Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Clinical Research Associate - Oncology/Respiratory

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Senior Clinical Research Associate to join their team on a permanent basis. The role involves managing 23 trials, conducting site management, and working with a diverse client base. Applicants must have experience in oncology or respiratory clinical trials. The position offers a fulfilling career, excellent work-life balance, and the opportunity to make a difference in people's lives. Key responsibilities include monitoring clinical projects, training site staff, and ensuring reliable clinical data. The ideal candidate should have a university degree in a scientific, medical, or paramedical discipline, proven CRA experience, and strong knowledge of clinical trial operations and regulatory requirements. Fluency in English and local languages, proficiency in Microsoft Office, and willingness to travel are also required.

Senior Product Marketing Manager - IT Solutions

Company: Dropbox

Location: USA

Posted Jan 31, 2025

The job description is for a Solutions Marketing Manager targeting the IT persona. The role involves understanding IT decision-makers' challenges and goals, crafting solutions-based messaging, and empowering sales teams with tools and insights. The ideal candidate should have 5+ years of experience in product marketing, IT buyer persona expertise, proven GTM strategy development, strong communication and collaboration skills, and experience in creating sales enablement materials. Familiarity with AI-driven solutions or SaaS tools targeting IT professionals is preferred.

Senior Business Systems Analyst, Legal Operations

Company: HubSpot

Location: USA

Posted Jan 31, 2025

HubSpot's Legal and Compliance team is seeking a Senior Business Systems Analyst to drive operational excellence and technology roadmap for scaling pain points. The role involves implementing core technologies, improving processes, leveraging data for decision-making, and collaborating with various teams. The ideal candidate should have expertise in CLM systems, document operations, and enterprise service management tools, with a strong understanding of SQL and data. They should thrive in a fast-paced setting, have excellent communication skills, and be passionate about collaboration and effective communication. The cash compensation range is $115,400 - $184,600 annually.

Senior Software Engineer, Integrated Knowledge Management

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Senior Software Engineer for the Integrated Knowledge Management team. The role involves developing solutions to scale and optimize content and knowledge indexing, retrieval, and ranking across all of Airbnb. The engineer will collaborate with various teams to design and build end-to-end product solutions to improve Airbnb's customer service experience. The ideal candidate should have 5+ years of industry engineering experience, a degree in CS or a related field, and expertise in leveraging OpenSearch, Elasticsearch, or similar technologies for content indexing, retrieval, and ranking applications. Proficiency in backend JVM languages and experience in building high-performance, scalable, and fault-tolerant backend systems are required. Bonus points for understanding of ML search and retrieval models and industry experience in building end-to-end Machine Learning products.

Google Cloud Security Architect

Company: GuidePoint Security

Location: USA

Posted Jan 31, 2025

The Google Cloud Security Architect is responsible for designing, implementing, and securing customers' Google Cloud and Google Cloud SecOps infrastructure. This role involves developing cloud strategies, architecting cloud solutions, and ensuring the security, scalability, and reliability of a Google Cloud and Google Cloud SecOps environment. The individual will operate primarily in a remote customer-facing role, integrating cloud technologies into existing or new environments while providing expertise in cloud computing to drive business efficiency and innovation. Responsibilities include evaluating existing cloud infrastructure, recommending improvements, and implementing Google Cloud and Google Cloud SecOps best practices. The candidate will work with infrastructure team members to provide secure configurations within the Google Cloud and Google Cloud SecOps infrastructure.

Senior Project Manager

Company: Litify

Location: USA

Posted Jan 31, 2025

Litify, a leading legal technology company, is seeking a Senior Project Manager to join their Professional Services team. The role involves leading a team responsible for implementing and configuring the Litify platform on Salesforce, ensuring successful project delivery, and mentoring team members. The ideal candidate should have 5+ years of project management experience, strong analytical skills, and a deep understanding of Salesforce technology. Litify is recognized as one of the fastest-growing private companies in America and offers competitive compensation.

Operations & Creator Success Coordinator

Company: Kickstarter PBC

Location: USA

Posted Jan 31, 2025

Kickstarter is looking for an Operations and Creator Success Coordinator to join their Performance team. The role involves managing creative development processes, overseeing asset briefing and approval workflows, and providing high-touch creator support. The ideal candidate should have 12 years of professional experience, excellent communication skills, and a keen eye for detail. They should also be able to empathize with creators and consider the broader impacts of their work. The role involves working collaboratively, participating in team discussions, and continuously optimizing operational processes.

Product Designer

Company: StackAdapt

Location: USA

Posted Jan 31, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Product Designer to create user-friendly products, conduct user research, and collaborate with cross-functional teams. The company is known for its industry-leading user experience, simplicity, and ease of use. StackAdapt is a remote-first company offering competitive benefits, including RRSP401k matching, comprehensive mental health care, and a robust training program. The company values diversity and inclusivity, fostering a supportive and collaborative culture.

AI Web Search Evaluator - English (United States)

Company: Welo Data

Location: USA

Posted Jan 31, 2025

This job posting is for a remote, part-time position as a Search Quality Rater. The role involves evaluating and rating the effectiveness of search engine results, providing insights on relevance and quality, and offering feedback to improve algorithm performance. The ideal candidate should be familiar with online search engines, enjoy researching topics online, and have a strong understanding of pop culture in the US. The position offers a competitive pay rate of $1450 per hour, flexible hours, and potential for extension. Benefits include medical, dental, vision insurance, HSA, life insurance, accident critical illness hospital indemnity insurance, and a 401k retirement plan. The role is currently hiring in several US states and requires fluency in English, a reliable computer system, and internet connection. The official title of the position is Search Quality Rater.

HR Associate with Portuguese and English

Company: Conduent Business Services Romania S.r.l.

Location: USA

Posted Jan 31, 2025

The text highlights Conduent's commitment to delivering mission-critical services and solutions for Fortune 100 companies and governments, emphasizing the company culture that values individuality and offers opportunities for personal growth and making a difference.

Product Manager IV

Company: Kueski

Location: USA

Posted Jan 31, 2025

Kueski is a leading buy now pay later and online consumer credit platform in Latin America, recognized for its innovative financial services. The company was the first to introduce BNPL on Amazon Mexico and was named the top BNPL platform by Fintech Breakthrough in 2023. Kueski also ranks as one of Mexico's most ethical companies and one of the Best Companies for Female Talent. The company culture is geared towards innovation, collaboration, and impact, fostering a strong diverse and inclusive environment. The role of a Product Manager IV at Kueski involves overseeing the entire product lifecycle, from conceptualization to launch, and requires a blend of technical knowledge, business acumen, and leadership skills. Key responsibilities include market analysis, product vision and strategy, roadmap planning, feature definition, cross-functional leadership, project management, performance monitoring, customer engagement, stakeholder communication, and team development.

Strategic Account Executive, Federal Health

Company: Databricks

Location: USA

Posted Jan 31, 2025

The job posting is for a Strategic Enterprise Account Executive Federal Health role at Databricks. The successful candidate will be responsible for driving sales of Databricks within the Federal Civilian segment, managing complex sales cycles, closing net new accounts, and expanding existing ones. They will also be expected to exceed activity pipeline and revenue targets, promote Databricks' enterprise cloud data platform, and ensure 100% customer satisfaction. The ideal candidate should have 7+ years of field sales experience within the Federal Healthcare space, a background in big data, cloud, or SaaS sales, and a track record of delivering business value to customers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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