Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Security Engineer - Penetration Testing

Company: CVS Health

Location: Washington, DC

Posted Oct 30, 2024

CVS Health is seeking a skilled penetration tester with at least 5 years of experience, including 3 years in application and network penetration testing. The role involves conducting advanced tests on web applications, mobile applications, network infrastructure, and cloud environments. The ideal candidate should have offensive security certifications, experience with cloud environments, and a deep understanding of network protocols, operating systems, and application technologies. They should also be able to develop scripts, tools, or methodologies to enhance CVS's penetration testing processes and present results effectively. The company offers a competitive pay range, comprehensive benefits, and a culture that values diversity, inclusion, and belonging.

Change Enablement Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 30, 2024

Fannie Mae is seeking a Change Management Senior Associate to provide tactical support for defining and implementing enterprise-wide change enablement strategies. The role involves working closely with senior team members, supporting adoption of strategic priorities, and collaborating with varied stakeholders. The ideal candidate will have at least two years of relevant experience in consulting or change management, and a passion for change management. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

OBGYN Hospitalist - Washington DC - Dedicated Private Practice

Company: Unified Women's Healthcare

Location: Washington, District of Columbia

Posted Oct 30, 2024

Unified Women's Healthcare, a leading national platform for women's healthcare, is seeking a Full Time OB/GYN Hospitalist at Capital Women's Care in Washington, DC. The practice, affiliated with Sibley Memorial Hospital, offers a diverse patient population, state-of-the-art facilities, and a supportive work environment. Benefits include competitive compensation, medical, dental, vision, 401K, disability insurance, malpractice insurance, and PTO/CME. The practice is part of a large, physician-owned network with opportunities across various cities and practice settings.

Office Support Supervisor - Capital One Arena - Suites/Catering

Company: Aramark

Location: Washington, DC

Posted Oct 30, 2024

The Office Support Supervisor will oversee general office functions including payroll, A/P, A/R, sales reporting, inventory, and operating statements. Key responsibilities involve supervising data collection, completing basic accounting reports, and managing office operations. The hourly rate ranges from $21.00 to $21.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The role requires strong logical thinking, decision-making, and proficiency in Microsoft Applications. Minimum 2 years of experience is preferred.

Initial Field Clinical RN

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 30, 2024

UnitedHealth Group is offering a $5000 sign-on bonus for external candidates. The role involves coordinating long-term care needs for patients in the local community, working in the field, and collaborating with an elite team. The position requires an active, unrestricted Registered Nurse (RN) license and at least 1 year of experience in community health settings. The company provides a comprehensive benefits package, including paid time off, medical plans, dental, vision, life insurance, 401(k) savings plan, and more. The mission is to help people live healthier lives and make the health system work better for everyone, with a commitment to diversity and mitigating environmental impact.

Director, Strategic Alliances - CAE and EDA

Company: NVIDIA

Location: Washington, DC

Posted Oct 30, 2024

NVIDIA is seeking a passionate technologist with CAE and EDA expertise to lead strategic partnerships, collaborations, and SDK adoption. The Director of Strategic Alliances will build and manage a team, engage with key opinion leaders, ISVs, and influential researchers, and evangelize the NVIDIA platform. The role involves driving early adoption of new products, hosting events, and requires a strong understanding of CAE and EDA technologies. NVIDIA offers a competitive salary, equity, and benefits, and is committed to fostering a diverse work environment.

CIO/COO Front Office Strategy Consultant/Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 30, 2024

Fannie Mae offers a role for a COO Front Office - Program Management - Advisor. The position involves advising leadership on managing programs that address strategic initiatives and business issues. Responsibilities include developing board and management committee materials, providing expertise on program design, and evaluating program progress. The ideal candidate has 6+ years of relevant experience, strong communication skills, and proficiency in Microsoft Office Suite.

Legal and Regulatory Compliance Lead (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 30, 2024

Fannie Mae is seeking a Legal and Regulatory Risk Assessment team member to guide in risk analysis, report preparation, and risk mitigation strategies. The role involves leading a team, monitoring risks, documenting resolutions, and presenting to senior management. The ideal candidate will have 4+ years of experience in risk assessment, legal, or compliance, strong communication skills, and proficiency in Microsoft Office Suite. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Partner Sales Specialist- Data, Automation, AI, Sustainability

Company: IBM

Location: US Washington

Posted Oct 30, 2024

The Partner Sales Specialist role at IBM involves accelerating enterprise success by providing solutions that enable data-driven insights. The role requires building relationships, showcasing IBM's technology value, and utilizing solution-selling skills. The ideal candidate has expertise in data and AI, financial services, and tech sales, with excellent communication and presentation skills.

Senior Machine Learning Scientist

Company: STR

Location: Washington DC

Posted Oct 30, 2024

STR is seeking a Senior Machine Learning Scientist to join their dynamic team. The ideal candidate will have a strong background in machine learning and deep learning, and a proven track record in developing innovative solutions for complex problems. The role requires a deep understanding of mathematical concepts, proficiency in programming languages such as Python, and experience in leading research projects.

Multi-site Assistant Community Manager

Company: KETTLER

Location: Washington, DC

Posted Oct 30, 2024

KETTLER is currently hiring for an Assistant Community Manager position at Chase and Coda at Bryant Street, an apartment community in Washington, DC. The role involves managing property operations, coordinating maintenance, providing excellent customer service, and contributing to team goals and resident satisfaction. The ideal candidate should have 2+ years of property management experience, computer proficiency, and a proven track record in leasing. Knowledge of Landlord Tenant Laws and Property Management software is preferred.

Anesthesiologist-Internal Float Team (Regional Travel)

Company: MedStar Health

Location: Maryland/DC

Posted Oct 30, 2024

This job posting is for an Anesthesiologist to join the MedStar Medical Group Anesthesia (MMGA) internal float team, covering 9 hospitals and several ambulatory surgery centers in Maryland and DC. The position offers medical supervision, opportunities for solo cases, and a competitive benefits package including health, vision, dental coverage, retirement matching, 8 weeks paid time off, and an annual CME fund. MedStar Health is committed to work-life balance, diversity, and equal pay opportunities. The hiring range is $300,000 - $570,000.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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