Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Product Manager - AI

Company: Daxko

Location: Remote

Posted Nov 10, 2025

Daxko is a company that powers wellness and helps health and wellness facilities operate efficiently and engage members. They are seeking a Senior Product Manager for AI to lead the development of AI capabilities for YMCAs, JCCs, fitness centers, and studios. The role involves defining the vision, strategy, and roadmap for the AI platform, partnering with engineering teams, identifying high-value AI use cases, and measuring adoption and performance.

Vice President of Product Management

Company: Modern Health

Location: Remote

Posted Nov 10, 2025

The role is a high-visibility position in a fast-growing company, working closely with the leadership team to build strategic product lines. It requires strong leadership, communication, and stakeholder management skills to drive measurable outcomes and inspire high-performing teams.

Senior Data Scientist

Company: Mozilla

Location: Remote

Posted Nov 10, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make groundbreaking products like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is committed to making the internet better for people and is wholly owned by the nonprofit Mozilla Foundation.

Enterprise Customer Success Manager

Company: Canonical

Location: Remote

Posted Nov 10, 2025

Canonical is a leading provider of open source software and operating systems. The company is hiring an Enterprise Customer Success Manager to reduce risk, facilitate adoption, and support expansion within existing accounts. The role involves onboarding new customers, managing a portfolio of customers, and collaborating with various teams to deliver engagement plans.

Senior Business Solutions Engineer - BizTech

Company: Airbnb

Location: Remote

Posted Nov 10, 2025

The Business Technology team at Airbnb manages a complex ecosystem of products and applications, driving key outcomes for stakeholders. The team ensures accurate tax collection, manages cash reconciliation, provides insurance protection, and develops enterprise applications. They seek a highly experienced professional with expertise in Oracle, tax systems, integrations, and software development.

Global Head of Cloud Alliances

Company: Canonical

Location: Remote

Posted Nov 10, 2025

Canonical promotes itself as a leading open-source provider with global enterprise presence, highlighting opportunities for cloud alliances and a distributed work culture. The job description emphasizes innovation, partnership growth, and a collaborative environment with competitive benefits.

Customer Success Associate

Company: Ekwa Marketing Inc.

Location: Remote

Posted Nov 09, 2025

Bizycorp Pvt Ltd offers a work-from-home position for a Customer Success Associate. The company values employee work-life balance and provides a flexible schedule. The role involves supporting the Customer Success Manager, coordinating follow-up tasks, maintaining client relationships, and creating content. The company offers benefits such as paid leave, professional training, and exposure to international clients.

Senior Data Developer

Company: Vidyard

Location: Remote

Posted Nov 10, 2025

Vidyard is seeking a Senior Data Developer to join their Data Platform team. The role involves advancing the company's data system, enhancing data pipelines, and optimizing tools. The candidate will work with technologies like Druid, Redshift, DBT, Cube, and Metabase, focusing on data collection, modeling, and activation. The position offers the opportunity to impact product features such as Analytics, Notifications, Data Privacy Compliance, and Integrations. The role is remote and open to candidates located in Canada.

Software Engineer - Commerce Platform

Company: Twilio

Location: Remote

Posted Nov 10, 2025

This job posting highlights a Software Engineer role at Twilio's Commerce Platform Team, focusing on building scalable systems and transitioning to a next-generation architecture. Responsibilities include designing services, troubleshooting, and collaborating with teams. Qualifications emphasize experience with AWS, Java, and cloud technologies. The role offers remote work from Ireland with competitive benefits.

Practice Manager - Professional Services

Company: ExtraHop

Location: Remote

Posted Nov 10, 2025

The Practice Manager role emphasizes customer success and team leadership, with responsibilities including collaboration with sales, project management, and team development. Qualifications require IT experience, leadership skills, and expertise in networking protocols.

Senior AI/ML Data Engineer

Company: Hostaway

Location: Remote

Posted Nov 10, 2025

Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a Senior Data Engineer to build and maintain data pipelines, develop embeddings and RAG systems, and collaborate with product and platform teams. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.

General Liability Claims Adjuster

Company: Reserv

Location: Remote

Posted Nov 10, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They aim to bring efficiency and simplicity to claims for TPAs, insurance technology providers, and adjusters. Reserv is venture-backed and seeks highly motivated individuals to join their team in building a leading TPA and tackling longstanding challenges in the claims role.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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