Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Staff Software Engineer – Identity and Access Management

Company: GEICO

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a Senior Engineer position at GEICO, requiring experience in technology, identity engineering, and security. The role involves developing technical software development strategy, providing technical guidance, and collaborating with cross-functional teams. The company offers a competitive salary range, benefits, and a total rewards program.

Senior Software Engineer, Backend

Company: Alloy.ai

Location: Washington DC

Posted Oct 02, 2024

Alloyai is a fast-growing startup that works with consumer goods companies to manage supply and demand. They are looking for a backend engineer to design and develop their computation engine and data platform.

2025 Software Systems Engineer and Acquisition Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 02, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Federal - System Engineer / DevOps

Company: Accenture

Location: Washington, DC

Posted Oct 02, 2024

Accenture Federal Services, based in Washington, DC, is seeking an experienced Cloud Architect with expertise in Infrastructure as Code, networking in Kubernetes, monitoring, logging, and Linux commands. The role involves creating, configuring, automating, and managing Linux-based Virtual Machines, deploying backups, and managing Docker orchestration using Kubernetes. The company values diversity, inclusion, and equal employment opportunities, offering abundant training and certification opportunities. The Cloud Architect will also create and maintain fully automated CI/CD build processes for migrating legacy client data to modern cloud architecture.

Medical Collector

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

A large client in Maryland is hiring up to 10 new employees for their centralized medical billing office. The role involves training, handling hospital collections, managing denials and appeals, and following up on claim status. The pay rate is up to $22/hour, with training onsite in Hunt Valley, MD, followed by the option to work remotely. Preferred skills include 3+ years of medical billing/collections experience and familiarity with large EMR systems like Epic, Allscripts, Cerner, or MedConnect.

Enterprise Engineer II - Mobility Data Ops - REMOTE

Company: GEICO

Location: Washington DC

Posted Oct 02, 2024

GEICO is seeking an experienced Engineer with a passion for building high-performance low-maintenance zero-downtime platforms and applications. The ideal candidate has broad and deep technical knowledge, typically ranging from frontend UIs through backend systems and all points in between.

Executive Assistant (Capital Markets & Analytics)

Company: Capital One

Location: Washington DC

Posted Oct 02, 2024

Capital One is looking for a detail-oriented and innovative Executive Assistant to support their executive team. The ideal candidate will have excellent communication and organizational skills, be able to adapt to changing demands, and demonstrate personal integrity and trustworthiness.

SecDevOps Technical Lead

Company: Leidos

Location: Washington DC

Posted Oct 02, 2024

The job posting is seeking an experienced SecDevOps Lead to lead a team of developers and engineers in maintaining and enhancing a customer's intelligence discovery website and application suite. The candidate will be responsible for ensuring the continuous operation, maintenance, and security of the systems, as well as enhancing and maintaining the CICD pipeline, automating infrastructure management, and developing scripts for automation.

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

A Renton-based manufacturing company is looking for an experienced Accounting Manager. The ideal candidate should be a strong team player and communicator with integrity. Responsibilities include preparing monthly journal entries, maintaining accounting operations, managing tax filings, and ensuring accurate financial statements. Previous manufacturing experience is a plus but not required.

Talent Acquisition Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

Addison Group's client is seeking a junior-level Talent Acquisition Specialist for a contract role in Washington D.C. The role involves collaborating with a fast-paced team, conducting phone screen intakes, sourcing candidates on major job boards, and preparing job offers. The ideal candidate should have excellent communication skills, a bachelor's degree, at least 5+ years of recruiting experience, and the ability to work in a fast-paced environment. This is a great opportunity to expand professional and client relationship skills.

Billing Specialist ( CostPoint)

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

The job posting is for a Jr-Sr. Billing Specialist with Deltek Costpoint experience, required for both Gov Con and Non-Profit industries. The role involves preparing and submitting invoices, maintaining Deltek Costpoint project information, and assisting with Aged Receivables. The specialist will also build cross-functional team relationships, resolve customer inquiries, and maintain digital recordkeeping. Year-end/contract-end support is also required.

Data Scientist

Company: Visa Inc,

Location: Washington DC

Posted Oct 02, 2024

Visa is a world leader in payments and technology, seeking a Data Scientist to join their team in Washington DC. The role involves brainstorming innovative ways to use data, communicating with clients, and developing visualizations to make complex analyses accessible.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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