Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

PROGRAM MANAGER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Specialized experience in ship maintenance evaluation is needed. No education qualification is required. The position is under the Acquisition Demonstration Project, capped at GS-15, step 05. Benefits include a comprehensive package, eligibility depending on position type.

Section Chief

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Law and Policy Section advises the Assistant Attorney General on environmental and policy matters, coordinating the Division's response to legislative proposals and Congressional requests. The role requires a J.D. degree, active bar membership, and completion of a Financial Disclosure Report. Applicants must demonstrate experience in managing complex legal issues, knowledge of relevant laws and policies, and expertise as a technical authority. They must also meet the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position offers a comprehensive benefits package.

Senior Communications Specialist (Stakeholder Relations)

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a Senior Communications Specialist (Stakeholder Relations) role, focusing on community engagement with third-party stakeholder groups. The role requires U.S. citizenship, potential registration for Selective Service, and completion of a probationary period. The position involves drafting communications, planning stakeholder engagement, analyzing communication effectiveness, and gathering complex technical information. No specific education requirement is mentioned. The role is not remote and requires living within a commutable distance of the duty location.

Special Agent (Reemployed Annuitant) DPD

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and facilities from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to fulfill its constitutional duties. The hiring process involves obtaining a Top Secret/SCI security clearance, completing required training programs, and undergoing a thorough background investigation, including psychological, medical, and polygraph examinations. Qualified candidates must be U.S. citizens, possess a valid driver's license, and pass criminal, credit, and fingerprint checks. The position offers a competitive salary, comprehensive benefits, and opportunities for overtime pay.

Supervisory Printing Plant Worker

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Government Publishing Office (GPO) is seeking a Supervisory Printing Plant Worker in Washington, D.C. The role involves supervising work assignments, coordinating projects, maintaining building conditions, and counseling employees on custodial and administrative matters. Applicants must be U.S. citizens, pass pre-employment requirements, and undergo a background investigation. The position offers a comprehensive benefits package and a supportive work environment, including a transit subsidy for commuters. The GPO values diverse talent and innovative services in administrative fields and trades.

Administrative Support Assistant

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position in the Congressional Research Service (CRS), American Law Division (ALD). The position is non-supervisory and bargaining unit. It's located in Washington, D.C., with a salary range based on locality pay adjustments. The job requires progressively responsible experience and training in areas like administrative processes, computer technology, client focus, planning, organization, attention to detail, judgment, adaptability, collaboration, and effective communication. The Library of Congress, as the employer, prohibits drug use, is an equal opportunity employer, and offers reasonable accommodation for applicants with disabilities. The position requires completion of a one-year probationary period and is subject to a personnel security/suitability investigation. Federal benefits are available, including student loan repayment in certain service units.

Special Agent (Lateral)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to carry out its constitutional and legislative duties. To join USCP, applicants must be U.S. citizens, meet age requirements, possess a valid U.S. driver's license, and have a clean criminal history. They must also have completed the FLETC Criminal Investigator Training Program or equivalent, and have at least 9 months of law enforcement experience post-training. The hiring process includes pre-employment screening, an initial assessment phase, examination phase (psychological, medical, and polygraph), and a full background investigation. Successful candidates will receive a competitive starting salary, opportunities for overtime, a recruitment bonus, and a comprehensive benefits package.

Deputy Associate Administrator - DIRECT HIRE (P)

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a Grade 15 position in the Federal Transit Administration's Office of Communications and Congressional Affairs. The role involves leadership in external and internal communication, correspondence control, and management. Applicants must be U.S. citizens with specialized experience in public & congressional affairs program management, policy/strategic planning, advanced communication skills, and leadership. The position may involve travel, telework, and a probationary period. No education requirement is specified.

Social Worker (Homeless Referral Specialist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 13, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. The role requires U.S. citizenship, a master's degree in social work, and state licensure/certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. It also includes driving a government vehicle and participating in vaccination programs. The role is in the Excepted Service and does not confer competitive status. Federal benefits are offered, including comprehensive healthcare and retirement plans.

Police Officer (Reemployed Annuitant)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, its members, employees, visitors, and facilities from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to carry out its constitutional duties. The hiring process involves several phases including application submission, pre-employment screening, initial assessment, examination phase with psychological, medical, and polygraph tests, and a comprehensive background investigation. Qualifications include 52 weeks of law enforcement experience post-training, U.S. citizenship, age requirements, valid driver's license, clean criminal and credit history, and successful completion of training programs. Benefits include a competitive salary, comprehensive health insurance, and retirement plans.

Social Worker (Homeless Referral Specialist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 13, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. The role requires U.S. citizenship, a master's degree in social work, and state licensure/certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. It also includes driving a government vehicle and participating in vaccination programs. The role is in the Excepted Service and does not confer competitive status. Federal benefits are offered, including comprehensive healthcare and retirement plans.

PIOC Deputy Director

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to fulfill its constitutional duties. The USCP requires U.S. citizenship, successful completion of a background investigation, a one-year probationary period, and the ability to obtain a Top Secret/SCI clearance. Qualifications include one year of specialized experience equivalent to at least the CP-12/GS-14 level, involving knowledge in formulating information source search strategies, setting strategic goals, and demonstrated skill in project management. Additional conditions of employment include a comprehensive criminal history check, credit check, Selective Service System registration (for male applicants), and a full field background investigation.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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