Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Correctional Treatment Specialist (Drug Abuse Treatment Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Nov 13, 2024

The Federal Bureau of Prisons seeks corrections professionals who foster a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into communities. The agency values a diverse, innovative workforce that creates a strong foundation of safety and security through principles of humanity and normalcy. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include a degree in behavioral or social sciences, or equivalent experience, with graduate education in corrections or related fields. Selective Factors include graduate coursework in clinical psychology, counseling psychology, or social work, or professional experience in treating individuals with mental health and/or substance use disorders.

CYP Assistant - Flex

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

CYP Assistants work directly with children and youth, ensuring their safety and well-being while fostering their development. They engage children in activities that promote social skills, healthy choices, self-help skills, and environmental exploration. The role requires effective communication, ability to follow instructions, and teamwork. Qualifications vary by level, with entry requiring a high school diploma and no experience, intermediate requiring additional experience and training, and target level requiring a degree or specific credentials and more experience.

Police Officer

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, Members, employees, visitors, and Congressional buildings from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to fulfill its constitutional and legislative duties. The hiring process for USCP Police Officer positions involves several stages: application submission, pre-employment screening including authorization forms and Personal History Statement (PHS), Initial Assessment Phase with Orientation and Police Officer Selection Test (POST), Examination Phase with psychological, medical, polygraph examinations, and a Physical Readiness Test (PRT), and a comprehensive background investigation. Qualifications include U.S. citizenship, age requirements, high school diploma or GED, valid U.S. driver's license, clean criminal history, and successful completion of all required examinations and training. Benefits include a competitive salary, comprehensive health insurance, retirement provisions, student loan repayment incentive, and fitness facilities.

HOUSING MANAGEMENT ASSISTANT

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and driver's license possession. New hires must pass a security clearance check. Males born after 12-31-59 must register for Selective Service. This is a bargaining unit position requiring travel and government credit card use. Qualifications vary by GS level, involving specialized experience in housing policies, customer service, and operations. Education substitutions are possible for GS-05. The position uses Defense Industrial Base authority, is covered by the DoD Priority Placement Program, and may involve uncommon work hours. Federal benefits are offered.

Police Officer (Lateral Transfer)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and facilities. The hiring process involves several phases including application submission, pre-employment screening, initial assessment, psychological, medical, and polygraph examinations, and a comprehensive background investigation. Qualifications include completion of specific police training programs, current law enforcement status, and meeting various requirements such as age, citizenship, and driving license possession. The USCP offers a competitive starting salary, recruitment bonus, comprehensive benefits, and a student loan repayment program. It is an equal opportunity employer.

Supervisory Operations Officer

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a supervisor/manager role within the Security and Hazardous Materials Safety (ASH), Office of National Security Programs and Incident Response, Washington Operations Center. The role offers a Manager Performance Incentive (MPI) subject to meeting agency policy requirements. The MPI is an annual lump-sum payment considering agency performance, individual performance, and available funding. US Citizenship is required, and selective service registration is necessary for males born after 12/31/1959. Designated or random drug testing is required, with travel expected at 20% (domestic only). Qualifications include at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level, involving managing a 24/7 operations center, integrating automated tools within an operations environment, and collecting, evaluating, and performing quality reviews of programs impacting the National Air Space system.

Deputy Assistant Inspector General for Audit

Company: Department of Labor - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Labor's Office of Inspector General, Office of Audit, is seeking a candidate for a senior executive position. The role involves conducting and supervising audits of DOL's programs and operations, and recommending policies for promoting economy, efficiency, and effectiveness. The candidate must be a U.S. citizen, have a valid driver's license, and be at least 16 years old. They must also meet financial disclosure requirements and undergo a background investigation. The candidate must possess progressively responsible leadership experience, typically gained at or above the GS-15 level in the federal service. They must demonstrate the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires a degree in accounting, auditing, or a related field, or equivalent experience. Relocation incentives may be offered, but PCS funds will not be provided. Veterans' preference is not applicable to the Senior Executive Service.

Advanced Practice Nurse - Psychiatric Mental Health

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

The text describes a job opportunity for an Advanced Practice Nurse (ARNP) in psychiatry at a Veterans Affairs facility. The role involves comprehensive inpatient, consultative, and outpatient psychiatric evaluation and treatment. The ARNP is expected to demonstrate leadership, experience, and creative approaches to managing complex patient care. They will work as part of a multidisciplinary treatment team. The job requires U.S. citizenship, English language proficiency, and various conditions of employment including a background/security investigation, pre-employment physical examination, and vaccination requirements. The ARNP must possess an active, current, full, and unrestricted APN license and maintain full and current board certification in an area of clinical specialty. The role is considered the entry grade level for APN (NPs) with no experience required, but the III level requires one year of specialized APN (NP) experience.

Survey Technician-Open to both U.S. Citizens and Federal Employees

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

This job posting is for a position in the Technical Services Branch of the Western Federal Lands Highway Division, Federal Highway Administration. The role involves serving as an instrument operator and rodman on a survey crew, utilizing modern survey equipment such as electronic total stations, levels, GPS, and more. The responsibilities include conducting preliminary and location surveys, recording and transmitting data for design and construction operations, primarily in the Northwestern United States and Alaska. The required qualifications include U.S. citizenship, specialized experience, and submission of necessary documents by the closing date. The position involves travel, a probationary period, and potential for telework. The ideal candidate should have experience with surveying, technical competence, strong oral and written communication skills, and knowledge of surveying principles.

Materials Handler

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position in the Collections Management Division, Preservation Directorate, Discovery and Preservation Services of the Library of Congress. The primary duty stations are Capitol Hill, DC; Landover, MD; and Ft. Meade, MD. The position is non-supervisory and bargaining unit. The salary range reflects locality pay adjustments for the Washington, D.C., Metropolitan area. The job requires a driver's license, ability to lift up to 40 pounds, and a physical examination every three years. Applicants must have progressively responsible experience in materials handling, warehouse procedures, and computer technology. The Library of Congress is an equal opportunity employer, encouraging applications from women, minorities, and persons with disabilities. The position requires completion of a one-year probationary period and is part of the excepted service.

Supervisory Facilities Operations Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is currently accepting applications for a Supervisory Facility Operations Specialist. The role involves strategic planning and overseeing operations of the Supreme Court’s Electrical & Elevator Branch, Grounds Branch, and Maintenance Branch. Key requirements include U.S. citizenship, passing a drug test, demonstrating job-related KSAs through resume and responses, and meeting specialized experience criteria. Specialized experience involves strategic planning for renovation and maintenance projects, surveillance of construction and maintenance operations, managing contract administration, and administrative/technical supervision of facility maintenance and repair work. A Bachelor's degree or higher, preferably in engineering, is highly desirable but not mandatory. The Architect of the Capitol offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and more.

Special Agent (Reemployed Annuitant) Investigations Division

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and facilities from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to fulfill its constitutional duties. The hiring process involves obtaining a Top Secret/SCI security clearance, completing specific training programs, and undergoing rigorous assessments including psychological, medical, and polygraph examinations. Additional requirements include U.S. citizenship, age restrictions, a valid driver's license, and successful completion of a comprehensive background investigation. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

Related Pages