Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff ML Engineer

Company: Xero

Location: USA

Posted Jan 27, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to positively impact small businesses, their advisors, and communities worldwide. The AI team at Xero focuses on developing systems for next-generation, insightful products. The ML Engineers in this team design and build infrastructure for AI products, collaborating with Applied Scientists to ensure safe model transitions from research to production. The role involves leading AI research and production infrastructure, managing technical debt and costs, solving complex problems, sharing knowledge, improving data quality, and enhancing Xero's market profile through public content and events.

Strategy and Operations Manager

Company: Cribl

Location: USA

Posted Jan 27, 2025

Cribl is a rapidly growing, remote-first company that values collaboration, curiosity, and a good sense of humor. They are seeking a strategic Business Operations professional with 10+ years of experience in corporate strategy or business operations at top firms or tech companies. The role involves leading transformative initiatives, partnering with cross-functional teams, and driving strategic growth. The ideal candidate will have strong analytical skills, excellent communication abilities, and the capacity to work independently and drive cross-functional initiatives. Cribl offers a competitive salary, generous benefits, and a culture that values diversity and innovation.

Website Developer & Editor

Company: Future of Life Organizations

Location: USA

Posted Jan 27, 2025

The Future of Life Institute (FLI) is hiring a part-time Website Developer and Editor to maintain and develop their websites. The role involves working with a leading nonprofit on AI, using Wordpress, Oxygen Builder, Metabox, WS Form, and Wordfence. Familiarity with TailwindCSS, HTML, CSS, JavaScript, PHP, and web design skills are required. The position is fully remote, with an average of 20-30 hours per month, and compensation varies based on experience and geography. FLI aims to steer transformative technology towards benefitting life and away from extreme large-scale risks.

Clinical Network Development Specialist III (Travel + Incentives)

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 26, 2025

American Specialty Health is hiring a Clinical Network Development Specialist III for their Practitioner ContractingCommunications team. The role involves recruiting various clinical practitioners, maintaining productivity in a fast-paced environment, and meeting deadlines. Responsibilities include interfaces with practitioners, generates effective electronic correspondence, identifies outreach opportunities, and travels as required. Qualifications include an associate degree or equivalent, minimum four years of sales-related duties or healthcare provider contracting experience, proficiency in MS Word, Excel, and Outlook, and a valid residential state driver's license. The position offers a salary range of $45,000 to $60,000 annually and is a remote work opportunity with company-provided technology and equipment.

Principal Product Marketing Manager - Growth

Company: Apollo

Location: USA

Posted Jan 26, 2025

Apollo GraphQL is seeking a Principal Product Marketing Manager with 5+ years of experience in PLG strategies and high-velocity sales. The role involves leading the growth marketing team, creating compelling content, and collaborating with cross-functional teams. The ideal candidate should have a strong technical understanding of distributed architectures, microservices, and APIs, and be passionate about developers and enterprise SaaS platforms. The position is remote and offers competitive compensation, benefits, and equity.

Senior Clinical Project Manager

Company: ClinChoice

Location: USA

Posted Jan 27, 2025

ClinChoice, a global full-service CRO, is seeking a Senior Clinical Project Manager for their US team. The role involves leading cross-functional teams, managing complex projects, and ensuring quality services. Previous experience in oncology and respiratory trials is required. The position offers a quality-focused, collaborative culture with a strong emphasis on professional development and work-life balance. The company is dedicated to improving people's lives through clinical development and functional solutions for various industries.

Senior Software Engineer Full Stack (Product Platform)

Company: Vanta

Location: USA

Posted Jan 27, 2025

Vanta is a company focused on securing the internet and protecting consumer data. They empower companies to practice better security and prove it with ease. Vanta's product monitors the security posture for thousands of companies, pulling tens of millions of API calls of data per day. As a Senior Software Engineer at Vanta, you'll be responsible for setting technical direction, driving complex projects, and mentoring the engineering team. Vanta offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Solutions Engineer (Pre-Sales)

Company: SpryPoint

Location: USA

Posted Jan 27, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking a Solutions Engineer. The role involves understanding SpryPoint's suite of SaaS solutions, collaborating with sales teams, designing tailored solutions, and building strong customer relationships. The company offers a competitive compensation package, remote work, professional development, and a supportive work environment.

Senior Developer - Integrations Team (C#/.NET)

Company: Deel

Location: USA

Posted Jan 27, 2025

Deel, a global company dedicated to helping businesses hire talent worldwide, is expanding its team. With a successful Series D in 2021 and a recent $50M raise in 2023, doubling its valuation to $12B, Deel is looking for skilled Software Engineers. The company offers a comprehensive total rewards program and values diversity. The ideal candidate should have expertise in C#, .NET Core, SOLID Principles, MSSQL, Azure DevOps, and RESTful APIs. Experience with Angular, JavaScript/TypeScript, memory caching tools, Microservices, and End-to-End Integration is a plus. Deel promotes a collaborative remote-first work culture and encourages applicants from all backgrounds.

Software Engineer Smart Trailer & Connected Equipment

Company: Samsara

Location: USA

Posted Jan 27, 2025

Samsara is seeking a remote full stack engineer for the Smart Trailer and Connected Equipment team. The role involves delivering end-to-end solutions for tracking equipment utilization, loads, temperature, and asset tracking. The ideal candidate should have a customer-focused mindset, strong programming skills, and experience building and shipping products. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

IAM/IGA Technical Account Manager

Company: Saviynt

Location: USA

Posted Jan 26, 2025

Saviynt is a comprehensive identity authority platform that provides unparalleled visibility, control, and intelligence to combat cyber threats while enabling users with right-time, right-level access. The company's Technical Account Managers (TAMs) are seasoned professionals responsible for resolving complex problems, providing excellent technical and customer service, and driving customer success. The role involves communicating with customers, reviewing technical requirements, assisting in PreSales activities, demonstrating products, and managing ongoing customer relationships. The ideal candidate should have a minimum of 8 years of experience in Identity Governance and Administration or Identity and Access Management, with a strong track record of delivering successful solution outcomes for clients in Identity transformation programs.

Staff Product Designer Design Systems

Company: Discord

Location: USA

Posted Jan 27, 2025

Discord, a platform used by over 200 million people monthly, is seeking a Staff Designer and leader to define design quality and evolve the product. The Design Systems team, a cross-functional group, ensures design consistency across all UI content and graphics. The role involves creating and maintaining a design system, leading cross-functional efforts, and staying updated on design trends. The ideal candidate should have 7+ years of consumer-facing product design experience, 3+ years leading design systems teams, and a track record of driving cross-functional initiatives. Proficiency in designing scalable libraries, crafting documentation, and evolving systems is required. Exceptional storytelling skills and strong communication abilities are also necessary. The base salary range for this full-time position is $205,000 to $225,000 + equity + benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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