Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

INTEGRATION ARCHITECT-PROCESS AUTOMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes an RPA Developer role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and agile methods, and career growth opportunities. It outlines responsibilities like automation design, quality assurance, and required skills such as UiPath and SQL expertise.

Data Engineer-Data Platforms

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Big Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like hybrid cloud and AI, and opportunities for innovation and career growth. It highlights technical expertise in Hadoop, Spark, Python, and data infrastructure development.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves collaborating with global clients to drive digital transformation using agile methodologies and AI. It emphasizes long-term relationships, professional growth, and innovative solutions through strategic partnerships and technology platforms.

Project Manager-SAp

Company: IBM

Location: Shanghai, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for career growth, mentorship, and impactful work in hybrid cloud and AI initiatives, alongside responsibilities in invoice processing and vendor management.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a prestigious international assignment in Valencia, Spain, offering career growth, global impact, and technical expertise in Data & AI. It highlights collaborative opportunities, professional development, and the chance to shape the future through innovative solutions.

Software Engineer - Java & Web

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM CIC offers career growth opportunities, innovative projects, and a supportive work environment with benefits like training programs, flexible working, and industry certifications. The role emphasizes technical expertise in Java and web technologies while promoting collaboration and professional development.

Application Consultant-Azure Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The role involves designing Azure cloud solutions for telecom clients, collaborating with cross-functional teams, and mentoring junior members. Required skills include Azure expertise and telecommunications knowledge.

Technical Support Representative-Security Analyst

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 24, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud, and AI solutions. It emphasizes collaboration, innovation, and professional growth while outlining responsibilities and requirements for a Security Analyst role.

Group Manager- OTC SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation. It highlights roles in finance and accounting transformations, leadership responsibilities, and professional growth through mentorship and technology platforms.

Select Activate Leader - N&W

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a sales leadership role at IBM Global Sales, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities including team development, sales strategy execution, customer engagement, and cross-functional collaboration, along with required and preferred qualifications for the position.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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