Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

Application Developer-IBM Integration

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

This role involves working with clients on hybrid cloud and AI projects, leveraging IBM's technology platforms. Responsibilities include API management, RBAC, and troubleshooting, requiring technical expertise and strong communication skills.

Business Analyst (Teleco Domain) with Scrum Exp

Company: IBM

Location: Dallas, US

Posted Dec 24, 2025

IBM Consulting seeks a Business Analyst with telecom and Agile experience to drive innovation and client solutions through collaboration and technology.

IT Talent Acquisition Partner

Company: IBM

Location: Heredia, CR

Posted Dec 24, 2025

The role involves recruiting strategies, collaborating with hiring managers, and managing ATS systems. Required skills include English fluency, Agile experience, and data analysis.

Senior Software Engineer, Packer

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Software and HashiCorp Engineering Team focus on innovative AI and cloud-native solutions, offering opportunities to shape infrastructure and security. The Senior Software Engineer role involves leading complex projects, mentoring teams, and contributing to enterprise platforms.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Sr. Product Manager - HashiCorp Boundary

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text highlights IBM's innovative AI-powered cloud-native solutions and HashiCorp's Boundary product, emphasizing its growth and adoption. It describes a product management role focused on strategy, customer insights, and cross-functional collaboration for enterprise security solutions.

SAP D&S Deployment Lead

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text promotes an SAP Defense & Security Lead Consultant role at IBM Consulting, emphasizing collaboration with leading companies, innovative solutions, and career growth opportunities. It highlights technical expertise requirements and the benefits of working with IBM's tools and strategic partners to drive meaningful change in defense and security sectors.

Customer Relationship Representative

Company: IBM

Location: Brookhaven, US

Posted Dec 24, 2025

The Client Relationship Representative (CRR) role focuses on enhancing client satisfaction, driving AR cash collections, and leading client relationships. Responsibilities include resolving disputes, collaborating with cross-functional teams, and ensuring strong DSO results through effective communication and leadership.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Software Sales Specialist – Data, AI & Automation Swiss Market (based in Valencia) (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a Software Sales Specialist role at IBM, emphasizing collaboration, innovation, and career growth opportunities. It highlights global work experiences, client engagement, and the impact of solutions on business outcomes, presenting a professional and forward-looking perspective.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves working with clients on digital transformation projects, emphasizing collaboration and professional growth opportunities within IBM's consulting environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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