Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Network Administrator - Level II

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a Level II Network Administrator to maintain and support their network infrastructure. The ideal candidate will have strong technical skills, a proactive approach to network management, and the ability to work collaboratively with other IT teams.

Portfolio Management Analyst/Associate

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 23, 2024

ASB Real Estate Investments is a leading US real estate investment management firm with $10 billion in gross assets under management. The company is looking for a Portfolio Management AnalystAssociate to support the Portfolio Management team in calculating portfolio performance and delivering reporting on portfolio monitoring.

Spring Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a yearlong program for recent graduates and early career professionals to gain experience in policy research and strategy. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

Operator A - USW 573

Company: TC Energy

Location: Washington DC

Posted Nov 23, 2024

TC Energy is seeking an Operator A to operate and maintain the Chantilly Compressor Station, ensuring efficient and safe operations. The successful candidate will reside within 30 miles of the station and have strong analytical and troubleshooting skills.

Pharmacy Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Kaiser Permanente is offering a Pharmacy Technician position with competitive wages, including a recent 9% increase and a $5000 sign-on bonus. The role involves supporting the pharmacy's daily workflow, ensuring timely and appropriate drug distribution, and maintaining patient safety. Essential responsibilities include typing prescriptions, processing refills, counting medications, and providing excellent customer service. The ideal candidate will have a pharmacy technician certification, knowledge of pharmacy law, and problem-solving skills. Preferred qualifications include prior experience and warehouse skills.

System Administrator - Level III

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a highly skilled Level III System Administrator to manage and maintain server and network infrastructure. The ideal candidate will have extensive experience in system installation, configuration, maintenance, performance tuning, and security management.

OMB A-123 Audit Consultant

Company: Trilogy Federal

Location: Washington DC

Posted Nov 23, 2024

Trilogy Federal is seeking an experienced OMB A123 Audit Consultant to join their team. The ideal candidate will have a proven track record of experience with federal auditing or audit support. The position is remote with occasional domestic business trips.

Knowledge and Correspondence Manager (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Nov 23, 2024

Tau Six is seeking a Knowledge and Correspondence Manager to support a Department of Defense customer in Chantilly, VA. The role involves providing customer service, managing office data, and implementing custom automated workflows. The ideal candidate will have strong organizational and technical skills, and experience with knowledge management practices.

WGL - Pipeline Integrity Data Specialist

Company: AltaGas

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Pipeline Data Integrity Specialist at Washington Gas. The job involves performing data integration, quality assurance, and data reporting. The company offers a competitive salary range and comprehensive benefits package.

DevOps Engineer (remote)

Company: Element 84

Location: Washington DC

Posted Nov 23, 2024

Element 84 is a woman-owned small business that works with public, private, and nonprofit sector clients to develop geospatial data processing pipelines and build software that helps answer big questions about our health, our infrastructure, and our changing planet. They value diversity, inclusivity, and work-life balance, and offer competitive benefits and a flexible work schedule.

Summer Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a Summer Analyst Associate Program for recent graduates and early career professionals. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

UI/UX Front End Engineer (remote)

Company: Element 84

Location: Washington DC

Posted Nov 23, 2024

Element 84 is a woman-owned small business that works with public, private, and nonprofit sector clients to develop geospatial data processing pipelines and build software that helps answer big questions about our health, our infrastructure, and our changing planet. They value diversity, equity, and inclusion, and offer competitive benefits and a flexible work schedule.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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