Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Content Marketing Manager

Company: Silverfort

Location: Remote

Posted Jan 29, 2025

Silverfort, a cybersecurity company, is seeking a Senior Content Manager with 7+ years of B2B marketing experience, preferably in cybersecurity. The role involves boosting brand awareness, thought leadership, and social media efforts. The candidate will collaborate on content campaigns, write awards submissions, and support the content marketing strategy. They must be a seasoned writer, comfortable with cross-functional international teams, and have experience with engagement and metrics tools.

Creative Strategist, Amazon

Company: BAD Marketing

Location: Remote

Posted Jan 29, 2025

BAD Marketing is seeking a creative and results-driven Amazon Creative Strategist to lead visual direction for clients. The role involves understanding client branding needs, ensuring creative assets meet guidelines, conducting quality assurance, staying updated on Amazon trends, leading the graphic design team, aligning with client goals, and monitoring performance. The ideal candidate should have 3+ years of experience in creative strategy, design, and content production with a focus on Amazon, proficiency in design software, and strong knowledge of ecommerce conversion strategies.

Business Development Representative

Company: brightwheel

Location: Remote

Posted Jan 29, 2025

Brightwheel is a globally trusted technology brand in early education, aiming to provide high-quality education for every child. They are a fully remote, diverse team with a strong investor group. The company is seeking dynamic, resilient sales professionals to make 80-100 cold calls daily, understand prospects' pain points, and schedule product demonstrations. Brightwheel offers a competitive compensation package, including a base salary of $45,000 and an uncapped variable of $18,000 based on performance.

Chief of Staff

Company: Archive

Location: Remote

Posted Jan 29, 2025

Archive, a Series A startup backed by top-tier investors, is seeking a highly driven Chief of Staff to join their remote team of ~45, with an office in NYC. The role involves running the company's operating cadence, overseeing the CEO's time management, and collaborating on high-impact cross-functional projects. The company is the leading technology platform for branded resale, working with over 50 global brands. They aim to change consumer behavior by keeping products out of landfill, starting with fashion and expanding. Archive has raised over $25 million and was named Fast Company's 2nd Most Innovative Company in Retail in 2024.

Principal Field Solution Architect - IAM

Company: CDW

Location: Remote

Posted Jan 29, 2025

CDW, a Fortune 200 leader, is seeking a Principal Solution Advisor with at least 7 years of experience in Identity and Access Management. The role involves executing the full sales lifecycle for enterprise Advisory related projects, strategic account planning, researching, prospecting, relationship building, partnering with software vendors, and opportunity identification. The candidate will also act as a strategic solution advisor to the customer for any security-related opportunities, providing input and recommendations around their overall IAM strategy. The role requires strong writing, communication, and presentation skills, and any security-specific or IAM product-specific sales or technical certifications are a plus. CDW offers a competitive salary range of $133,200 - $151,200, depending on experience and skill set, and an annual bonus target of 20%. The company culture is described as empowering, with a focus on diverse perspectives and a rapidly evolving technology landscape.

Senior Solution Architect - Optimization

Company: D-Wave Systems

Location: Remote

Posted Jan 29, 2025

DWave Systems Inc. is seeking a Senior Solution Architect to build and deliver quantum optimization solutions for customer applications. The role involves working with delivery leads, applications developers, and other solutions architects within the professional services department. The ideal candidate should have a Masters or PhD in a relevant technical field, 5+ years of experience with Python, and knowledge of optimization tools like CPLEX or Gurobi. The company offers competitive pay, unlimited vacation, and a flexible work arrangement. DWave Systems Inc. values diversity and inclusion, and the role offers opportunities for career growth and impactful work.

Tier 2 Technical Support Representative

Company: BigCommerce

Location: Remote

Posted Jan 29, 2025

BigCommerce is seeking a Tier 2 Technical Support Representative with a minimum of 6 months Tier 1 experience. The role involves providing exceptional support to Enterprise merchants and Agency Partners, developing solutions, and collaborating with Tier 1 representatives. The ideal candidate should have excellent communication skills, time management abilities, and familiarity with BigCommerce API, Stencil Framework, and Developer Documentation. BigCommerce values diversity and inclusion, offering reasonable accommodations for individuals with disabilities.

Support Analyst

Company: Onit

Location: Remote

Posted Jan 29, 2025

Onit is seeking an experienced Support Analyst to provide world-class technical support for their suite of products. The role involves supporting clients via phone, email, and online, developing expert knowledge on Onit's product suite, educating users on product functions, assisting with account software subscriptions, providing feedback on product features, and participating effectively in a multifaceted technology environment. The ideal candidate will have excellent communication skills, be detail-oriented, and have 13 years of related technical support experience, preferably in SaaS software. They should also be able to multitask, prioritize, and have high aptitude and EQ.

Software Senior Engineer - Big Data - Hybrid

Company: Boomi

Location: Remote

Posted Jan 29, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. As a Software Senior Engineer, you will develop sophisticated Big Data systems, work on cutting-edge new product features, and collaborate with various teams. The role requires experience in designing, developing, and maintaining software products that process Big Data, proficiency in Java and Python, and familiarity with cloud platforms like AWS, GCP, or Azure.

SLED Enterprise Account Executive - NYC

Company: Granicus LLC

Location: Remote

Posted Jan 29, 2025

Granicus is a Govtech company that has been recognized for its transformative technology and inclusive approach. They serve over 5500 government agencies and 300 million citizens, providing comprehensive cloud-based solutions for communications, website design, meeting management, records management, and digital services. Their Enterprise Account Executive role involves driving sales generation, fostering market expansion, and crafting compelling value propositions for prospective clients. Granicus values individual initiative, teamwork, and a client-centric problem-solving approach. They offer a competitive benefits package and are committed to building diverse, inclusive teams.

Senior Site Reliability Engineer (SRE) - Poland

Company: Cribl

Location: Remote

Posted Jan 29, 2025

Cribl is a rapidly growing, remote-first company seeking a Senior Site Reliability Engineer in Poland. The role involves unlocking the value of observability data, contributing to the engineering organization, and ensuring high-quality software. The ideal candidate will have extensive experience in enterprise-scale continuous delivery environments, knowledge of cloud platforms, and experience with APM and observability tools. Cribl values diversity and encourages applicants from all backgrounds.

Senior Demand Generation Marketing Manager

Company: brightwheel

Location: Remote

Posted Jan 29, 2025

Brightwheel, a globally trusted technology brand in early education, is seeking a Senior Demand Generation Marketing Manager. The role involves leading acquisition marketing efforts for the education product, developing cross-channel plans, crafting compelling messaging, driving continuous learnings, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree in marketing, 4+ years of demand generation experience, and strong analytical and communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages