Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Database Reliability Engineer

Company: Wave Mobile Money

Location: Remote

Posted Jan 29, 2025

Wave is a fintech company aiming to make Africa the first cashless continent. They offer financial services with no account fees, instant availability, and universal acceptance. The company has already launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments, with millions of users across six countries. Wave is seeking a Databases Engineer to ensure their databases are reliable, scalable, and performant to support rapid growth. The role involves improving Kubernetes-based database workloads, enhancing database observability, optimizing performance, collaborating with product teams, and participating in on-call incident response processes.

Senior Firmware Engineer II

Company: Life360

Location: Remote

Posted Jan 29, 2025

Life360 is a global company with 77 million monthly active users, offering a mobile app and Tile tracking devices for location sharing, safe driving reports, and crash detection. The Firmware Team is integral to their mission, focusing on scalable and secure solutions for their location tracker products. They are seeking a Senior Firmware Engineer II to develop and enhance firmware for their Tile and Jiobit products. The ideal candidate should have a strong background in wireless embedded systems, proficiency in C++ programming, and experience with RTOS, bare metal, and wireless communication standards. The company offers competitive pay, benefits, and a commitment to diversity and inclusion.

Vice President of Strategic Partnerships

Company: ID5

Location: Remote

Posted Jan 29, 2025

ID5, a leading identity solution in the digital advertising market, is seeking a Vice President of Strategic Partnerships. This role involves managing and growing a team of account managers, leading strategic partnerships with data platforms, DSPs, and other key players, and driving revenue through channel partnerships. The ideal candidate should have extensive experience in external facing roles within Marketing or AdTech, with a strong background in SaaS-based business development or sales. The role requires a deep understanding of the AdTech data marketplace, excellent public speaking skills, and a willingness to travel up to 25% of the time, including international travel. ID5 offers a remote-first working policy, competitive compensation, WeWork membership, regular offsites, and a dynamic environment with opportunities for growth.

Data Science - Customer Success Intern (Summer 2025)

Company: Dropbox

Location: Remote

Posted Jan 29, 2025

As a Dropbox intern, you'll have a top-notch learning experience with data scientists from various backgrounds. You'll be mentored by a dedicated Dropboxer and work on projects across revenue marketing and product teams. The internship includes developing a deep understanding of customer journey phases, performing analytical deep-dives, and identifying key trends. You'll also build executive-facing dashboards and communicate insights effectively. Requirements include being an upcoming sophomore or graduate student majoring in relevant fields, having expertise in dissecting unstructured datasets, and possessing strong verbal and written communication skills. The internship offers a competitive pay range in Ireland.

Enterprise Account Executive (Central)

Company: SAFE Security

Location: Remote

Posted Jan 29, 2025

The company aims to be a leader in digital safety and change, fostering a transparent, autonomous, and accountable culture. They offer an unlimited vacation policy and emphasize their commitment to empowering individuals and teams. The role requires 8 years of experience selling complex SaaS products to top executives, leading sales efforts in a designated territory, and achieving sales targets. Essential skills include prospecting, managing ambiguity, and learning about cyber risk management. The company encourages joining to learn, make an impact, and work with talented individuals.

SASE Sales Specialist (Italy)

Company: Palo Alto Networks

Location: Remote

Posted Jan 29, 2025

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They are looking for a Sales Specialist for SASE to drive revenue growth by identifying and pursuing new business opportunities with large accounts. The role involves developing and executing SASE sales strategies, influencing large customers and partners, and participating in external events. The ideal candidate should have a proven track record in enterprise sales, experience in selling SASE solutions, and excellent interpersonal and communication skills. Palo Alto Networks offers a supportive environment with unmatched systems, tools, and a team committed to success.

Data Engineering Team Lead

Company: Rentable

Location: Remote

Posted Jan 29, 2025

ApartmentIQ is a profitable, growth-stage company with a 100% remote team, offering a competitive compensation package and flexible vacation policy. They are seeking an experienced Lead Data Engineer to lead a team in designing and implementing data pipelines, using tools like Python, Ruby, AWS, and dbt. The role involves fostering a culture of innovation, continuous improvement, and mentoring within the engineering department.

(biotechnology), Senior .NET Developer, TSCM-38461

Company: ELEKS

Location: Remote

Posted Jan 29, 2025

ELEKS, a custom software development company, is seeking a Senior .NET Software Developer with 5 years of experience in C#, .NET, and NET Web API. The developer will design, develop, and maintain reliable software, focusing on performance and availability. They will also analyze requirements, review designs, and estimate user stories. The role involves proposing code refactoring and optimization improvements, maintaining high-quality standards, and staying updated with modern technology. ELEKS offers close cooperation with a customer, challenging tasks, competence development, and a dynamic environment.

Director, Strategy & Operations - Member Care Advocacy

Company: Included Health

Location: Remote

Posted Jan 29, 2025

Included Health is seeking a Head of Member Care Advocacy to lead a large, geographically distributed team of 300+ agents and 20+ leaders. The role involves overseeing operational goals, creating a multiyear roadmap, scaling business, and improving member satisfaction. The ideal candidate should have a Bachelor's degree in Business, Healthcare Administration, or a related field, with 10+ years of experience in strategy, operations, and change management. Key skills include people management, strategic communication, and data-driven decision making. The role offers a competitive salary range and comprehensive benefits package.

Senior Product Manager, Commercial Lending

Company: Pathward

Location: Remote

Posted Jan 29, 2025

Pathward, a hybrid remote-office company, is seeking an experienced Senior Product Manager for commercial lending. The role involves driving improvements in the lending lifecycle, enhancing operational efficiency, ensuring compliance, and delivering customer-centric solutions. The ideal candidate should have 5+ years of product management experience, direct commercial lending insight, and strong analytical and problem-solving skills. Pathward offers a comprehensive benefits package and is committed to building a diverse and inclusive culture.

Software Senior Engineer, AI - Hybrid

Company: Boomi

Location: Remote

Posted Jan 29, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. As a Senior Software Engineer, you will design and develop cutting-edge systems, integrating AI technologies and AWS services. You will be an active member of an Agile team, driving features from inception through the software development lifecycle. Boomi values diversity and encourages employees to be their true authentic selves.

Sr. Account Executive

Company: RevOps

Location: Remote

Posted Jan 29, 2025

RevOps is a modern Deal Desk platform founded in 2018, enabling businesses to build scalable Deal Desk operations, close deals faster, unify branding, reduce contract errors, and provide a centralized agreement repository. The job duties involve sourcing and closing net new logos, navigating complex organizational structures, understanding customer business objectives, collaborating with internal partners, delivering ARR revenue targets, developing sales strategies, and providing ROI reports. The minimum required knowledge includes 2+ years of closing experience in sales, ability to learn and adapt to a fast-growing environment, experience selling complex deals, building relationships with VP and C-level executives, and knowledge of HubSpot CRM and Salesforce products. Benefits include competitive compensation, healthcare, flexible work environment, unlimited PTO, transparent culture, and learning opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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