Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. HRBP - Tech

Company: hims & hers

Location: USA

Posted Jan 19, 2025

The job posting is for a Senior HR Business Partner role, requiring 10+ years of HR experience in Product or Engineering, and a deep understanding of HR practices within the technology sector. The role involves collaborating with senior leadership, overseeing development and retention strategies, serving as a trusted advisor, leading performance evaluations, and guiding teams through organizational changes. The ideal candidate should possess excellent communication and problem-solving skills, interpersonal strengths, and knowledge of local labor laws. Benefits include competitive salary, unlimited PTO, comprehensive health benefits, ESPP, employee discounts, 401k benefits, offsite team retreats, and more.

IT Service Coordinator

Company: iHerb

Location: USA

Posted Jan 19, 2025

The IT Service Partner role involves supporting the VP ERP & IT Corp in managing tasks and projects, including administrative support, travel arrangements, financial reports, and vendor management. The ideal candidate should be an experienced accounting expert with knowledge in software license classification, OPEX/CAPEX scenarios, and collaboration with IT, FP&A teams. Key responsibilities include accurate financial reporting, cost management, strategic financial insights, and vendor relationship management. The role requires strong communication skills, problem-solving abilities, and expertise in financial modeling and compliance requirements, particularly related to SAP ERP and similar technology implementations.

Software Engineer - Infrastructure & Platform (Senior / Staff)

Company: Monarch Money

Location: USA

Posted Jan 20, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is well-funded by top venture firms and angel investors, and its founding team consists of product-driven serial entrepreneurs. Monarch is passionate about building a company, product, and brand that both customers and employees love. The company is fully remote and open to applicants within a 5-hour time zone difference of US Pacific Time. As an Infrastructure Engineer, you will play a critical role in growing and evolving Monarch's infrastructure backbone and developer platform, working with autonomy and owning full implementation of your projects. The role involves leading the development of software solutions to enhance cloud efficiency, influencing platform features, providing infrastructure support, and participating in an on-call rotation.

SEO Software Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global team of passionate and innovative individuals, is seeking a Software Engineer with significant experience in SEO to double down on their proven SEO channel. The role involves building programmatic pages, working with the Growth Marketer to map out SEO-focused content, and designing an engaging blog template. The company, which has closed Series B funding at a $11B valuation, is backed by leading names in tech and AI. They are looking for exceptional individuals who combine technical excellence with ethical awareness, driven by a desire to make content universally accessible.

Head of B2B Marketing

Company: TeamSnap

Location: USA

Posted Jan 20, 2025

TeamSnap, a sports and communication platform, is seeking a Head of Marketing for its B2B business lines. The role involves leading end-to-end marketing strategy, demand generation, content marketing, customer marketing, and marketing innovation. The ideal candidate should have 12+ years of B2B SaaS marketing leadership experience, be data-driven, an inspiring people leader, and have exceptional executive communication skills. TeamSnap offers a remote-first environment with unlimited PTO, premium health coverage, a learning and development stipend, and more. The company is committed to equitable compensation, starting at $220,000, and is dedicated to fostering a culture of trust, accountability, inclusivity, and growth.

Cash Flow F&S Partner

Company: Stripe

Location: USA

Posted Jan 19, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced candidate for its Corporate Finance & Strategy team. The role involves driving Cash Flow forecasting and reporting processes, developing scalable processes for forecasting and analyzing Free Cash Flow performance, and contributing to the design and implementation of planning and automation tools. The ideal candidate should have 7+ years of relevant experience in corporate planning, business finance, or related fields, with a strong understanding of US GAAP and other financial reporting principles. They should also have excellent analytical skills, strong working relationships, and the ability to communicate effectively in a fast-paced environment.

Mixed-Methods User Experience (UX) Researcher

Company: Huckleberry Labs

Location: USA

Posted Jan 19, 2025

Huckleberry is a mission-driven company that creates life-changing products and experiences for families using data, AI, and behavioral science. They are rapidly growing and seeking a MixedMethods UX Researcher to shape their research culture and create user-centered products. The role involves identifying research opportunities, conducting foundational and tactical studies, and collaborating with cross-functional teams to drive meaningful decisions. The ideal candidate has 3+ years of UX research experience, proficiency in qualitative and quantitative methods, and excellent communication skills.

Senior Proposals Analyst

Company: Newsela

Location: USA

Posted Jan 20, 2025

Newsela is seeking a Senior Proposals Analyst to manage the full proposal lifecycle, including sourcing strategy development, proposal management, and post-submission. The ideal candidate will have excellent written communication skills, experience with Adobe G Suite and content management tools like Loopio, and a background in education or a related field. The role involves working cross-functionally with Sales, Marketing, Product Management, and Legal teams, and maintaining a centralized repository of reusable content templates. The position offers a competitive base compensation, health and wellness benefits, work-from-home flexibility, and opportunities for professional development and making a difference in education.

Director of Product Strategy and Operations

Company: ActiveCampaign

Location: USA

Posted Jan 20, 2025

The Director of Product Strategy and Operations is a crucial role that involves driving strategic planning, operational excellence, and cross-functional collaboration for Product and Engineering teams. This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities. The role includes collaborating with the CPO, leading strategic planning processes, developing frameworks for decision-making, building operational processes, managing KPIs, partnering with leaders, providing data-driven insights, and championing organizational values. The ideal candidate should have 57+ years of experience in strategy, operations, or project management roles, preferably within product or engineering organizations. They should possess strong analytical skills, excellent organizational skills, the ability to influence diverse teams, and outstanding communication skills. ActiveCampaign, the company offering this role, is a global multicultural company committed to equitable compensation practices and an inclusive culture. The company offers comprehensive health and wellness benefits, open paid time off, generous 401k matching, professional development resources, and more.

Director - Financial Revenue Operations

Company: Bluesight

Location: USA

Posted Jan 20, 2025

Bluesight is a high-growth healthcare IT company seeking a Director of Financial Revenue Operations. The ideal candidate will have 10+ years of relevant experience in a SaaS organization, be a strategic thinker, and have strong communication skills. The role involves supporting revenue operations, managing forecasts and reporting, implementing financial systems, and collaborating with cross-functional teams. The position offers a competitive salary and benefits package.

Full-Stack Growth Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global voice technology company, is hiring a Software Engineer for the growth team. The role involves working on self-serve customers, consumer prosumer, and B2B growth, focusing on user acquisition, retention, revenue, and referral. The ideal candidate should have strong full-stack engineering skills, product sense, and interest in growth. The company offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Jan 19, 2025

HubSpot is seeking a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing net new business opportunities within the small business space, primarily through outbound prospecting. The successful candidate will position HubSpot's software value, run meetings with prospective customers, and manage a pipeline of outbound and inbound leads. They will also partner with marketing and technology departments, and contribute to the company's values and vision. The position offers a competitive cash compensation range of $140,000 - $160,000 annually, along with potential equity and benefits. HubSpot values transparency in compensation practices.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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