Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Technical Lead Software Development Engineer, Android

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Named Regional Sales Manager - SoCal

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Engineer I, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Field Service Engineer (FSE) role involves installing, repairing, and maintaining laboratory instruments in a professional and timely manner. The FSE will work with customers, providing high-quality service and building strong relationships. They will achieve revenue targets, offer service contracts, and collaborate with internal teams to resolve customer issues. The role requires a bachelor's degree in engineering or related field, and 1-3 years of related experience. Frequent travel to customer sites is required, and the FSE must be able to lift 40 lbs. without assistance and work with hazardous materials.

Regional Sales Director

Company: Illumio

Location: Melbourne, Australia / Remote

Posted Jan 23, 2025

Biostatistician II- (Labs role) remote within 1-2 hours of Phili, PA!

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in Biostatistics and Programming. The role involves leading statistical tasks, providing mentorship, and delivering high-quality statistical analyses. The ideal candidate should have a Master's degree in statistics, biostatistics, mathematics, or a related field, along with 2+ years of experience. Proficiency in SAS, R, and JMP is required. The position involves working in an office environment, with tasks including statistical support for experimental design, data analysis, assay validation, and publication. The company values integrity, innovation, intensity, and involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

Named Regional Sales Manager - Texas

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Spring Intern 2025 - DIGITAL, Data and Technology Infrastructure

Company: PCORI

Location: Remote

Posted Jan 23, 2025

The Patient-Centered Outcomes Research Institute (PCORI) is offering a spring internship in the DIGITAL department. The intern will work on a cutting-edge project using Natural Language Processing (NLP) and Machine Learning (ML) to develop and refine algorithms for automating portfolio coding. Key tasks include defining taxonomy with NLP, developing a clear mapping, annotating a representative dataset, and building and evaluating an initial model for coding research plans. The intern will also have the opportunity to work with a diverse team and gain hands-on experience in AI, data science, and research methodologies. The pay range is $17.50 for Bachelor's and $20.00 for Master's and above, hourly.

Commercial Account Representative

Company: Illumio

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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