Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Campaign Manager, Paid Social

Company: GR0

Location: Remote

Posted Jan 23, 2025

The job posting is for a Paid Social Manager role at GR0, an award-winning digital marketing agency. The role involves managing social media campaigns across platforms like Meta, TikTok, and LinkedIn, optimizing ad placements, targeting, and creative strategies. The candidate will serve as the primary point of contact for midtier client accounts, provide strategic insights, and resolve client escalations. Key performance indicators include maintaining a 5% churn rate, increasing managed ad spend by 10% monthly, and maintaining an average client relationship of 1 year. Required skills include 3-5 years of agency and e-commerce experience, proficiency in Excel, Google Analytics, TripleWhale, and Shopify backend, and strong knowledge of paid social platforms. The hiring process includes a recruiter screen, hiring manager interview, co-founders connect, and offer stage. Benefits include shared financial success, health and family benefits, flexible PTO, and community impact. GR0 is committed to diversity and equal opportunity employment.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Engineering Manager - ESC

Company: Pulumi

Location: Remote

Posted Jan 23, 2025

Pulumi is seeking an Engineering Manager to lead the ESC Environments Secrets and Configuration team. This role involves technical leadership, customer empathy, and team development. The team focuses on delivering secure and scalable solutions for secrets management, configuration, and security within Pulumi's Cloud platform. The role is hands-on, collaborating across engineering, product, and security teams to build cutting-edge solutions in cloud-native environments. Key responsibilities include team leadership and development, product and technical strategy, and operational excellence. Qualifications include 3+ years of engineering leadership experience, a strong technical background in security, and exceptional communication skills. The compensation includes a base salary of $180,500 - $227,850, along with benefits such as unlimited PTO, 401K, parental leave, and a remote-first work environment.

Paralegal, Legal & Compliance II

Company: TrueML

Location: Remote

Posted Jan 23, 2025

TrueAccord, a subsidiary of TrueML, is a company that combines machine learning with a human-based approach to transform debt resolution. They aim to help millions of consumers regain and maintain their financial health. The company is seeking a Paralegal in their Legal & Compliance department to support their growth trajectory. The role involves proactively monitoring and optimizing processes to align with evolving regulations, managing litigation, and ensuring companywide compliance with licensing and bonding requirements across all 50 states.

Infrastructure Security Engineer

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

AppFolio, a pioneering cloud and AI company, is seeking an Infrastructure Security Engineer. The role involves designing, building, and maintaining security infrastructure, and promoting a 'secure by default' culture. The ideal candidate should have 2-5 years of experience with AWS, Terraform, Linux Enterprise systems, CI/CD pipelines, and automation scripting. Proficiency in Ruby is required, with an eagerness to learn new languages. The position offers a base salary of $104,000-$130,000, with additional benefits and bonuses.

Intern, Business Planning

Company: Autodesk

Location: Remote

Posted Jan 23, 2025

Autodesk is seeking an MBA Intern for a 12-week GTM Finance role. The intern will lead special projects, optimize the GTM model, and design business cases for strategic projects. They'll work with cross-functional teams, drive transformation through data-driven stories, and manage multiple projects. Minimum qualifications include being enrolled in a full-time MBA or related field, with a graduation date in December 2025 or later. The internship offers a paid, flexible workplace approach and opportunities for professional development.

Help Desk Specialist - Part Time

Company: Saatva

Location: Remote

Posted Jan 23, 2025

Saatva, a leading online luxury mattress brand in the US, is seeking an entry-level Helpdesk Specialist for remote weekend support. The role involves troubleshooting technical issues related to Okta, Google Workspace, Slack, and payment systems. The ideal candidate should have 13 years of IT support experience, strong problem-solving skills, and excellent communication abilities. The position offers an hourly rate between $1800 and $2000, based on experience and qualifications.

Enterprise Deal Operations Manager, Post Sales

Company: Atlassian

Location: Remote

Posted Jan 23, 2025

Atlassian is offering a remote position for an Enterprise Deal Operations Manager in the UK or Poland. The role involves managing a team of Enterprise Operation Support Specialists, ensuring compliance with internal policies and external regulations, and collaborating with various teams to support post-sales processes for Atlassian products. The ideal candidate should have a minimum of 3+ years of experience in relevant fields, strong Excel skills, and a customer service background. The role requires daily video chats to support stakeholders, peers, management, customers, and partners.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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