Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Sensors Software Engineer

Company: CAE

Location: Washington DC

Posted Nov 17, 2024

CAE USA Defense and Security welcomes experienced engineers to help train US Armed Forces and those of our partners around the world. This is a rewarding mission to design, develop, test, and integrate real-time aero and aircraft systems simulations for military training devices.

Lead Software Engineer, Full Stack (Rust) - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Software Engineer Full Stack Rust to build meaningful software for cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

System Administrator I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Nov 17, 2024

The job description is seeking a System Administrator I with expertise in system configuration, deployment, and maintenance. The role involves supporting local onsite workstations, troubleshooting IT hardware and software issues, and providing customer service. The ideal candidate will have strong communication skills, be able to multitask, and have experience with Windows operating systems and related technologies.

Contract Acquisition Specialist

Company: INTECON

Location: Washington DC

Posted Nov 17, 2024

INTECON LLC is seeking a highly motivated Contract Acquisition Specialist to join its team and provide critical support to the FEMA Office of National Continuity Programs ONCP Business Management Division BMD for immediate hire. The selected candidate will play a key role in drafting and processing required acquisition documents for program review by ONCP and FEMA senior executives.

Lead Software Engineer, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Full Stack Software Engineer to build cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

Chief Of Staff

Company: Capstone

Location: Washington DC

Posted Nov 17, 2024

The company is seeking a Chief of Staff to join their team in Washington DC. The role involves acting as a key strategic partner to the CEO and senior leaders, streamlining priorities, facilitating decision-making, and driving organizational effectiveness. The company has an inclusive and high-performing culture and is an equal opportunity employer.

Recruiting Onboarding Coordinator

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Recruiting Onboarding Coordinator at ISS Stoxx, a leading provider of research and technology solutions for the financial market. The role involves coordinating interviews, managing background checks, and sourcing top talent. The company offers a unique opportunity to develop skills, learn from experienced team members, and contribute to the company's success.

Senior Software Engineer, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Senior Software Engineer to build meaningful software for cloud and data management solutions. The role involves writing high-quality code, collaborating with agile teams, and participating in design discussions.

Human Resources Generalist

Company: Global Guardian

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Human Resources Generalist role at Global Guardian, a company that provides security solutions. The role involves various HR-related activities, including talent management, employee relations, and training development.

Customer Success Manager (Remote)

Company: PeopleGrove

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Customer Success Manager at PeopleGrove, responsible for managing revenue, building relationships, and providing support to customers. The ideal candidate has experience in the higher education industry, excellent communication skills, and a passion for education.

Growth and Development Analyst - FedCiv

Company: Harmonia Holdings Group

Location: Washington DC

Posted Nov 17, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, and employee satisfaction. It offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Senior Manager, Digital Marketing

Company: Fidelity Investments

Location: Washington DC

Posted Nov 17, 2024

The job description is for a Senior Manager Digital Marketing position that requires expertise in conversation design, natural language processing, content strategy, user research, and data analysis to architect and iterate exceptional chatbot experiences.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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