Excellent Customer Service Jobs in Chicago, IL

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Looking for Excellent Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Chicago, IL area.

Customer Support Specialist, Merchant Payments

Company: Uber

Location: Chicago, IL

Posted Sep 26, 2025

High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions.

Construction Project Manager

Company: Airoom

Location: Lincolnwood, IL

Posted Sep 26, 2025

PMP certification or equal preferred with 15+ years of industry experience including some residential construction and 10 years of experience in production…

Licensed Security Supervisor

Company: Andy Frain Services

Location: Wheaton, IL

Posted Sep 26, 2025

Req Benefits: - Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive…

Lead IT Business Analyst

Company: Fortune Brands

Location: Deerfield, IL

Posted Sep 26, 2025

1+ years of experience with systems design and development from business requirements analysis through implementation. General leadership and management skills.

Unarmed security Officer

Company: Titan Security Group

Location: Northfield, IL

Posted Sep 26, 2025

Control access for patrons, visitors, or vendors as required. Conduct extensive patrols (up to 10 miles per day) to guard against theft and ensure safety.

Architect/Project Manager

Company: Globetrotters Engineering Corporation

Location: Chicago, IL

Posted Sep 26, 2025

Prepare design and contract drawings using advanced design tools. In partnership with Project Director, manage a team in the design and construction…

Concierge Security Officer-(Near O'hare)

Company: P4 Security Solutions

Location: Chicago, IL

Posted Sep 26, 2025

Customer service and front desk reception. Contacting appropriate individuals (site supervisors, field management, etc.). Routine patrols and incident response.

HVAC Mechanic I Manufacturing Facility I $50+/hr l 2nd Shift

Company: Helion Group

Location: La Grange Park, IL

Posted Sep 26, 2025

High school diploma or GED; technical training or certification in HVAC required. Diagnose mechanical and electrical issues and perform timely repairs.

Cyber - Enterprise Security - Microsoft M365 Security Senior Manager

Company: Deloitte

Location: Chicago, IL

Posted Sep 26, 2025

Lead teams documenting platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps.

Analyst, Customer Service

Company: Rio Tinto

Location: Chicago, IL

Posted Sep 26, 2025

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents,…

Full Stack Web Developer

Company: American Academy of Sleep Medicine

Location: Darien, IL

Posted Sep 26, 2025

Ability to think creatively and develop innovative solutions. Competence in reading, analyzing, and interpreting technical and business documents.

Associate Marketing Manager

Company: Molson Coors

Location: Chicago, IL

Posted Sep 26, 2025

You will think creatively to develop unique, engaging sell stories and brand and category solutions rooted in shopper insights to produce best in class…

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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