Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 28, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Project Management Leader Consultant

Company: ClinChoice

Location: USA

Posted Jan 28, 2025

ClinChoice, a global full-service CRO, is seeking a Project Management Leader Consultant to join one of its clients. The role involves working closely with the client's established products compound development teams, driving portfolio strategy, and ensuring program excellence. The successful candidate will provide global cross-functional operational leadership, optimize plans, and manage risks. A BS degree in life sciences, engineering, or business management is required, along with five years of experience in a similar role. ClinChoice values diversity and inclusivity, with a focus on employee development and high-quality delivery.

Software Consulting Specialist - BMS

Company: ‎ConnectWise

Location: USA

Posted Jan 28, 2025

The Software Consulting Specialist is a crucial role responsible for evaluating client needs in ConnectWise software. This position works closely with cross-functional teams to ensure clients receive necessary support as they integrate with ConnectWise products. Key responsibilities include providing detailed support, researching and documenting findings, influencing team members, coordinating project implementation, training clients, managing workflows, monitoring project plans, communicating project status, maintaining performance metrics, coaching colleagues, and engaging in ongoing product training. The role requires independence, practical knowledge, adaptability, strong communication skills, project management abilities, and the capacity to convey complex information. A Bachelor's degree or equivalent experience, along with 2+ years of related experience, is required. Preferred qualifications include an MBA, industry experience, and ConnectWise product knowledge. The role can be remote or hybrid, with occasional travel.

Sr Marketing Project Manager

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a B2B marketing role in a SaaS company, preferably with Fintech experience. The role involves developing value propositions, creating go-to-market plans, collaborating with product teams, and ensuring marketing assets are up-to-date. The ideal candidate should have a Bachelor's degree, at least 4 years of B2B marketing experience, strong analytical skills, excellent communication skills, and an entrepreneurial spirit. The annual salary range is $113,600 - $142,000 plus variable compensation.

Experienced True Crime Scriptwriter Needed for Media Company

Company: EWU Media LLC

Location: USA

Posted Jan 28, 2025

This is a full-time, paid remote position for talented writers with a passion for true crime storytelling. The role requires a commitment of 40 hours per week, with the option to take on additional hours. Applicants must have strong creative writing skills, impeccable grammar, and attention to detail. Prior experience in writing journalism or storytelling is required. The pay rate will depend on qualifications and experience. Applications will remain on file for ongoing recruitment.

Senior FinOps Engineer

Company: Upwork

Location: USA

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role requires 5+ years of experience in DevOps or cloud infrastructure, with at least 2+ years in FinOps and a proven track record of cost optimization. The candidate should have technical expertise in Python, AWS, and GCP, along with a deep understanding of cloud ecosystems. They should be passionate about identifying cost-saving opportunities, have strong analytical skills, and be able to collaborate effectively with cross-functional teams. Upwork is committed to diversity and inclusion, offering exceptional benefits to its employees.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Mid-Market Account Executive, Coursera for Campus

Company: Coursera

Location: USA

Posted Jan 28, 2025

The Enterprise Solutions team, operating globally, offers opportunities for a seasoned sales professional to source and close new business with educational institutions. The role involves consulting with prospective customers, hitting revenue growth goals, and sharing learnings across the organization. Basic qualifications include 3+ years of experience in new business sales at a SaaS or education service provider, strong communication and relationship building skills, and effective presentation, organization, and time management skills. Preferred qualifications include experience selling to educational institutions, designing for-credit curriculum, and training programs focused on cutting-edge technology. The role requires 50% travel and offers a base pay range between $78,800 and $97,750, with potential for bonus, equity, and benefits.

Technical Account Manager - Bank Partnerships, Global Partner Engineering & Operations (PE&O)

Company: Stripe

Location: USA

Posted Jan 28, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Technical Account Manager for its Global Partner Engineering and Operations team. The role involves building and maintaining relationships with financial partners, facilitating technical integrations, tracking performance, collaborating cross-functionally, managing incidents, improving operational efficiencies, providing training and support, and gathering partner feedback. The ideal candidate should have a bachelor's degree, 5+ years of experience in account management or technical project management, strong analytical skills, excellent communication abilities, and a willingness to travel. Preferred qualifications include experience in banking, ecommerce, or payments, proficiency in SQL and XML, and experience in a SaaS or cloud-based environment.

Senior Machine Learning Engineer - Strategic Intelligence Group

Company: Dropbox

Location: USA

Posted Jan 28, 2025

The Senior Machine Learning Engineer will play a crucial role in enhancing security and preventing abuse by leveraging advanced machine learning techniques. Responsibilities include designing, implementing, and maintaining ML models for threat detection, anomaly detection, behavior analysis, and predictive modeling. The ideal candidate should have a strong background in machine learning, data science, and software engineering, with a passion for security and product trust. They should be proficient in Python, Scala, or Java, and have experience with graph-based ML models, clustering techniques, and graph neural networks. The role involves collaborating with various teams to integrate ML models into existing workflows and platforms.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Enterprise Account Executive

Company: Lumos

Location: USA

Posted Jan 28, 2025

Lumos is seeking a seasoned B2B SaaS sales professional with 8+ years of experience, particularly in selling to large enterprises. The ideal candidate should have a deep understanding of the MEDDPICC sales methodology and experience working with IT Security GRC or similar technical buyers. They must be able to manage the full sales cycle, generate pipelines, and excel in value-based demos. Strong communication skills, adaptability, and empathy are essential. The role offers a competitive OTE of $260,000 - $325,000, with a 50/50 split between base pay and variable earnings. Lumos values not just resume credentials, but also alignment with their company values and characteristics.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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