Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Staff Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This job description outlines a remote Stafflevel Full Stack Software Engineer role with responsibilities in web development, collaboration methodologies, and cloud technologies. It highlights competitive pay, benefits like medical insurance and a 401k program, and a commitment to diversity and flexible remote work.

Application Developer-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and responsibilities like system maintenance, incident response, and automation. It outlines required skills and preferred qualifications for an Application Developer role with 24/7 support expectations.

Full Stack Software Engineer III Angular Java

Company: MeridianLink

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Senior FullStack Software Engineer with expertise in Angular and Java-based backend development. The role involves building responsive user interfaces, collaborating across teams, and contributing to fullstack architecture. Qualifications include 6+ years of experience, mastery of frontend tools, and knowledge of JavaJ2EE. Preferred skills include DevOps tools and microservices architecture.

Consultant - AI Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job posting highlights an AI engineering role at IBM's acquired Hakkoda, emphasizing innovation, collaboration, and growth opportunities. The position involves developing AI solutions, working with clients, and leveraging cloud technologies. Required skills include expertise in machine learning, programming languages, and cloud platforms. The company promotes a dynamic environment with focus on learning and impactful problem-solving.

Senior Delivery Project Manager

Company: IBM

Location: Markham, CA

Posted Dec 20, 2025

This job description outlines the role of a Project Manager at IBM, emphasizing responsibilities such as leading teams, managing resources, and delivering projects using best practices. It lists required qualifications like a bachelor's degree, PMP certification, and experience with project management tools. Preferred qualifications include an MBA and bilingual skills.

Application Developer-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a role as an Application Developer at IBM Consulting, focusing on hybrid cloud and AI projects. Responsibilities include software development, system maintenance, and support in a fast-paced 24/7 environment. Required skills involve technical expertise in contact center platforms and ITIL concepts.

Digital Sales Specialist Industries Market

Company: IBM

Location: Austin, US

Posted Dec 20, 2025

The text promotes IBM's hybrid cloud opportunities and a Digital Sales Specialist role, highlighting career growth, collaborative environments, and impactful client engagement with cloud solutions. It emphasizes training, consultative sales experience, and industry-leading resources for success.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

The text describes a role in IBM Finance & Operations with responsibilities involving server administration, automation scripting, and technical expertise. It highlights required skills in IBM WebSphere Application Server, JVM tuning, and security protocols, while emphasizing IBM's commitment to career development and innovation.

Chief Operating Officer

Company: Shah & Associates CPAs PA

Location: USA

Posted Dec 19, 2025

The job posting seeks a Chief Operating Officer to drive operational excellence and scale the firm to $4M ARR with a 50% profit margin, emphasizing accountability, systems, and growth.

Senior Product Designer

Company: Mercury

Location: Remote

Posted Dec 19, 2025

Mercury applies Dieter Rams' 'less but better' design philosophy to create intuitive, premium financial tools emphasizing elegant simplicity and exceptional user experiences. They seek senior product designers to shape their vision across banking and fintech products.

Team Leader talent acquisition

Company: IBM

Location: Mexico City, MX

Posted Dec 20, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, innovation, and professional growth. It outlines roles in managing recruitment teams, improving processes, and fostering a data-driven approach while highlighting required skills and positive organizational culture.

Delivery Consultant - Data Security

Company: IBM

Location: Athens ( Greece ), GR

Posted Dec 20, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights world-class services, strong onboarding, and opportunities to work with industry leaders while advancing technical expertise.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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