Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Customer Marketing Manager

Company: Fusion Risk Management

Location: Remote

Posted Jan 23, 2025

The Customer Marketing Manager role at Fusion involves crafting and executing strategies to enhance customer adoption, retention, and advocacy. Key responsibilities include building customer engagement and retention programs, developing marketing programs for account growth, and collaborating with various teams to support upsell and crosssell initiatives. The ideal candidate should have a BA in marketing communications or a related field, previous experience in marketing management or customer success, and proficiency in digital marketing tools. They should also possess strong analytical and project management skills, and have 5-7 years of relevant customer lifecycle customer marketing experience in B2B SaaS. The role involves creating and deploying campaigns, measuring their success, and supporting customer success and account management teams. The candidate will also be expected to improve the overall customer experience, develop lifecycle engagement programs, and partner with cross-functional teams to build a customer story library. In the first six months, the candidate will familiarize themselves with Fusion's operations, review existing customer communications, and actively engage in building and delivering customer marketing programs.

Ecosystem Growth Lead, DefAI

Company: Ava Labs

Location: New York, NY / Remote

Posted Jan 23, 2025

Senior Director, Counsel, Labor & Employment

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview involves representing HSI and its subsidiaries in various labor and employment legal matters, providing high-quality legal advice and counsel. Key responsibilities include advising on diverse topics like employee terminations, performance management, investigations, leaves of absence, and more. The role requires supervising junior counsel, managing legal risks, drafting employment-related documents, and developing training programs. The ideal candidate should have expert knowledge of labor and employment law, strong leadership skills, and the ability to work independently. The position requires a minimum of 7+ years of post-bar experience and a Juris Doctor degree.

AppOps Engineer II

Company: Imprivata

Location: Remote

Posted Jan 23, 2025

Imprivata is seeking a remote AppOps Engineer II based in Costa Rica. The role involves improving product quality, providing escalation support, interacting with customers, and working with development and DevOps teams. The ideal candidate should have 3+ years of experience, strong communication skills, and knowledge of Linux, networking, and scripting languages. Familiarity with RedHat based linux distributions, security tools, and Postgres SQL databases is preferred. The company offers a topnotch work environment, developmental opportunities, and a competitive total rewards package.

Principal Data Platform Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Data Platform Engineer with extensive experience in big data systems and software engineering. The role involves designing, developing, and maintaining innovative data platforms, collaborating with cross-functional teams, and driving operational excellence. The ideal candidate should have a PhD, Bachelor's, or Master's degree in Computer Science or equivalent, with 10+ years of experience in Data/Software Engineering. Familiarity with AWS services, cloud architecture patterns, and machine learning is beneficial. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Network Service Engineer III

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Network Service Engineer III. The role involves network design, planning, capacity management, vendor evaluation, and troubleshooting. The candidate must have a Bachelor's degree in a related field, proven experience in network engineering, and expertise in troubleshooting complex network issues. Key responsibilities include network operations, troubleshooting, collaboration, NetDevOps, automation, monitoring, continuous improvement, AI integration, security, and compliance. The ideal candidate should possess strong problem-solving skills, project management abilities, and excellent communication skills.

Digital Sales Executive (9776)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, is seeking a Digital Sales Executive to connect with mid-market organizations across Europe. The role involves exceeding annual sales targets, developing account plans, and selling Coupa's cloud-based spend management solutions. The ideal candidate should have direct sales experience in the software industry, a proven track record of achieving sales quotas, and strong executive presence. Fluency in English is mandatory, and knowledge of another European language is beneficial. The role requires moving to Madrid within 3-6 months. Coupa values innovation, collaboration, and global impact, offering a culture driven by transparency and excellence.

Lead Integration Engineer/ Associate Architect

Company: Coupa

Location: Pune, India / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and has a global impact, empowering employees to make profitable business decisions. The role involves leading integration solutions, partnering with the business, and working with various tools and databases. Candidates should have extensive experience in integration, automation, and programming.

Sales Development Operations - Mexico

Company: JumpCloud

Location: Remote

Posted Jan 23, 2025

JumpCloud is a remote-first company offering a unified open directory platform for managing identities, devices, and access across organizations. The Marketing & Sales Development Operations team is seeking a candidate with 24 years of experience in operations, strong proficiency in Salesforce and sales engagement tools, and excellent analytical, problem-solving, and communication skills. The role involves optimizing sales development processes, managing tools, data, and reporting, and collaborating with various teams. JumpCloud values diversity, innovation, and human connections, offering a fast-paced SaaS environment with opportunities for growth and impact.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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