Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Automation Engineer

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

IBM's Infrastructure & Technology team focuses on resilient systems and innovation. The role involves automated testing, CI/CD integration, and collaboration with global teams, requiring Java, Selenium, and Agile expertise.

Member Support Specialist

Company: DISQO

Location: Yerevan

Posted Dec 24, 2025

DISQO promotes a trusted ad measurement platform, offering remote support roles with benefits like health insurance, stock options, and team events. The role involves handling support tickets, using AI tools, and contributing to product growth.

Application Developer-IT Service Management

Company: IBM

Location: Jakarta, ID

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines testing responsibilities, required technical skills, and a culture focused on growth and empathy. The role involves manual and automated testing, bug tracking, and database validation with tools like Postman, JIRA, and SQL.

Member Support Specialist

Company: DISQO

Location: Yerevan

Posted Dec 24, 2025

DISQO promotes a trusted ad measurement platform, offering roles with competitive benefits and a focus on innovation. The company emphasizes growth, collaboration, and diversity, with a remote position available in Yerevan.

Solutions Architect

Company: FireMon

Location: Remote

Posted Dec 24, 2025

The text warns about a phishing attempt impersonating FireMon HR and outlines a Solutions Architect role with responsibilities in customer experience, technical solutions, and business analysis. It lists required skills, preferred experiences, and emphasizes collaboration across teams and technologies.

Application Developer-Open Source

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers opportunities to work on hybrid cloud and AI projects with global clients, emphasizing innovation, technical expertise, and career growth through collaborative environments and advanced technologies.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Guangzhou, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting as offering opportunities for collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through a supportive culture. It highlights roles involving SAP expertise, strategic problem-solving, and working with cutting-edge technologies.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes security, innovation, and empowering engineers with a flexible platform. The company highlights its trusted status among major clients, competitive salaries, and a collaborative culture focused on solving complex challenges while maintaining security and autonomy for employees.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes secure, efficient infrastructure access with a focus on engineer empowerment, open-source tools, and a collaborative, flexible work environment. The company highlights its trusted status among major clients, strong valuation, and commitment to innovation through security-first practices and career growth opportunities.

Senior Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This job description highlights a Senior Digital Engineer role focused on collaborating with clients to drive digital transformation, leading workshops, and creating business process models. The position emphasizes innovation, mentorship, and delivering real business improvements through technology solutions.

Senior Software Engineer

Company: Mozilla

Location: Remote

Posted Dec 24, 2025

Mozilla's mission is to build an open internet, focusing on privacy and innovation. They offer impactful roles like Senior Software Engineer at AMO, with benefits including competitive pay, remote work, and a commitment to diversity.

Digital Technical Specialist - Storage: Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a exciting fixed-term international assignment in Valencia, Spain, offering valuable global experience and career growth opportunities within IBM's Global Mobility Program. The role emphasizes collaboration, technical expertise, and professional development with competitive benefits.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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