Excellent Customer Service Skills Jobs in USA

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Looking for Excellent Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the USA area.

Data Analytics Engineer III

Company: MyFitnessPal

Location: USA

Posted Jan 22, 2025

MyFitnessPal is seeking a skilled Analytics Engineer to join their Data Engineering team. The role involves leading data quality and governance efforts, designing automated data quality assurance processes, and collaborating with the broader Data Platform team. The ideal candidate will have experience with dbt, SQL, Python, and data warehouses like Snowflake. They should also have a strong understanding of data governance principles and experience with Airflow or similar orchestration tools. The role offers a competitive salary range of $130,000 to $150,000, along with comprehensive employee benefits.

AI Solutions Engineer - Post Sales

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is hiring an AI Solutions Engineer Post Sales. The role involves working with top ML/GenAI teams globally, focusing on customer success and adoption post-sales. Responsibilities include mastering complex ML pipelines, serving as a trusted advisor, and providing customer feedback to influence product development. Requirements include 35 years of relevant experience, strong programming proficiency in Python, excellent communication skills, and experience with cloud platforms and Linux/Unix.

Executive Director - Regulatory Affairs

Company: Nuvation Bio, Inc.

Location: USA

Posted Jan 22, 2025

Nuvation Bio is a biopharmaceutical company focused on developing innovative therapeutic candidates for oncology. The Executive Director Regulatory Affairs will provide global regulatory leadership for multiple innovative therapies, lead a high-performing regulatory team, and partner with key team members to advance programs from IND to registration. The role requires advanced scientific degree, knowledge of FDA and EU regulations, and experience in filing regulatory submissions. The ideal candidate is a proven leader with strong managerial experience, experience in oncology regulations, and a global regulatory environment. The company offers competitive compensation, unlimited vacation, excellent benefits, and a culture that values problem-solving, personability, credibility, emotional intelligence, communication, accountability, and adaptability.

Technical Product Lead - Platform & Infrastructure

Company: Nova Talent

Location: USA

Posted Jan 22, 2025

MileIQ is looking for a seasoned Technical Product Leader to oversee critical initiatives across their internal platform services and infrastructure. The ideal candidate should have a proven track record in leading platform development and evolution within a consumer-focused startup, with deep experience across the full technology stack. The role involves leading multiple teams, driving cross-functional collaboration, championing a user-centric approach, embracing a data-driven mindset, and delivering projects on time and within budget. The candidate should have 7+ years of experience in product or program management, strong understanding of the software development lifecycle, excellent communication skills, a data-driven mindset, and a passion for user-centricity.

Finance Analyst – Financial Planning and Analysis

Company: 3M

Location: USA

Posted Jan 22, 2025

3M is offering a Financial Analyst position in the Financial Planning and Analysis department. The role involves collaborating with innovative 3Mers worldwide, analyzing financials for performance management, resource allocation, and cashflow management. The successful candidate will leverage data across multiple systems, perform financial analysis, and provide portfolio support for growth. The ideal candidate should have a Bachelor's degree or higher, five years of finance/accounting experience, and strong financial acumen. 3M offers competitive pay, benefits, and programs to support wellbeing. The position requires compliance with corporate policies and security standards.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Jan 22, 2025

Rocket Money is seeking an experienced Analytics Engineer to join their team. The role involves working in interdisciplinary teams to deliver product features, enable product analytics, and experimentation through accurate and timely data modeling of customer data. The ideal candidate should have 4+ years of experience in the analytics stack, proficiency in SQL, and experience with SQL templating engines like DBT. They should be detail-oriented, organized, and comfortable working in a fast-paced environment. The role also involves partnering with analytics teams, business stakeholders, and engineers to deliver analytics solutions to business problems. Rocket Money offers competitive pay, health benefits, and unlimited PTO.

Director of Partner Sales

Company: PosiGen

Location: USA

Posted Jan 22, 2025

PosiGen is seeking a Director of Partner Sales to lead the expansion and management of their solar contractor partner network. This strategic hybrid role requires proven B2B sales expertise and the ability to build and maintain strong long-term partnerships. The position can be remote but candidates located in the Northeast region are preferred. Essential job functions include leading a high-performing team, building and maintaining relationships with partners, developing strategic sales plans, and forecasting sales volumes. The ideal candidate will have exceptional communication skills, meticulous attention to detail, and proficiency in Excel. A Bachelor's degree in Sales, Marketing, Business, or a related field is preferred, along with a minimum of 2 years of experience in a sales-related role and 2+ years in the residential solar industry. The role involves regular speaking, listening, standing, walking, and occasionally lifting up to 40 pounds.

Security Quality Engineer

Company: AffiniPay

Location: USA

Posted Jan 22, 2025

The Security Quality Engineer will play a crucial role in integrating security within Quality Engineering processes, focusing on vulnerability management compliance and secure testing practices. This role involves working closely with the Security Engineer to remediate vulnerabilities, audit test cases in TestRail, participate in red team exercises, and collaborate with the Platform EngineeringSRE team to enhance the security posture of the infrastructure. The engineer will also conduct comprehensive security assessments, validate remediation of issues, and develop training documentation to educate the QE team on secure testing methodologies.

Product Compliance Counsel

Company: Deputy

Location: USA

Posted Jan 22, 2025

Deputy, a SaaS workforce management company, is seeking a highly skilled Product Compliance Counsel to join their InHouse Legal Team. The role involves owning end-to-end compliance legal strategy, partnering cross-functionally, drafting and negotiating commercial agreements, creating compliance training programs, and staying updated on relevant laws. The ideal candidate should have a JD from an accredited US law school, minimum 4 years of legal experience, strong familiarity with US wage and hour laws, and experience negotiating business transactions. The company offers a competitive salary range, ownership in the company via Share Options, comprehensive health benefits, and a flexible remote-first work policy.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a temporary full-time Executive Assistant for the CEO and CFO, running from March to November 2025. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, information flow management, and stakeholder interaction. The successful candidate should have 4-6 years of experience supporting CEO and C-level executives, strong organizational skills, excellent communication abilities, tech-savviness, discretion, adaptability, and be a culture ambassador. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Regulatory Counsel

Company: hims & hers

Location: USA

Posted Jan 22, 2025

Hims & Hers is looking for an experienced Regulatory Counsel to join their Legal team. The role involves providing legal advice on healthcare and pharmacy laws, supporting multiple teams, and advising on regulatory issues. The ideal candidate should have a Juris Doctor, 8+ years of healthcare regulatory experience, and familiarity with FDA regulatory matters. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and employee discounts.

Auto Claim Representative

Company: Sedgwick

Location: USA

Posted Jan 22, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. The company values flexibility, professional development, and diversity. The role of an Auto Claim Representative involves analyzing and processing auto and transportation claims, maintaining client relations, and ensuring timely resolution. Qualifications include a bachelor's degree, relevant experience, and knowledge of personal and commercial lines policies. The company provides a comprehensive benefits package and is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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