Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Staff Customer Success Manager

Company: Runway

Location: Remote

Posted Jan 27, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible and empowering for creatives. They are looking for a Staff Customer Success expert to join their team, responsible for managing customer relationships, ensuring optimal customer experience, and driving revenue expansion. The role involves serving as the primary point of contact for enterprise customers, managing onboarding, collaborating on post-sales engagement strategies, and developing key initiatives. The ideal candidate should have a proven track record in customer success or account management, strong project management skills, excellent communication abilities, and a data-driven approach to problem-solving. Runway is committed to diversity, equal opportunity, and pay equity.

Cloud Solutions Sales Consultant II (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 27, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Cloud Solutions Sales Consultant II. The role involves driving cloud sales, achieving sales targets, developing relationships with clients, collaborating on sales strategies, leading presentations, and prospecting. The ideal candidate should have a Bachelor's degree, 6+ years of relevant experience, and expertise in cloud technologies. Preferred qualifications include MSP sales background and Salesforce proficiency. The position offers a competitive salary, incentive commission, and comprehensive benefits. Cox Communications, the company behind RapidScale, is a large private telecom company known for its award-winning culture and benefits.

Account Executive

Company: Cority

Location: Remote

Posted Jan 27, 2025

Cority is a global enterprise EHS software provider with over 35 years of experience, offering innovative technology to enhance operational and sustainable performance. The company is known for its high client satisfaction, strong employee culture, and numerous awards. Cority provides competitive benefits, a values-driven culture, and opportunities for employee development and career growth. The Account Executive role involves managing the sales process, developing client relationships, and meeting revenue objectives. Qualifications include 5+ years of enterprise solution sales experience, advanced computer skills, and strong communication abilities.

Enterprise Account Executive (Southeast)

Company: SAFE Security

Location: Remote

Posted Jan 27, 2025

The company aims to be a leader in digital safety and change, fostering a transparent, autonomous, and accountable culture. They offer an unlimited vacation policy and are seeking a seasoned sales professional with 8+ years of experience in selling complex SaaS products to C-level executives. The ideal candidate should have a proven track record in hunting and growing accounts, leading sales efforts, and achieving sales targets. They must possess excellent analytical skills, the ability to manage complexity, and a knack for concept selling. The role involves incubating and growing sales for a new cybersecurity platform, nurturing relationships with CXOs, and leveraging partnerships with channels and system integrators. The company values innovation, ambiguity management, and the ability to challenge the status quo.

Research Analyst - Reports Team

Company: The Block

Location: Remote

Posted Jan 27, 2025

The Block, a leading research analysis and news brand in the digital asset space, is seeking a passionate research analyst to join their 25-person team. The role involves producing unique insights about the digital assets industry, working with the existing research reports team, and leveraging a strong industry network. The Block offers competitive compensation, opportunities for advancement, and a remote-first environment. The ideal candidate will have a Bachelor's degree, at least 2 years of experience in digital assets, traditional finance, or data analytics, and excellent communication skills.

Senior Partner Manager, North America

Company: AppZen

Location: Remote

Posted Jan 27, 2025

AppZen, a leader in autonomous spend management software, is seeking a Partner Manager for North America. The role involves crafting and executing partnership strategies, identifying and recruiting potential partners, and driving revenue growth. The ideal candidate should have a proven track record in partner management, excellent communication skills, and deep understanding of the enterprise SaaS market. Key responsibilities include partner management, partner enablement and support, and cross-functional collaboration. Qualifications include a Bachelor's degree, 3-5 years of experience in partner management, business development, or channel sales, and strong domain expertise in finance, AP automation, or SaaS applications.

Ellucian Colleague Consultant

Company: Strata Information Group (SIG)

Location: Remote

Posted Jan 27, 2025

SIG is a reputable company with over 35 years of experience, serving more than 900 colleges and universities worldwide. They offer comprehensive strategy implementation and managed support. SIG prioritizes client satisfaction, integrity, and expertise in higher education. They are currently seeking experienced Ellucian Colleague consultants for remote opportunities, requiring travel. The role involves providing expertise in Ellucian Colleague, collaborating with cross-functional teams, and conducting system assessments. The salary range is $90,000 - $125,000, with additional benefits including health, vision, dental, and life insurance, short and long-term disability, paid parental leave, and a 401K with a 5% employer contribution.

Enterprise Account Executive (East)

Company: SAFE Security

Location: Remote

Posted Jan 27, 2025

The company aims to be a leader in digital safety and change, fostering a transparent, autonomous, and accountable culture. They offer an unlimited vacation policy and emphasize their commitment to empowering individuals and teams. The job posting seeks an experienced sales professional with at least 8 years of selling complex SaaS products to C-level executives. The ideal candidate should have a proven track record in hunting and growing accounts, leading sales efforts, and achieving sales targets. They must be comfortable with ambiguity and able to learn about cyber risk management. The company values innovation and offers opportunities for growth and learning.

Hubspot Full Stack Developer

Company: Aptitude 8

Location: Remote

Posted Jan 27, 2025

A rapidly growing professional services firm is seeking a front-end developer with experience in HTML, CSS, JavaScript, NodeJS, and React. The role involves working with HubSpot CMS Hub, building websites, and creating delightful user experiences. The developer will be embedded in consulting teams, occasionally client-facing, and responsible for developing clean, scalable solutions. Familiarity with serverless architecture and CRM platforms is beneficial. The role offers opportunities to work on cutting-edge projects with renowned companies and drive value across Marketing, Sales, and Customer Success.

QA Engineer II

Company: Avetta

Location: Remote

Posted Jan 27, 2025

Avetta is seeking a Quality Assurance Engineer with 5+ years of experience in manual and automated testing. The role involves developing and executing testing plans, collaborating in Agile teams, driving product quality, conducting various testing types, building domain expertise, peer collaboration, leading QA innovation, and staying goal-oriented. The ideal candidate should have analytical skills, tool proficiency, Agile expertise, issue tracking experience, and a Bachelor's degree in Computer Science or a related field. Avetta offers a flexible remote work environment, professional growth opportunities, and a culture that values collaboration, innovation, and work-life balance.

Strategy & Operations, Business Development Associate (GTM for AI Voice API)

Company: Speechify

Location: Remote

Posted Jan 27, 2025

Speechify is a leading AI voice company with over 30 million users and a 5-star rating. They have innovated in AI across various aspects of their voice model, including latency, language selection, emotional control, voice quality, and voice cloning. They offer an AI voice API for third-party developers and have built two new businesses: an AI voice studio and a dubbing SaaS offering. Speechify is looking for a business development professional to help build their GTM motion for the AI voice API, targeting various industries such as healthcare, automotive, IoT, education, and customer support. The ideal candidate should have prior consulting, banking, or sales experience, a strong interest in AI technology, and an entrepreneurial mindset.

Director of Product Go to Market

Company: AutoStore

Location: Remote

Posted Jan 27, 2025

AutoStore is seeking a strategic, customer-centric Director of Product Management Go to Market. The role involves developing and executing a comprehensive GTM strategy, leading market research, and collaborating with cross-functional teams. Key responsibilities include market intelligence, positioning, GTM strategy development, customer insights, messaging, sales enablement, performance metrics, events representation, and cross-functional collaboration. The ideal candidate should have a Bachelor's degree in Marketing, Business, or a related field, an MBA is preferred. They should have 7+ years of experience in product marketing or product management in a tech-focused B2B environment, a proven track record of launching and marketing products with measurable business impact, advanced analytical skills, excellent communication skills, and a strategic, customer-focused mindset. AutoStore offers a flexible remote working policy, a family-first culture, and a creative, safe workplace in a rapidly growing company.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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