Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Business Development Representative (remote in Germany)

Company: Revalize

Location: Remote

Posted Jan 29, 2025

Revalize is a global leader in sector-specific software solutions for manufacturers, offering a suite of tools for design, engineering, product selection, CPQ, PIM, visualization, and data analytics. The company is seeking a Business Development Representative to grow its business through cold calling, referral network nurturing, partner channel development, and social media programs. The role involves generating qualified leads, managing a pipeline, and utilizing a full suite of tech stack solutions for prospecting. Qualifications include 2+ years of B2B experience, a Bachelor's degree, strong communication skills in English and German, organizational skills, and experience with Salesforce and Outreach.io.

Lead Auditor - GPSC, Construction, Capex

Company: General Motors

Location: Remote

Posted Jan 29, 2025

The Lead Auditor role at General Motors Audit Services (GMAS) involves leading audit assignments, performing continuous business monitoring and risk assessment, and developing audit plans. The role requires a Bachelor's degree in engineering, manufacturing, supply chain, or accounting, and 5-7 years of combined audit consulting and operational experience. The ideal candidate should have practical knowledge of internal audit methodology, industry knowledge, and the ability to drive the use of analytics in the audit process. A Masters degree and professional certification are preferred. The compensation range is $85,100 - $135,900, with bonus potential based on company performance, job level, and individual performance. Benefits include health and wellbeing programs, retirement savings plan, tuition assistance, and GM vehicle discounts. GM is committed to diversity and inclusion, and offers reasonable accommodations for job seekers with disabilities.

Performance Strategist - Defense

Company: Kitman Labs

Location: Remote

Posted Jan 29, 2025

Kitman Labs is seeking a senior-level strategist with extensive DoD experience to join their Performance Strategy Team. The ideal candidate will have leadership roles within the military, experience with performance programs, and a deep understanding of the future operating environment. The role involves strategic partnership development, DoD alignment and guidance, program support and innovation, thought leadership and representation, and cross-functional collaboration. The company offers a mission-driven environment, cutting-edge technology, and a world-class work culture with competitive benefits.

Senior UX Researcher and Research Operations Lead - Hybrid

Company: Boomi

Location: Remote

Posted Jan 29, 2025

Boomi, a fast-growing company, is seeking an experienced UX Researcher to join their User Experience team. The role involves advocating for UX Research excellence, building and nurturing user communities, leveraging mixed methods expertise, communicating complex concepts, driving discovery and evaluation, leading research activities, presenting research findings, contributing to user personas and use cases, and collaborating cross-functionally. The ideal candidate should have 5+ years of UX Research experience, a growth mindset, empathy, and a commitment to excellence. Boomi values diversity and inclusivity, and offers competitive compensation and benefits.

Customer Experience Engineer

Company: HiBob

Location: Remote

Posted Jan 29, 2025

HiBob, a fast-growing global HR platform, is seeking a Customer Experience Engineer to specialize in 3rd level support, research, development escalations, and complex ticket resolution. The ideal candidate should have a Bachelor's degree in Computer Science or related field, hands-on experience in technical support, deep understanding of log analysis, database querying, and maintenance of technical support tools. Familiarity with SQL, API troubleshooting, strong problem-solving skills, excellent communication, and collaboration abilities are required. Preferred qualifications include background in HR systems, knowledge of HTML/CSS, experience in leading cross-functional initiatives, and a data-driven approach. HiBob offers competitive compensation, benefits, pre-IPO equity, and a hybrid working model. The company is committed to fostering a sense of belonging and thriving workplace, open to all talent without discrimination.

Strategic Account Manager

Company: PROCEPT BioRobotics

Location: Remote

Posted Jan 29, 2025

PROCEPT BioRobotics is a company dedicated to revolutionizing BPH treatment through surgical robotics. The Strategic Accounts Manager will develop and execute strategic plans with key hospital Integrated Delivery Networks (IDNs) to achieve sales revenue targets. The role involves managing the capital sales process, installations, training, and utilization growth within assigned IDNs. The ideal candidate should have a Bachelor's degree, startup company experience, and a minimum of 5 years of sales, sales management, or marketing experience. Strong technical and clinical product knowledge, excellent communication skills, and the ability to manage multiple tasks are required. The company offers competitive benefits, including comprehensive health coverage, a 401k plan, and flexible time off.

Field Marketing Specialist - LA

Company: Beatbox Beverages, LLC

Location: Remote

Posted Jan 29, 2025

BeatBox Beverages, a beverage company based in Austin, TX, is seeking a Field Marketing Specialist for a position in LA. The role involves building local networks, creating marketing programs, and executing activations to promote the brand. The ideal candidate should have 2 years of field marketing experience in beverage, CPG, clothing, lifestyle, or health and beauty industries, and 1 year in a leadership/management role. They should possess strong product knowledge, marketing strategy, event planning, consumer engagement, communication, presentation, sales support, creativity, budget management, problem-solving, adaptability, relationship building, organization, attention to detail, regulatory knowledge, product sampling experience, and passion for the beverage industry.

Senior Accountant

Company: Veta Virtual

Location: Remote

Posted Jan 29, 2025

Veta Virtual is seeking a Senior Accountant to join their team. The role involves daily accounting tasks, financial analysis, and reporting. The ideal candidate should have a degree in Accounting or Finance, 15 years of experience, and proficiency in Excel. Veta Virtual offers a competitive salary, remote work flexibility, and a supportive team environment. The company values growth, integrity, execution, compassion, and reliability.

Senior Dormant Solutions Specialist

Company: Stewart Title

Location: Remote

Posted Jan 29, 2025

Stewart is a company that invests in employee career development, fostering a diverse and equitable work environment. The company is looking for a Centralized Escrow Accounting CEA Service Center professional with 2+ years of related experience, including TX and commercial experience, Escrow Officer experience, and closing experience. The role involves managing and ensuring compliance with financial policies, providing escrow accounting and related services, and limiting the number of dormant funds accounts. Stewart is committed to equal employment opportunities and accommodations for individuals with disabilities.

Customer Experience Engineer - Lisbon

Company: HiBob

Location: Remote

Posted Jan 29, 2025

HiBob, a fast-growing global HR platform, is seeking a Customer Experience Engineer. The role involves handling third-level support, research, development escalations, and complex ticket resolution. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, hands-on experience in technical support, deep understanding of log analysis, database querying, and maintenance of support tools. Strong problem-solving skills, excellent communication, and experience with support tools like Slack, Salesforce, Asana, and Zendesk are required. Preferred qualifications include background in HR systems, knowledge of HTML/CSS, experience in leading cross-functional initiatives, and a data-driven approach. HiBob offers competitive compensation, benefits, and pre-IPO equity. The company is committed to fostering a sense of belonging and thriving workplace, with a flexible hybrid working model, social impact days, and employee referral programs.

Cadillac District Manager Parts & Service - New Jersey/Philadelphia

Company: General Motors

Location: Remote

Posted Jan 29, 2025

This role is a remote position with territorial responsibility for managing Sales and Service Agreements between GM, dealers, external fleet customers, and Independent Aftersales Market stores. The candidate must live in or relocate to Mt Laurel, NJ or Travose, PA. Key responsibilities include driving revenue growth, analyzing dealers' marketing plans, and resolving customer needs. Required qualifications include a Bachelor's Degree, 5+ years of experience in dealership fixed operations, and proficient automotive industry knowledge.

Senior DevOps Networking Engineer

Company: DoseSpot

Location: Remote

Posted Jan 29, 2025

DoseSpot, a PE-backed startup specializing in electronic prescribing software and insurance verification solutions, is seeking an experienced DevOps Networking Engineer. The ideal candidate should have a strong understanding of networking concepts, proficiency in CICD tools, and experience with cloud platforms. The role involves designing and managing cloud network infrastructure, implementing firewall policies, collaborating with cross-functional teams, and providing technical guidance to junior team members. The company offers a remote work environment, flexible schedule, generous leave package, medical benefits, 401k match, and competitive compensation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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