Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Lead Benefits Project Manager

Company: HubSpot

Location: USA

Posted Dec 05, 2025

HubSpot is seeking a Lead Benefits Project Manager to help deliver a simple, supportive, and consistent benefits experience across their global footprint. The role involves project management, program strategy, and collaboration across regions and time zones to shape HubSpot's global benefits approach and improve employee experience.

Fullstack Product Software Engineer - Growth Monetization

Company: Dropbox

Location: Canada

Posted Dec 05, 2025

The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The position requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.

Marketing Strategy Manager

Company: Figma

Location: USA

Posted Dec 05, 2025

This role involves strategic marketing leadership and cross-functional collaboration to drive growth. Figma offers competitive compensation, equity, and comprehensive benefits including health, retirement, and remote work flexibility.

Senior Full-Stack Engineer

Company: Mercury

Location: USA

Posted Dec 05, 2025

Mercury is a fintech company that provides banking services for startups. They are looking to hire senior fullstack engineers to join their team. The company values diversity and belonging, and offers a competitive total rewards package.

Principal Software Engineer

Company: Twilio

Location: USA

Posted Dec 05, 2025

Twilio is seeking a Software Engineer to join their Conversational AI organization. The role involves developing solutions, designing software, writing maintainable code, and collaborating with the team. The ideal candidate should have 6-10 years of experience, passion for emerging technologies, and strong collaboration skills.

Senior Product Manager | Hardware & Platform Administration

Company: ExtraHop

Location: USA

Posted Dec 05, 2025

The role is for a Senior Product Manager to lead hardware and platform administration for ExtraHop's NDR platform. Key responsibilities include owning product strategy, leading development of administration capabilities, driving requirements for hardware and virtual solutions, and enhancing administrative workflows. The role requires a bachelor's degree, 5+ years of product management experience, and knowledge of networking hardware and enterprise administration.

Director - Virtual First

Company: Dropbox

Location: USA

Posted Dec 05, 2025

The role of Director of Virtual First at Dropbox involves driving the evolution and continuous improvement of the company's operating model, which combines remote work with intentional in-person connections. The ideal candidate is an experienced forward-thinking operator who can set a bold Virtual First strategy and operationalize it through strong program design, cross-functional partnership, and clear communication.

Principal Engineer - iOS Architecture

Company: Goodnotes

Location: Asia,UK

Posted Dec 05, 2025

The text describes the company's values, team structure, and the role of a technical leader. It emphasizes the importance of innovation, user focus, collaboration, and continuous learning. The role involves defining architecture, collaborating with teams, hands-on technical leadership, system design, and coding.

Strategic Account Executive – Application Access Governance (AAG)

Company: Saviynt

Location: Australia

Posted Dec 05, 2025

Saviynt's AI-powered identity platform manages and governs access to applications, data, and business processes. The Strategic Account Executive role focuses on driving growth for the Application Access Governance product line within the SAP ecosystem. The role involves collaborating with internal stakeholders, driving profitable subscription revenue growth, optimizing sales performance, training sales teams, and serving as a customer advocate.

Senior Cloud Test Engineer

Company: MariaDB plc

Location: India

Posted Dec 05, 2025

MariaDB is a widely used database that powers many everyday applications. The company is seeking a Senior Cloud Test Engineer to develop automated testing systems for their cloud technologies. The role involves functional testing, test automation, and collaboration with development teams. MariaDB offers a competitive compensation package and a flexible work environment.

Fullstack Product Software Engineer - Growth Monetization

Company: Dropbox

Location: USA

Posted Dec 05, 2025

The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The job requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.

Deal Desk Analyst

Company: Saviynt

Location: USA

Posted Dec 05, 2025

Saviynt is an identity authority platform that provides visibility, control, and intelligence to defend against cyber threats while empowering users. They are seeking a highly skilled Sr Analyst Deal Desk with a strong background in SaaS and Identity Governance and Administration (IGA) to optimize deal structures, mitigate commercial risk, and ensure compliance across the sales cycle. The role requires analytical rigor, commercial acumen, and cross-functional collaboration.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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