Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Application Developer-Mobile iOS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring expertise in Swift, Xcode, and Apple frameworks, with opportunities for global client collaboration and technological advancement.

Technical Project Manager

Company: IBM

Location: Hong Kong, HK

Posted Dec 24, 2025

The text describes the role and responsibilities of a Technical Project Manager, emphasizing leadership, technical expertise, and project management skills. It outlines key duties such as project planning, stakeholder management, and quality assurance, while detailing educational and professional requirements for the position.

Business Transformation Consultant - Data Platform

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers roles in data governance and client collaboration, emphasizing innovation and career growth with opportunities to drive impactful solutions through hybrid cloud and AI initiatives.

Application Developer-DevOps

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, DevOps practices, and professional growth opportunities. It outlines responsibilities like designing cloud applications, working with cross-functional teams, and contributing to infrastructure automation. Required skills include problem-solving, teamwork, and adaptability in a fast-paced environment.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves data engineering with Spark and cloud platforms, requiring expertise in big data technologies and certifications. The position emphasizes innovation, scalability, and collaboration with clients worldwide.

Business Sales & Delivery Leader

Company: IBM

Location: JEFFERSON CITY, US

Posted Dec 24, 2025

This role emphasizes leading in technology, solving complex problems, and collaborating on innovative solutions with expertise in data analytics and Azure tools.

Technology Lifecycle Support - Brand Technical Sales SME - MVS Software

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a sales role at IBM focusing on driving software adoption, building client relationships, and delivering innovative solutions. It emphasizes collaboration, growth opportunities, and the impact of IBM's technology on businesses, highlighting a positive work environment and career development prospects.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth, and innovative solutions. It highlights required skills in database integration and technology implementation, while promoting a culture of curiosity and continuous learning.

Application Consultant-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for career growth. It highlights required skills in cloud computing and networking, along with preferred certifications and experience.

HR Partner (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 24, 2025

The text describes a Team HR Partner role at IBM, outlining responsibilities such as supporting managers through AskHR, enhancing digital HR tools, and collaborating across business units. It lists required qualifications including a bachelor's degree, Japanese language proficiency, and HR expertise, while emphasizing skills like collaboration, communication, and client focus.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 24, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in hybrid cloud and AI, and professional growth. Roles involve leading cloud development with AWS, Java, and Docker, emphasizing technical expertise and problem-solving.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

The text highlights IBM's Finance & Operations role as a critical driver of transformation, emphasizing efficiency, innovation, and career growth opportunities. It outlines key responsibilities and required skills for various positions while promoting a dynamic, learning-focused environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages