Excellent Customer Experience Jobs in USA

575,896 open positions · Updated daily

Looking for Excellent Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the USA area.

Campaign Solutions Marketing Manager

Company: Pax8

Location: USA

Posted Nov 24, 2024

The Campaign Solutions Marketing Manager is a key player in the Americas marketing team, responsible for creating and executing innovative marketing plans across Microsoft cloud functions. The role requires a data-driven, curious marketer with strong communication and leadership skills.

Senior Site Reliability Engineer - Ai

Company: Wasabi Technologies

Location: USA

Posted Nov 24, 2024

The job posting is looking for a Senior Site Reliability Engineer to join a dynamic team. The role involves collaborating with technical teams to deliver and maintain a high-performance machine learning platform, ensuring reliability, performance, and scalability. The ideal candidate should have a strong background in computer science, experience with distributed storage technologies, and a track record of success in technical engineering.

Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 24, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating seamless and impactful experiences across Airbnb's voice products, and is looking for an engineer to join their team.

Marketing Campaign Strategist - Expansion

Company: Sprout Social

Location: USA

Posted Nov 24, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, leading the execution of quarterly product launch campaigns, and building strong relationships with key stakeholders.

Accountant

Company: Teleport

Location: USA

Posted Nov 24, 2024

Teleport is a company that helps companies stay secure while moving fast. They are looking for an Accountant to join their Finance team. The company values autonomy, security, and professionalism. They offer a range of benefits, including extensive health coverage, annual expense budget, and equity in the company.

Senior Engineering Manager - Mediawiki Interfaces

Company: Wikimedia Foundation

Location: USA

Posted Nov 24, 2024

The Wikimedia Foundation is looking for an Engineering Manager to lead the MediaWiki Interfaces team. The role involves managing an engineering team, partnering with the Product Manager, and empowering others to build on top of MediaWiki. The team is part of the MediaWiki Engineering group, which includes the MediaWiki Platform and Content Transform teams.

Staff Data Engineer

Company: Twilio

Location: USA

Posted Nov 24, 2024

Twilio is seeking a Staff Data Engineer to join their Segment product team. The role involves designing, building, and maintaining data pipelines, working with cross-functional teams, and optimizing the design of their data warehouse. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Senior Program Manager

Company: phData

Location: USA

Posted Nov 24, 2024

phData is looking for a Senior Program Manager to lead their next phase of growth. The ideal candidate is a seasoned leader with a strong track record of managing large strategic customer portfolios and developing a robust delivery organization.

Performance Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 24, 2024

Brightwheel is a technology brand in early education, seeking an experienced Performance Marketing Manager to lead demand generation and CRO initiatives. The company is committed to creating a diverse and inclusive work environment and offers a competitive compensation package.

Editor, Local - Midwest

Company: Axios

Location: USA

Posted Nov 24, 2024

Axios is hiring a Midwest Editor to bolster their team in the region. The ideal candidate will edit bigpicture items, spot trends, and work comfortably in a remotefirst environment. The role requires proven editing experience, a deep understanding of the Midwest, and a passion for Axios' mission.

Senior Ontologist - Knowledge Graph

Company: Airbnb

Location: USA

Posted Nov 24, 2024

Airbnb is seeking a Senior Ontologist to join their Knowledge Graph team. The ideal candidate will have expertise in ontology design and management, paired with experience in dynamic tech-driven environments. The role involves designing and building ontologies, collaborating with product teams, and establishing governance frameworks.

Frontend Engineer - Security Applications

Company: Coalition, Inc.

Location: USA

Posted Nov 24, 2024

The role of Frontend Engineer involves building user experiences, collaborating with stakeholders, and contributing to technical excellence. The job requires experience with modern JavaScript, HTML, and CSS, as well as skills in debugging, source control, and teamwork. The company offers competitive compensation, flexible PTO, and wellness programs.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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