present to potential clients. The ideal candidate will have at least 2 years of sales experience, preferably in B2B or Enterprise SaaS, and CRM usage. They will also be expected to provide consulting to internal teams, conduct consumer research, and manage sales activities in a CRM system. The role is remote and offers a salary range of $120,000 - $120,000.

Squad Leader

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Privacy and Regulatory Counsel

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental healthcare company founded in 2019, aims to revolutionize the mental health system by making therapy accessible to all. With over 45,000 providers across 50 states and serving over 1 million patients, Headway is backed by significant funding. The company is seeking a Privacy and Regulatory Counsel with 5+ years of legal experience, preferably in healthcare or tech, to ensure compliance and quality. The role involves advising on privacy, security, anti-fraud, open-source software, and more. The position offers competitive compensation, benefits, and opportunities for growth.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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