Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Campaign Solutions Manager - Security

Company: Pax8

Location: USA

Posted Jan 20, 2025

The Campaign Solutions Marketing Manager is a crucial role in the Americas marketing team, responsible for developing and executing GTM strategies for Pax8 Security solutions. This data-driven marketer advises on marketing strategy, supports a full security stack, and drives growth through new acquisition, cross-sell, upsell, and retention. The role requires strong cross-functional leadership, communication skills, and the ability to thrive in an agile environment. Ideal candidates have 46+ years of B2B marketing experience, proven experience in Campaign Solutions or Campaign Management, and expertise in managing multiple projects in a cross-functional work environment.

Executive Director - Corporate Communications

Company: Nuvation Bio, Inc.

Location: USA

Posted Jan 20, 2025

Nuvation Bio is seeking an Executive Director of Corporate Communications with extensive experience in the biotech/pharmaceutical industry. The role involves designing, implementing, and leading the company's overall communications strategy, including public and community relations, patient advocacy, and stakeholder engagement. The ideal candidate will have a proven track record in conducting successful global communications programs, providing strategic advice to senior leadership, and understanding the advocacy landscape and healthcare policy. They will also be responsible for developing compelling messaging, managing brand identity, and leading a comprehensive strategic plan for community advocate activation. The company offers a competitive compensation package, including a base salary, bonus, equity, and excellent benefits.

Data Scientist - Finance

Company: Figma

Location: USA

Posted Jan 20, 2025

Figma is expanding its team with passionate individuals dedicated to making design accessible. The Finance Data Science team focuses on solving critical business issues, reporting on company performance, and forecasting growth. The ideal candidate should have 5+ years of relevant experience, proficiency in SQL and Python, and knowledge of statistical methods. Figma values continuous learning and development.

Chief Information Security Officer

Company: COMPLY

Location: USA

Posted Jan 20, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits and remote work flexibility. The Chief Information Security Officer (CISO) plays a key role in developing and executing the organization's information security strategy, managing security initiatives, and building a culture of security awareness and compliance. The CISO will be responsible for designing and implementing security programs, ensuring compliance with relevant laws and industry standards, and managing the information security budget. Qualifications include a degree in Computer Science or related field, 10+ years of experience in information security, and relevant industry certifications. The compensation range for this role is $185,000 - $200,000 per year.

Threat Hunter

Company: Red Canary

Location: USA

Posted Jan 20, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. The Threat Hunting Team, as the customer-facing role, helps customers understand their security environment, make informed decisions, and remediate threats. The role requires 3+ years of IT security experience, EDR capabilities, knowledge of security controls, and strong communication skills. Red Canary offers competitive benefits, including 100% paid premiums, flexible time off, and a rich benefits program.

Sales Development Representative

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is offering an exciting opportunity for a Sales Development Rep to join their best-in-class sales organization. The role involves working with event organizers across various verticals, understanding their diverse business needs, and using a consultative sales approach to generate demand and create a pipeline of business. The successful candidate will become an expert in the event industry and the Eventbrite solution, using their skills in outbound phone calls, cold calling, and objection handling to build value and set appointments. They will work closely with Account Executives to build a lead development strategy and maintain a deep understanding of the entire sales process.

Global SVP, Strategy & Solution Consulting

Company: Creatio

Location: USA

Posted Jan 20, 2025

Creatio, a fast-growing enterprise SaaS company, is seeking an SVP Strategy & Solutions Consulting. The role involves driving business growth, leading a global team of 50 consultants, and collaborating with sales teams. Key responsibilities include strategy consulting, value consulting, solution engineering, and industry consulting. The ideal candidate should have a bachelor's degree, 10+ years of experience in strategy consulting, and enterprise SaaS experience. Strong leadership, communication, and sales skills are required.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 20, 2025

Webflow is seeking an Executive Assistant for the Chief Revenue Officer. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, and information flow management. The successful candidate will have 4-6 years of experience supporting senior-level executives, strong organizational skills, excellent communication abilities, tech savviness, discretion, adaptability, and a culture ambassador mindset. The company offers competitive compensation, benefits, and a supportive work environment.

Senior Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The role of a Senior Account Executive involves taking ownership of a territory to bring in high-value net new logo opportunities. This requires building relationships with executive-level contacts, co-selling with channel partners, and being adaptable to changing environments. The successful candidate should have experience in B2B software sales, a hunter's mindset, and strong negotiation and closing skills. They should also be able to collaborate effectively with internal teams and channel partners, and have extensive experience utilizing a CRM. The role involves developing a territory-specific account acquisition strategy, identifying and qualifying leads, and constantly generating pipeline through various techniques.

Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The Account Executive role involves taking ownership of a territory to bring in high-value net new logo opportunities. The successful candidate should have experience in B2B software sales, building relationships with mid-level and executive contacts, and a hunter's mindset for pipeline generation. Responsibilities include developing a targeted account acquisition strategy, building relationships with key decision-makers, collaborating with internal teams, and generating pipeline through various techniques. Requirements include 4+ years of sales experience, a track record of closing strategic deals, and strong negotiation and closing skills. Preferred qualifications include a BA/BS degree, general knowledge of generative AI, and experience with accounts ranging from 200 to 1000+ seats.

Claims Adjuster

Company: Sedgwick

Location: USA

Posted Jan 20, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. The company values flexibility, professional growth, and diversity. The Claims Adjuster role involves managing mid to high-level auto claims, assessing liability, negotiating settlements, and maintaining client relationships. Qualifications include a bachelor's degree, professional certification, and 4 years of claims management experience. Essential skills include excellent communication, analytical abilities, and strong organizational skills.

Account Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is seeking an Account Manager with 3+ years of experience in Sales or Customer Success. The role involves managing accounts to achieve sales targets, generating new business opportunities, and fostering long-term relationships. Key responsibilities include building and maintaining customer relationships, articulating Eventbrite's value, managing renewals and upsells, identifying growth opportunities, and delivering feedback for process improvements. Bonus points for previous experience in the event or ticketing industry, strong sales and negotiation skills, and experience with Groove Gong.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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