Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

2025 Summer Intern - Software Engineering

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job posting for a Software Engineer Intern with a start date in the summer of 2025. The position involves implementing developer tools or product features, conducting code reviews, and working in an Agile development methodology. The minimum qualifications include being enrolled in a degree-seeking program, having a solid foundation in computer science, and experience in programming languages like Python, Go, Java, C++, C#, Dart, or JavaScript. The company values diversity and offers benefits such as a salary range, 401k participation, paid sick leave, and opportunities for further learning experiences.

Security Risk - Program Manager

Company: Grow Therapy

Location: USA

Posted Jan 25, 2025

Grow Therapy is hiring an experienced Security Risk Project Manager to join their remote-friendly Security team. This role involves building and managing the company's security compliance and risk management program, collaborating with various departments, and conducting risk assessments. The ideal candidate should have at least 7 years of experience in information security risk management, knowledge of healthcare security and data privacy standards, strong analytical skills, and excellent communication abilities. The salary range is $127,000 - $166,000.

Senior Software Engineer - Models

Company: Weights & Biases

Location: USA

Posted Jan 25, 2025

Weights & Biases is a Series C company with $250M in funding, serving over 1000 customers including OpenAI, NVIDIA, Microsoft, and Toyota. They offer a comprehensive AI developer platform for building deep learning models and generative AI applications. The company is hiring a Product-Focused Software Engineer for their Models team, responsible for leading new product initiatives, collaborating with other developers, and focusing on end-user experience. The role involves working directly with customers and other engineering teams to build products and customer experiences that accelerate machine learning model development.

2025 Summer Intern - Business Analytics

Company: Workiva

Location: USA

Posted Jan 25, 2025

The company is committed to attending career fairs and recruitment events, with positions potentially open for a few weeks before closing. The recruitment season for this position ends on February 21st, 2025. Interviews are scheduled for early to mid-March, and offers are expected by the end of March, 2025. Summer internships start on May 19th, 2025. The Business Analytics Intern will act as an ad hoc Data Analyst, working with existing metrics, reports, and BI processes. The role requires a Bachelor's degree or higher in a relevant field, statistical knowledge, database skills, attention to detail, and proficiency in R or Python. Familiarity with cloud solutions like AWS and GCP is preferred. Workiva is an Equal Employment Opportunity and Affirmative Action Employer, committed to diversity and providing reasonable accommodations for applicants with disabilities.

2025 Summer Intern - Product Management (Structured Data)

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text describes a job posting for a Product Management Internship at Workiva. The position offers opportunities to start in the summer and involves tasks such as conducting customer research, analyzing usage data, and contributing to product development. The company values diversity and provides benefits like salary, 401k participation, paid sick leave, and a unique learning experience. The job requires a degree in Product Management or a related field, prior experience in software development, leadership skills, and strong communication abilities.

2025 Summer Intern - Talent Acquisition

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job opportunity for a Talent Acquisition Intern with a focus on early career talent development. The position offers learning about recruitment initiatives and contributing to projects related to talent trends and process optimization. The internship has a start date in the summer and involves leveraging sourcing and recruitment tools, partnering with recruiters, and building relationships with colleges and professional organizations. Minimum qualifications include being enrolled in a degree-seeking program, preferably in Business, Human Resource Management, Psychology, or a related field. Preferred qualifications include excellent communication skills, self-motivation, and the ability to work in a fast-paced environment. The job offers a salary range, 401k participation, paid sick leave, and a unique opportunity for further learning experiences.

Senior Software Engineer- Backend

Company: StackAdapt

Location: USA

Posted Jan 25, 2025

StackAdapt is a leading programmatic advertising platform specializing in multichannel solutions. It empowers digitally-focused companies to deliver exceptional campaign performance. The company is recognized for its innovative approach, high performance, and diverse, inclusive workplace. StackAdapt is currently hiring a Backend Software Engineer with 5+ years of experience in building scalable distributed real-time microservices, working with large data sets, and utilizing messaging queues. The company offers competitive benefits, including RRSP401K matching, comprehensive mental health care, and a robust training program.

Sales Director

Company: Graylog, Inc

Location: USA

Posted Jan 25, 2025

Graylog, a renowned centralized log management and Security Information Event Management (SIEM) provider, specializes in delivering top-notch Threat Detection Investigation and Response (TDIR) solutions. The company offers unparalleled fast and efficient log analysis capabilities in critical areas such as security compliance, operations, and DevOps. Graylog's enterprise solution enables organizations globally to capture, store, and analyze terabytes of machine data in near real-time. The company has recently achieved significant milestones, including being named a Leader and Fast Mover in GigaOM's 2024 Radar Report for SIEM and winning prestigious cybersecurity awards. Graylog is seeking a Sales Director North Central to sell a comprehensive TDIR solution, covering all accounts in the North Central region. The ideal candidate should have thorough experience selling ROI-driven networking/security solutions or Enterprise Software Solutions to C-level decision-makers, with a proven track record of closing deals over six figures.

2025 Summer Intern - Territory Development

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job opportunity for a Territory Development Intern at Workiva. The position involves researching accounts, identifying business opportunities, and supporting pipeline growth. The intern will work closely with the team, contributing to engagement strategies and campaigns. The job posting will close on February 21, 2025, with interviews starting early to mid-March and offers by the end of March. The internship offers a salary range of $21,000, 401k participation, paid sick leave, and a chance to further learning experiences. Workiva values diversity and equal employment opportunities.

2025 Summer Intern - CPX Operations

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job posting for a Customer and Partner CPX Operations Intern at Workiva. The position offers opportunities to start in the summer and involves working with various teams on operational, analytical, and digital tasks. The intern will gain skills in communication, data-driven decisions, process improvement, and technical proficiency. The minimum qualifications include being enrolled in a degree-seeking program, preferably in Communications Management, Business Analytics, or a related field. The preferred qualifications include multitasking, strong communication skills, self-motivation, and interest in a career in data analytics, communication, or enablement. The job offers a salary range, 401k participation, paid sick leave, and a unique opportunity for further learning through additional internship seasons.

Summer 2025 Intern - Event Marketing

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job opening with a tentative timeline for application, interview, offer, and start dates. The position offers opportunities to start in the summer and involves tasks such as event planning, vendor management, budget monitoring, cross-functional collaboration, and project management. Minimum qualifications include being enrolled in a degree-seeking program, preferably in Marketing, Advertising, Business, Communications, or a related field. Preferred qualifications include event planning experience, strong communication skills, self-motivation, ability to work in a fast-paced environment, organizational skills, creativity, and attention to detail. The company offers a salary range, 401k participation, paid sick leave, and a unique opportunity for further learning. Workiva is an Equal Employment Opportunity and Affirmative Action Employer, committed to diversity and providing reasonable accommodations for applicants with disabilities.

2025 Summer Intern - Business Operations

Company: Workiva

Location: USA

Posted Jan 25, 2025

The company is committed to attending career fairs and recruitment events, with positions potentially open for a few weeks before closing. The recruitment season timeline includes all postings closing on February 21, 2025, interviews in early to mid-March, offers by the end of March, and summer internship start dates in May. The Business Operations team, part of the Sales Operations organization, offers opportunities for interns to support initiatives optimizing process and automation. Minimum qualifications include being enrolled in a degree-seeking program in Computer Science, Business, or a related field. Preferred qualifications include technical skills, strong communication and leadership skills, and project management experience. The company offers a salary range, 401k participation, paid sick leave, and a unique learning experience through additional internship seasons.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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