Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Fraud Analyst

Company: Robinhood

Location: Washington DC

Posted Oct 15, 2024

Robinhood is seeking a Senior Fraud Analyst to join their Credit Card Fraud and Risk team. The role involves developing rules and policies for fraud detection, prevention, and loss mitigation, as well as designing and interpreting randomized testing frameworks. The company offers a competitive compensation structure, paid health insurance, and a lively office environment.

Senior Applied Scientist

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 14, 2024

Thomson Reuters Labs in the USA is seeking Senior Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, managing end-to-end model development, and collaborating with stakeholders. The company offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. Thomson Reuters is committed to diversity, inclusion, and work-life balance.

Multifamily Customer and Partner Engagement Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a Multifamily Customer and Partner Engagement Associate (Flexible Hybrid) to oversee customer network development and support activities. The role involves reviewing and analyzing multifamily transactions, managing deal screenings and underwriting responsibilities, and promoting Fannie Mae's products and services. The ideal candidate should have 2 years of related experience, strong communication skills, and experience with MS Office Suite. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Programmer Intern, Summer 2025

Company: BAE Systems

Location: Washington DC

Posted Oct 15, 2024

The job description is for a Programmer Intern position at BAE Systems, where you will work on impactful projects, engage in career development opportunities, and network with business leaders. The company is seeking a driven individual with a passion for learning, teamwork, and problem-solving. The job requires a strong educational background in computer science, experience with Java, and excellent communication skills.

Prisma Cloud Sales Specialist - Federal/Civilian

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 14, 2024

Palo Alto Networks is a cybersecurity company committed to being the partner of choice, protecting the digital way of life. They value innovation, collaboration, and execution, with a focus on disrupting traditional methods. The company offers a range of benefits including FLEXBenefits, mental and financial health resources, and personalized learning opportunities. The Prisma Cloud Organization is a key driver of company revenue and growth, seeking an experienced sales professional to lead and drive sales engagements. The role involves crafting strategic territory plans, meeting and exceeding sales quotas, and demonstrating mid-market account selling strategies. The ideal candidate has 5+ years of sales experience, a deep understanding of the cybersecurity space, and excellent communication skills.

Lead Business Analyst - Enterprise Operations (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a candidate for the Operations - Business Analysis - Lead Associate role. The role involves reviewing, monitoring, and analyzing business data to improve performance and efficiency. The ideal candidate will have 4 years of experience in enterprise operations, a Bachelor's degree, and skills in data analysis, presentations, and project management. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package. The hiring range for this role is between 105000 and 136000.

Federal - Custom WebApp Developer Lead (Front End Developer)

Company: Accenture

Location: Washington, DC

Posted Oct 15, 2024

Accenture Federal Services in Washington, DC is seeking a Front End Developer with experience in both front end and back end development, specifically in React.js and Python. The ideal candidate will implement DevOps practices, develop API endpoints, and integrate data feeds into applications. They should have an understanding of AWS, Docker, and Linux systems, as well as working knowledge of databases and SQL. The role involves developing back end for custom web applications using Python programming language, Web API Services, DevOps, Javascript full stack engineering, and Web API Services SQL. Accenture is committed to diversity and inclusion, and offers numerous opportunities for formal and informal training sessions.

Senior Financial Analyst

Company: Seneca Holdings

Location: Washington DC

Posted Oct 14, 2024

The Seneca Nation Group companies offer competitive compensation and a strong benefits package, and are committed to building an inclusive work environment. They are looking to hire an experienced Senior Financial Analyst to support their government client.

Associate Appian Developer (Entry-Level)

Company: Appian Corporation

Location: Washington DC

Posted Oct 15, 2024

Appian is a software company that values respect, passion, and innovation. They offer a wide range of growth and development opportunities, a strong community, and a commitment to inclusivity. The company is looking for an Associate Application Engineer to develop large-scale applications that support internal employees around the world.

Policy Analyst

Company: TDI (Tetrad Digital Integrity)

Location: Washington DC

Posted Oct 14, 2024

The job posting is for a cybersecurity policy development position at a leading-edge firm. The role requires strong writing and editing skills, stakeholder management, and experience in reviewing and writing security policies. The job involves working with House personnel, analyzing and developing new security policies, and ensuring consistency in guidance and terminology.

Data Entry Assistant

Company: Addison Group

Location: Washington, DC

Posted Oct 15, 2024

Addison Group is currently recruiting for a Data Entry Assistant position in Washington, DC. The ideal candidate should be experienced, organized, and detail-oriented with a strong background in performance measures. Key responsibilities include compiling information, highlighting inconsistencies, mapping and reporting data, updating trackers, arranging meetings, and reviewing documents. Excel and Visio experience is a plus. Impeccable communication skills are required.

Senior Director, Consumer Product Marketing

Company: Upside

Location: Washington DC

Posted Oct 15, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. They are looking for a Head of Product Marketing and Growth Marketing to drive consumer product adoption and revenue growth.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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