Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Technical Lead

Company: PerfectServe

Location: Remote

Posted Jan 27, 2025

PerfectServe is a rapidly growing company offering solutions in clinical communications, scheduling, and patient engagement. They are featured on the Inc 5000 list and have seen an 88% growth rate over the past three years. The Technical Lead role involves providing technical expertise, managing escalated service issues, and collaborating with the Support Center staff. The ideal candidate should have excellent technical skills, experience in healthcare or clinical workflows, and strong communication and customer service abilities.

Senior Project Manager

Company: GuidePoint Security

Location: Remote

Posted Jan 27, 2025

GuidePoint Security is a rapidly growing cybersecurity firm that offers trusted expertise and services to help organizations minimize risk. As a Senior Project Manager, you would manage professional services engagements, ensuring client success and project profitability. The role requires a minimum of 5 years of project management experience, 3 years in a consulting services role, and direct experience managing professional services engagements for external clients. Preferred skills include cybersecurity experience, Agile methodology, and proficiency in Microsoft Office Suite, Jira, OpenAir, and Salesforce. GuidePoint offers competitive benefits, including medical and dental insurance, flexible time off, and a pet benefit option.

UX Designer I

Company: Lucid Software

Location: Remote

Posted Jan 27, 2025

Lucid Software, a leader in visual collaboration, is seeking a UX Designer with 1+ years of professional experience. The role involves designing workflows, interactions, and paradigms to help teams see and build the future. Responsibilities include designing experiences that improve product value, understanding customer problems, and communicating user intents. The ideal candidate should have a sound knowledge of core design methods, ability to design in various contexts, and experience in an AgileScrum environment. A bachelor's degree or equivalent experience in a related field is preferred. Lucid values diversity and inclusivity, and is an equal opportunity employer.

755 - Backend Developer

Company: GoFasti

Location: Remote

Posted Jan 27, 2025

GoFasti, a Talent as a Service company, is seeking an English-fluent Backend Software Engineer with 5+ years of experience in Python and AWS. The role involves designing, developing, and maintaining robust backend systems, collaborating with cross-functional teams, and staying updated with industry trends. The position offers a salary range of USD $3500 - $5000 per month and is for an independent contractor working remotely. The hiring process includes application review, screening interview, profile review, client interview, live coding, and onboarding.

Sr. Software Engineer

Company: SamCart

Location: Remote

Posted Jan 27, 2025

SamCart is an eCommerce software platform designed for creators by creators, aiming to help them build profitable digital businesses. The company values software craftsmanship, empathy, and continuous learning. They are seeking a Senior Software Engineer with full-stack experience, expertise in multiple programming languages, and a commitment to software craftsmanship principles. SamCart offers a supportive work environment with unlimited PTO, health insurance, and a focus on career growth and development.

AEM Technical Architect (on site)

Company: Blue Acorn iCi

Location: Remote

Posted Jan 27, 2025

Blue Acorn iCi, a digital consultancy, is seeking an AEM Technical Architect with Alpine JS experience to work onsite in Bellevue WA, Atlanta GA, or Overland Park KS. The role involves providing senior technical leadership on multiple complex Adobe Experience Manager projects, analyzing technical requirements, defining integration points, and leading technical deep dives. The ideal candidate should have 5+ years of web content management system experience, strong Java/J2EE/JSP experience, and a Bachelor's degree in Computer Science or equivalent. Preferred skills include AEM Developer or Architect certification and additional technical certifications.

Partnerships Ops Analyst

Company: Offchain Labs

Location: Remote

Posted Jan 27, 2025

Offchain Labs is a company committed to leading a movement in blockchain technology, aiming to create a decentralized, secure, and transparent future. They are looking for innovative thinkers and doers to join their team, which is responsible for the flagship product Arbitrum One, a dominant force in Ethereum scaling. The company is expanding its team following successful funding rounds and offers a remote-first global workforce, along with various perks such as a professional reimbursement program, medical benefits, and a wellness stipend. They emphasize their commitment to diversity and equal opportunity.

Graphic Designer

Company: Fingerprint

Location: Remote

Posted Jan 27, 2025

Fingerprint is a globally dispersed 100% remote company with a strong open-source focus, known for its flagship project FingerprintJS. They have raised $77M and are backed by prominent investors. They are seeking a talented and detail-oriented Graphic Designer to join their Marketing team. The role involves creating impactful digital and printed assets, maintaining visual identity, and collaborating with cross-functional teams. The ideal candidate should have 2-4 years of graphic design experience, proficiency in Adobe Creative Suite, and a strong portfolio. Bonus skills include understanding of web design principles and animation experience.

Sales Enablement Specialist

Company: Catapult

Location: Remote

Posted Jan 27, 2025

Catapult Sports, a leading company in sports technology and science since 2006, is seeking a Sales Enablement Specialist. The role involves transitioning the sales methodology to a solution-selling approach, collaborating cross-functionally, leveraging analytics for revenue growth, and designing scalable sales development programs. The company values innovation, collaboration, and continuous growth, offering opportunities to work with successful teams and athletes globally. They encourage diverse talent and have a positive pre-hire check process.

754 -Digital Designer

Company: GoFasti

Location: Remote

Posted Jan 27, 2025

GoFasti, a Talent as a Service company, is seeking an English-fluent Digital Designer with 4+ years of digital design experience. The role involves designing static banner ads for various digital platforms, creating visually compelling designs for promotions, and collaborating with marketing teams. The ideal candidate should have proficiency in Figma and Adobe Creative Suite, strong attention to detail, and excellent communication skills. The salary range is from USD $1000 to $1300 per month, depending on seniority and skillset. The position is for an independent contractor, working remotely, and includes a trial period of 3 months.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role involves developing and implementing FinOps strategies, collaborating with cross-functional teams, creating reporting dashboards, and staying updated on cloud cost management trends. The ideal candidate should have 5+ years of experience in DevOps or cloud infrastructure roles, with at least 2+ years in FinOps, proficiency in Python, AWS, and GCP, and a passion for identifying cost-saving opportunities.

Finance Manager

Company: Fliff

Location: Remote

Posted Jan 27, 2025

Fliff is a social sports gaming company that offers free-to-play games for sports fans, with a focus on leaderboard positioning, badges, and status building. They are seeking an experienced finance manager to support financial management, including budgeting, forecasting, and financial reporting. The ideal candidate should have a degree in finance, accounting, economics, or a related field, and be familiar with financial reporting standards like GAAP or IFRS. Key responsibilities include delivering accurate financial reports, analyzing financial data, processing payroll, and overseeing AP and AR functions. Benefits include competitive compensation, unlimited flexible paid time off, health benefits, 401k, work-from-home stipend, and a fully remote work environment. Fliff is an equal opportunity employer committed to diversity and inclusivity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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