Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Temporary Field Helper (Construction/Carpentry/Locksmith Experience Preferred)

Company: Dori Doors & Security, Inc.

Location: Bronx, NY

Posted Jun 24, 2025

Valid driver’s license and clean driving record (required). While driving is part of this role, this is not just a driving position — we are specifically…

Cyber Security Analyst

Company: First Quality

Location: Great Neck, NY

Posted Jun 23, 2025

Bachelor’s degree in Computer Security, Cybersecurity, Information Security, or a related field preferred. Research & Development – Explore emerging threats and…

Asst. Project Manager

Company: NY Mechanical Contractor - HVAC

Location: New York, NY

Posted Jun 24, 2025

Maintain effective field construction organization utilizing the necessary engineering, labor, equipment, materials, tools, subcontracted services, and other…

Customer Service Representative-Hybrid

Company: Bloomsbury Publishing Inc

Location: New York, NY

Posted Jun 25, 2025

Liase with customers on license agreements, sometimes coordinating with third party partners. Contact point for all customer queries/technical support queries…

Developer - AI Trainer

Company: DataAnnotation

Location: New York, NY

Posted Jun 24, 2025

A bachelor’s degree (completed or in progress). Proficiency in at least one of the following programming languages or frameworks: JavaScript, TypeScript, Python…

Senior Architect/Project Manager

Company: Gramercy Design

Location: New York, NY

Posted Jun 24, 2025

Utilize software tools such as AutoCAD, and Adobe Creative Suite for design development and project visualization. Proficiency in architectural design software.

Project Manager (Stone & Tile)

Company: Karen Pearse & Co., LLC

Location: New York, NY

Posted Jun 24, 2025

Proficient in reading construction drawings, strong computer skills, specifically, Excel & AutoCAD. Project Managers at KPGD are highly motivated, detail…

Customer Support Specialist – Marine Division

Company: NSC Technologies

Location: National City, CA

Posted Jun 24, 2025

Prior experience in shipyard environments, construction trades, or marine workforce coordination is highly valued.

User Experience Copywriter

Company: Macy’s

Location: New York, NY

Posted Jun 25, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. User-Centered Design: Deep understanding of UX/UI…

Principal - Architecture

Company: LTIMindtree

Location: New York, NY

Posted Jun 24, 2025

Extensive experience in Databricks Delta Lake implementation cluster configuration and policy design. Expertise in migrating onpremise SQL and Oracle servers to…

HVAC Technician

Company: Apex Building Solutions

Location: New York, NY

Posted Jun 24, 2025

Valid driver's license with a clean driving record is required. Operate company vehicles for service calls and transport tools to job sites.

Sales Associate

Company: Conde Nast

Location: New York, NY

Posted Jun 24, 2025

Prior experience or internships in media, tech, or a related field preferred. Proficiency in Microsoft Excel, Word, PowerPoint, and Google Workspace tools (e.g.…

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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