Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

People Analyst

Company: Figma

Location: USA

Posted Dec 18, 2025

Figma seeks a People Analyst with strong analytical skills to design People Analytics tools. The role offers growth opportunities and a competitive benefits package, emphasizing collaboration and innovation in a dynamic environment.

Senior Customer Success Manager

Company: Saviynt

Location: Germany

Posted Dec 18, 2025

Saviynt's AI-powered identity platform helps organizations manage access and protect digital assets while driving efficiency. The company seeks a Sr Customer Success Manager to build customer relationships, align solutions with business goals, and ensure product adoption. The role involves strategic advisory, relationship development, and cross-functional collaboration. Saviynt emphasizes growth, innovation, and diversity in a positive work environment.

Legal Operations Lead - CLM & Technology

Company: Figma

Location: USA

Posted Dec 18, 2025

This job description outlines a Legal Operations role at Figma requiring expertise in legal tech tools, cross-functional collaboration, and process optimization. The position emphasizes innovation, scalability, and alignment with company growth, while offering competitive benefits and career development opportunities.

Senior Revenue Operations Manager

Company: Builder.io

Location: USA

Posted Dec 18, 2025

Builderio seeks a Senior Revenue Operations Manager to drive growth through innovative AI-powered workflows, with a focus on strategy, data analysis, and team collaboration. The role offers a competitive salary range of $150k-$185k and equity.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: USA

Posted Dec 18, 2025

This job posting highlights a Solutions Engineer role at Twilio, focusing on technical presales, customer success, and innovation. It outlines responsibilities, qualifications, and benefits including competitive pay and remote work options.

Full-Stack Developer (Symfony+Angular, Anti-Fraud Team)

Company: MGID

Location: Ukraine,Poland

Posted Dec 18, 2025

This job posting promotes a FullStack Developer role at MGID, emphasizing work on high-load AntiFraud systems and contributing to AdTech infrastructure. The position highlights opportunities to design technical solutions, integrate APIs, and influence company strategies. It showcases a collaborative environment with focus on innovation and global impact.

Staff Data Scientist - Growth / Care

Company: Grow Therapy

Location: USA

Posted Dec 18, 2025

This job description highlights a Data Scientist role focused on AI strategy, user insights, and growth initiatives with opportunities for impactful cross-functional work.

Senior Professional Services - Technical Architect

Company: GitLab

Location: USA

Posted Dec 18, 2025

This job description outlines the role of a Senior Professional Services Technical Architect at GitLab, emphasizing technical leadership, customer engagement, and DevSecOps expertise. It highlights responsibilities such as designing architectures, leading migrations, and mentoring teams, while also detailing required skills and the company's focus on innovation and customer success.

Business Systems Analyst

Company: ExtraHop

Location: USA

Posted Dec 18, 2025

This job posting describes a Business Systems Analyst role with responsibilities including requirements gathering, application support, and agile team collaboration. It outlines qualifications and salary details for an entry-level position in IT applications maintenance.

Senior Staff Security Researcher

Company: Cobalt

Location: USA

Posted Dec 18, 2025

Cobalt promotes a mission-driven culture focused on security innovation, offering competitive compensation, global collaboration opportunities, and a commitment to diversity. The role emphasizes research, tool development, and industry leadership while highlighting benefits like flexible work arrangements and professional growth.

Senior Software Engineer - Golang - Prime Trading Desk

Company: Kraken

Location: USA

Posted Dec 18, 2025

Kraken promotes crypto adoption through a mission-focused team and global initiatives. They seek Software Engineers to build institutional trading systems, emphasizing security, education, and client support. The role involves collaboration with traders and quants, with a focus on scalable solutions and financial freedom.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio requiring expertise in complex solutions, cross-functional collaboration, and technical domains like identity verification and compliance. It highlights responsibilities such as scoping solutions, supporting sales teams, and influencing product strategy, while emphasizing qualifications in presales experience and regulatory frameworks.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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