Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Backend Python Developer

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work efficiency. PLATO, a customer-focused group within ServiceNow, builds intelligent software using advanced technologies and software engineering best practices. They are seeking a software engineer with 5+ years of experience, expertise in Python, OOP, and efficient algorithms. The role involves developing new products using challenging algorithms and optimizing customer workflows.

Sales Account Orchestrator - Automotive & Transportation- MI, USA

Company: Siemens Digital Industries Software

Location: Detroit, MI / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is a leading provider of solutions for product design, simulation, and manufacturing across various industries. The role involves generating SaaS and Hybrid SaaS revenue, driving business in allocated accounts, and orchestrating multi-disciplined teams. Key responsibilities include understanding market challenges, mapping key decision-makers, and adapting sales value positioning for different industries. The role also involves account planning, team orchestration, prospecting, opportunity management, sales administration, and mentoring junior team members.

Sr. Sales Engineer

Company: Illumio

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Sales Engineer for a 100% remote position in the west U.S. The role involves developing customer relationships, presenting solutions, and driving deal progression. The ideal candidate should have 5+ years of industry experience, knowledge in cloud migration strategies, and strong presentation skills. Illumio's solutions protect critical applications and digital assets, reducing risk for major organizations. The company values diversity and offers competitive compensation and benefits.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Frimley, United Kingdom / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Jersey City, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Market Development Manager, Clean Energy

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Market Development Manager for the clean energy sector, focusing on battery, solar cell, and hydrogen segments. The role involves overseeing market development activities, defining strategies for key opinion leader development, gathering customer feedback for product development, and leading clean energy events. The ideal candidate should have a Bachelor's degree, 3-5 years of experience in clean energy or electron microscope/XPS segments, and strong interpersonal and presentation skills. The position offers competitive remuneration, healthcare benefits, and opportunities for career growth within an innovative organization.

Senior Corporate Counsel, Employment Counsel - "Global life-science Leader"

Company: Labcorp

Location: Remote

Posted Jan 23, 2025

Labcorp, a global leader in life sciences, is seeking an employment law specialist to provide legal advice and counsel to its UK, EU, and Asia Pac operations. The Employment Counsel will advise on a wide range of employment law issues, review and draft employment-related documentation, and provide legal advice on potential litigation and legal risks. The ideal candidate should be a qualified solicitor/barrister with 4+ years post-qualification experience, excellent communication and drafting skills, strong analytical abilities, and a proactive approach. The position is based in Harrogate, UK, with flexible scheduling and remote working options. Labcorp offers a positive work environment with a focus on work-life balance, training, and development, and is committed to diversity and inclusion.

Sr. Value Strategist

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Solution Sales Executive

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes for smarter, faster work. The Solution Sales Manager role involves overseeing market success of ServiceNow's Employee Workflow products, supporting strategy and solution wins, and coaching team members. Qualifications include 5+ years of experience in specialty solutions, understanding of business sales processes, and location in Dallas or Austin. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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