Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

VP - Client Partner

Company: Measured

Location: USA

Posted Jan 24, 2025

Measured is a leading company in incrementality-based measurement and optimization for consumer brands, with over $15 billion in fullfunnel media investments managed since 2017. The company is seeking a VP Client Partner to drive client product adoption, provide consultative services, and ensure clients achieve their marketing business goals. The role involves leading client capability assessments, creating product adoption roadmaps, conducting trainings, and consulting on specific use cases. The ideal candidate should have 5+ years of experience in marketing attribution, agency marketing, and ad technology, with strong analytical, organizational, and communication skills.

508 Tester

Company: Ardent

Location: USA

Posted Jan 24, 2025

Ardent is a company that values both its employees' professional growth and their personal wellbeing. They offer competitive benefits, professional development opportunities, and a culture that embraces flexibility, innovation, collaboration, and career growth. Ardent is currently seeking a 508 Tester for a remote position. The 508 Tester will be responsible for evaluating digital content and technology to ensure compliance with Section 508 of the Rehabilitation Act, which requires accessibility for individuals with disabilities. The role involves testing various digital assets, identifying accessibility issues, and providing recommendations for remediation. The ideal candidate should have a Bachelor's degree in a relevant field, a strong understanding of web accessibility principles and standards, experience with assistive technologies and accessibility testing tools, and excellent communication skills.

Senior Product Manager - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a product manager with extensive experience in card products, ideally in a fintech setting. The role involves leading the end-to-end development of Mercury's core card experiences, identifying and prioritizing improvements, building strong partnerships, driving card product strategy, and communicating product specifications. The successful candidate will have a strong UX sensibility, experience in user research, proficiency in data analytics, and a track record of launching card products. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Full Stack Developer

Company: Hanna Andersson

Location: USA

Posted Jan 24, 2025

Hanna Andersson, a Portland-based premier kids and baby clothing brand, is seeking a Full Stack Software Developer. The role involves frontend and backend development, technical capabilities enhancement, and project execution. Minimum qualifications include a Bachelor's degree in computer science or equivalent experience, 5+ years of software development, and experience with data structures, algorithms, and software product development. Preferred qualifications include frontend web development, backend API development, cloud services experience, proficiency in HTML, CSS, JavaScript, Agile methodologies, and tools like Git and Jira. Responsibilities include implementing solutions, developing unit tests, collaborating with team members, and staying updated on industry trends.

Sr Business Systems Analyst

Company: HubSpot

Location: USA

Posted Jan 24, 2025

HubSpot is seeking a Business Systems Analyst for its Product Operations team. The role involves managing and maintaining the Amplitude ecosystem to support product development efforts across the company. The analyst will work on mission-critical data assets, collaborating with various teams to improve the Amplitude ecosystem and related systems. Key responsibilities include driving best practices for Amplitude usage, translating business requirements into implementation plans, and building customized solutions on third-party applications. The ideal candidate will have strong communication and organizational skills, hands-on experience with data analysis, and expertise in developing complex solutions. HubSpot offers a competitive cash compensation range of $115,400 - $184,600 annually, along with benefits and perks to support employee growth.

Senior Counsel - Litigation

Company: Airbnb

Location: USA

Posted Jan 24, 2025

Airbnb's Legal Department is seeking a highly qualified Senior Counsel Litigation for their risk and regulatory group. The role involves handling complex litigation and prelitigation matters, proactively addressing potential disputes, collaborating with various teams, and reviewing legal risks. The ideal candidate should have a JD, 8+ years of litigation experience, and a strong academic background. They should be licensed in at least one US state, preferably California, and have experience in commercial tort, regulatory, tax controversy, class action disputes, and trials. The candidate should be a strategic leader, efficient, organized, and able to work in a fast-paced environment. They should have excellent communication skills, a positive attitude, and a passion for travel and home sharing. The role is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity.

Senior Staff Product Designer - Investing

Company: Wealthfront

Location: USA

Posted Jan 24, 2025

Wealthfront is seeking a Senior Staff Product Designer to lead design for new Investing products, reporting directly to the Design Director. The ideal candidate will have extensive experience in designing industry-leading experiences, simplifying complexity, and a passion for investing or financial technology. The role involves strong collaboration, thinking in scalable systems, and a high standard for craft and execution. The designer will be at the forefront of charting the next generation of technology innovation in investing products. Wealthfront values innovation, learning, and an inclusive culture. The role requires 8+ years of product design experience, a portfolio showcasing UX challenges, and the ability to communicate design concepts clearly. The estimated annual salary is ~$240,000 USD plus equity and discretionary bonus.

Talent Acquisition Specialist

Company: Megaport

Location: USA

Posted Jan 24, 2025

Megaport, a global leader in Network as a Service (NaaS), is seeking a Talent Acquisition Specialist. The role involves leading recruitment efforts across North and South America, aligning hiring strategies with global business goals, and collaborating with diverse teams. The ideal candidate should have 2-3+ years of recruitment experience, proven skills in building relationships with hiring managers, and a track record of meeting hiring goals while maintaining a focus on quality, diversity, and a positive candidate experience. Megaport offers competitive compensation packages, flexible working environments, and a generous study and training program.

Lead Counsel - Privacy

Company: Airbnb

Location: USA

Posted Jan 24, 2025

Airbnb is seeking a business-oriented Lead Privacy Counsel with deep experience in global privacy laws and regulatory compliance. The successful candidate will lead a team of privacy attorneys, providing legal advice and strategic counsel to Airbnb's privacy operations team. The role requires excellent judgment in balancing legal risks with business strategy, and a proven ability to learn new areas of law and function independently in a demanding, fast-paced environment. The ideal candidate will have a JD from an accredited law school, be licensed to practice law in the United States, and have 10+ years of post-qualification experience with significant relevant privacy/data protection law experience. Strong academic credentials, CIPP certifications, and substantive knowledge in US or other global data protection and privacy law are preferred. The role is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity.

Senior Software Engineer - Stream Integrations

Company: Cribl

Location: USA

Posted Jan 24, 2025

Cribl Stream offers a Senior Integrations Engineer role that involves developing features to integrate their data stream processing engine with various systems. The role requires expertise in NodeJS, TypeScript, and possibly C++, and involves collaborating with other engineers, designing and maintaining code, and contributing to community documentation. The company values strong foundational skills, a desire to learn, and excellent communication skills. They offer a competitive salary, stock options, and a generous benefits package.

Backend Product Software Engineer

Company: Dropbox

Location: USA

Posted Jan 24, 2025

The role of a Product Engineer at Dropbox involves designing and building scalable software for millions of daily users, collaborating with cross-functional teams to develop user-focused products, and participating in on-call rotations. Dropbox is committed to expediting the creation and implementation of AI-enabled products. The company offers competitive compensation and encourages open-source contributions and full-stack development skills.

Staff Software Engineer - Stream (Frontend)

Company: Cribl

Location: USA

Posted Jan 24, 2025

Cribl Stream offers a Staff Software Engineer position in the Stream Data Plane team. The role involves developing software for data processing, leading UI developers, and partnering with other business functions. The ideal candidate should have a Bachelor's degree in Computer Science, 5+ years of professional software development experience, and expertise in frontend development with React and TypeScript. The role offers a competitive salary, a generous benefits package, and an opportunity to work with the best in the industry.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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