Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Social Work Care Coordinator

Company: VNS Health

Location: USA

Posted Jan 27, 2025

VNS Health is a large nonprofit home and community-based health care organization, providing comprehensive care management services across acute, home, and long-term care settings. They offer a range of benefits including referral bonuses, generous paid time off, health insurance, retirement savings, and professional growth opportunities. The role involves assessing and planning care for members, collaborating with interdisciplinary teams, and ensuring cost-effective outcomes. Qualifications include a Masters Degree in Social Work, case management certification, and minimum three years of social work experience.

DoD IT Business Development

Company: Red Cell Partners

Location: USA

Posted Jan 27, 2025

DEFCON AI is a company specializing in AI-driven technology solutions for logistics and mobility decision-making. The Business Development Manager role involves creating a sustainable Department of Defense business pipeline, executing strategies, and researching competitors. The ideal candidate should be a self-starter with enterprise-level organization skills, leveraging joint military experience. Responsibilities include daily review of DoD business development websites, weekly updates, monthly pipeline reviews, and leading partner strategies. Minimum requirements include 8 years of DoD experience, an MBA, solution-driven technical acumen, and active SECRET clearance. Benefits include comprehensive health care, paid parental leave, unlimited PTO, a remote work environment, professional development opportunities, and occasional travel. The salary range is $125,000-$160,000.

Concept/Campaign Designer

Company: Somnio

Location: USA

Posted Jan 27, 2025

Somnio is hiring a freelance ConceptCampaign Designer. The role requires a visionary designer with strong conceptual thinking and creative strategies. Key responsibilities include collaborating with creative teams, leading visual concept creation, ensuring brand alignment, and presenting ideas to clients. Requirements include proven experience in campaign development, proficiency in Adobe Creative Suite, excellent communication skills, and the ability to work in a fast-paced environment. Preferred skills include agency experience, high-profile brand work, and knowledge of HTML CSS.

Principal Data Engineer / Architect

Company: Scribd

Location: USA

Posted Jan 27, 2025

Scribd is seeking a data engineering expert with 7+ years of experience in data architecture, modeling, and management. The role involves leading the design and development of a robust data architecture, guiding data strategy, and establishing standards for data modeling, integration, processing, and delivery. The ideal candidate will have expertise in Scala or Python, Spark, and SQL, and experience with data lake technologies, streaming platforms, and AWS data platform services. The position offers a competitive salary range and comprehensive benefits package, including healthcare insurance, parental leave, 401k matching, tuition reimbursement, and wellness stipends. Scribd values diversity and inclusion, and the role is open to remote employees in select US and Canadian locations.

IAM Architect - AM/CIAM

Company: GuidePoint Security

Location: USA

Posted Jan 27, 2025

GuidePoint Security is hiring an IAM Architect for a full-time position. The role involves providing advanced architecture and engineering support for identity access management, including workforce and customer identity solutions. The candidate must have a BS degree in computer science or equivalent, 4 years of identity technology administration experience, and advanced knowledge of various identity technologies and concepts. The role also involves planning and executing identity management roadmaps, creating documentation, and enhancing security team accomplishments.

Coding Expertise for AI Training

Company: Outlier AI

Location: USA

Posted Jan 27, 2025

Outlier is seeking skilled software engineers for a remote, flexible freelance opportunity to train AI models. The role involves crafting and answering questions related to computer science, evaluating and ranking code generated by AI models, and proficiency in languages like Java, Python, JavaScript, TypeScript, C++, Swift, and Verilog. The pay rate ranges from USD $25 to $50 per hour, depending on expertise, skills assessment, location, project need, and other factors. This is a 1099 contract opportunity on the Outlierai platform, not offering internships, sponsorship, or employment.

Account Coordinator - Enterprise

Company: Unified

Location: USA

Posted Jan 27, 2025

Unified is a leading provider of advertising services with a best-in-class team of digital experts. They offer operational excellence and holistic insights across major social platforms, leveraging proprietary technology for real-time strategic views of digital investments. Unified is seeking a highly motivated Digital Advertising Coordinator to support campaign execution and client relations. The role involves assisting in campaign strategy, ad targeting, reporting, and client interactions. Candidates should excel in relationship building, project management, and analytical skills, with a focus on ROI and staying updated on digital advertising trends.

Motion Graphics | Video Editor

Company: Somnio

Location: USA

Posted Jan 27, 2025

Somnio is seeking a Freelance Motion Graphics Video Editor to collaborate with their creative department. The role involves designing and animating engaging motion graphics, editing video content, and ensuring deliverables align with brand guidelines. The ideal candidate should have proven experience in motion graphics design and video editing, proficiency in Adobe After Effects and Premiere Pro, strong creative vision, excellent communication skills, and a standout portfolio. The company offers flexibility, collaboration with a passionate team, and the opportunity to work on high-impact projects.

Senior Clinical Analyst

Company: Ro

Location: USA

Posted Jan 27, 2025

Ro is a patient-centric healthcare company that offers nationwide telehealth, labs, and pharmacy services. It has been recognized as a Fortune Best Workplace and is building a healthcare system that puts patients in control, providing reactive and proactive care, transparent pricing, and convenience. The company is seeking a Senior Clinical Analyst with expertise in biostatistics, statistical modeling, and big data to query electronic health record databases and apply advanced statistical methods for causal inference. The role involves creating statistical analysis plans, conducting power analyses, and collaborating with cross-functional teams. Ro offers comprehensive benefits, including health insurance, 401k, flexible PTO, and wellbeing reimbursements.

QA Automation Engineer - Forms

Company: Formstack

Location: USA

Posted Jan 27, 2025

Formstack, a remote-first company, is seeking a QA Automation Engineer to join their Forms team. The role involves collaborating with Development and Product teams to ensure high-quality releases, building and improving testing infrastructure, and creating integration tests. The ideal candidate should have 3+ years of experience in test automation, proficiency in Cypress, and experience working remotely. Formstack offers competitive benefits, including health plans, flexible PTO, and opportunities for professional growth.

Community Impact Coordinator

Company: PosiGen

Location: USA

Posted Jan 27, 2025

The Community Impact Coordinator will play a crucial role in PosiGen's efforts to strengthen community connections, support local campaigns, and drive lead generation through strategic events and partnerships. This dynamic role involves coordinating in-person and virtual events, supporting customer communications, managing creative materials, and assisting public policy advocacy initiatives. The coordinator will serve as the central event coordinator, collaborating with Sales and Community Impact Managers to plan and execute community events across markets. They will also support the onboarding and organization of affinity partners, facilitate direct outreach to partners, advocates, and customers, and assist in developing and managing communications. The role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple events and activities simultaneously. A bachelor's degree is preferred, and two years of experience in a community-based nonprofit marketing, outreach, or event planning role is highly preferred.

Director, Product and Privacy

Company: Apollo.io

Location: USA

Posted Jan 27, 2025

The role of Director of Product and Privacy at Apollo involves serving as a key leadership figure in the Legal team and broader Apollo leadership. The individual will operationalize key processes, build scalable solutions for Legal initiatives, and focus on scaling product counseling processes alongside product and engineering teams. They will be the resident expert for all things privacy and privacy compliance, managing a team of privacy and product counsel, and advising various teams on strategic objectives while complying with laws and regulations. The role is 100% remote with potential for optional travel, and the individual will report to the GC. Key responsibilities include managing a privacy compliance program, building the product and privacy counseling function, and serving as a team leader in incident response and vendor risk management.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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