Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Account Manager, Mid-Market

Company: OneSignal

Location: USA

Posted Jan 19, 2025

The company is looking for an experienced Account Manager to scale their business by building strong client relationships and driving growth. The role involves managing and growing revenue within MidMarket accounts, identifying growth opportunities, and evangelizing the product. The ideal candidate should have 4+ years of software sales experience, knowledge of regional accounts culture, and a track record of hitting or exceeding sales quotas. The position offers a base salary between $100,000 to $120,000 with an expected OTE between $175,000 and $200,000 per year.

Manager Technology - ERP & Business Apps

Company: iHerb

Location: USA

Posted Jan 19, 2025

The IT Manager role involves leading a team of SAP Basis, BTPCPI, ABAP, and SAP Security administrators to manage the SAP landscape and related systems. Key responsibilities include providing technical guidance, managing governance and compliance, and overseeing system troubleshooting, problem-solving, capacity planning, and performance optimization. The ideal candidate should have extensive SAP Basis Administration experience, in-depth knowledge of RISE with SAP CAS offerings, and strong leadership and project management skills. They should also be proficient in SAP Security roles and profiles management, integration scenarios using SAP CPI, and cloud infrastructure. The role requires coordinating with internal and external teams, managing third-party vendors, and ensuring data privacy and security compliance.

Assurance Senior/Supervisor (Blockchain)

Company: BPM LLP

Location: USA

Posted Jan 19, 2025

BPM is seeking a passionate Assurance Senior Supervisor for their growing Blockchain and Digital Assets practice. The role involves working with large crypto entities, leading audit and advisory activities, supervising professionals, and developing client relationships. BPM offers a comprehensive rewards package, wellbeing resources, professional development opportunities, and a flexible work environment. The ideal candidate should have a passion for blockchain and digital assets, relevant experience, and strong analytical and communication skills.

Business Development Executive

Company: Signifyd

Location: USA

Posted Jan 19, 2025

The Strategic Engagement Manager role involves new business creation, pipeline acceleration, and account management within high-tier accounts. Key responsibilities include prospecting, educating, and qualifying target accounts, aligning with Strategic Partners, conducting market research, and executing business development methods. The role requires 4+ years of relevant experience, strong organizational skills, and the ability to manage multiple priorities. Benefits include unlimited time off, 401K match, stock options, and more.

SAP Enterprise Business Solutions Architect

Company: iHerb

Location: USA

Posted Jan 19, 2025

iHerb is seeking an Enterprise Solutions Architect to support OrdertoCash and Supply Chain domains. The role involves collaborating with various business units to design and modernize iHerb's business applications, creating an OrdertoCash modernization roadmap, and aligning with iHerb's overall enterprise strategy. The ideal candidate should have strong technical skills in ERP systems, integration patterns, databases, cloud platforms, security, and compliance. They will also work with functional teams to develop iHerb's holistic supply chain technology landscape, accounting for dependencies and synergies across platforms. The role requires a BS or MS in Computer Science or a related field, 8-10+ years of experience as an Enterprise Architect, and expertise in Order to Cash processes and ERP systems.

Senior Art Director

Company: Found

Location: USA

Posted Jan 19, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are seeking an art director with 8+ years of experience to shape and evolve their brand voice across all touchpoints, from initial customer encounters to long-term relationships. The role involves designing for diverse projects, creating detailed mockups, developing an iterative approach, expanding visual design systems, collaborating on program planning, communicating ideas, and managing projects. The ideal candidate should have a scientific approach, excellent communication skills, a growth mindset, and strong proficiency with tools like Figma and Adobe CC.

Sr Engineering Manager - Payroll Experiences

Company: Gusto, Inc.

Location: USA

Posted Jan 19, 2025

Gusto is seeking a Senior Engineering leader to oversee the cross-functional strategy for its Payroll Experiences team, which includes more than 15 people across Engineering, Product Management, Design, and Data Science. The role involves leading the engineering team, working cross-functionally with design and product management leadership, driving product and platform development, understanding customer pain points, and devising solutions. The ideal candidate should have 10+ years of software engineering experience, experience in scaling engineering organizations, strong technical acumen, and a systems-first approach with a focus on user experience. The cash compensation for this role is targeted at $191,000 - $237,000 in Denver, $208,000 - $258,000 for Los Angeles and most remote locations, and $225,000 - $279,000 for San Francisco, New York, and Seattle.

Senior Consultant Sage Intacct

Company: BPM LLP

Location: USA

Posted Jan 19, 2025

BPM LLP is a large public accounting and advisory firm with a global team of over 1200 colleagues. They are a Certified B Corp working with clients in various industries. The company values people, fostering an entrepreneurial spirit and promoting diversity and inclusion. BPM offers a comprehensive rewards package, wellbeing resources, professional development opportunities, and flexible work arrangements. The Sage Intacct Consultant role involves providing exceptional support for existing customers, leading new implementations, and collaborating with team members to resolve challenges and improve processes. The ideal candidate should have a Bachelor's degree in Accounting, Business MIS, or a related field, with a minimum of 23 years of experience with Sage Intacct. They should possess strong problem-solving, communication, and organizational skills, and be enthusiastic, proactive, and customer-focused.

Software Engineer L2 - Billing Pipeline

Company: Twilio

Location: USA

Posted Jan 19, 2025

Twilio is seeking a skilled L2 Software Engineer to join their Commerce Platform Billing Pipeline team. The successful candidate will design, build, and operate core platform services, leveraging technologies such as AWS cloud infrastructure, Apache Kafka, and Rest APIs. The role requires 3+ years of experience in building highly scalable products, expert level knowledge in Object Oriented programming, and experience with Linux and Kubernetes. The position offers competitive pay, generous time-off, and opportunities for professional growth.

Director - Demand Generation

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Director of Demand Generation to execute the Gotomarket strategy, drive brand awareness, and generate leads for B2B services companies. The role involves developing and implementing comprehensive demand generation strategies, managing multichannel marketing campaigns, utilizing marketing automation tools, collaborating with sales and product teams, conducting market research, analyzing data, overseeing content creation, leading a team, staying updated on industry trends, and enhancing market presence for business growth. The ideal candidate will have proven experience in demand generation and inbound marketing, expertise in digital social advertising and marketing automation tools, strong understanding of conversion rate optimization and multichannel marketing strategies, excellent analytical skills, strong communication and leadership skills, and experience in B2B services organizations. This position is eligible for an annual incentive program and offers benefits including medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off, and wellness time off. TTEC Digital has been certified as a Great Place to Work 2024-2025 and is committed to diversity and inclusion.

Software Engineer - Platform

Company: Vercel

Location: USA

Posted Jan 19, 2025

Vercel is seeking a software engineer to join their Platform team, responsible for managing infrastructure, improving developer velocity, and ensuring security, reliability, and scalability. The role involves building and maintaining the API control plane, operating as Customer 0, and owning codebase health, iteration velocity, and developer experience for all Vercel engineering. The ideal candidate should have experience deploying and operating Node.js microservices in production, deploying to managed Kubernetes clusters, and optimizing CI/CD systems. Bonus points for deep understanding of JavaScript, the web, and the npm ecosystem, and being opinionated about software engineering practices. Vercel offers a competitive compensation package, inclusive healthcare, opportunities for learning and growth, flexible time off, remote work options, and a commitment to fostering an inclusive community.

Salesforce Experience Leader

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Director of Demand Generation to execute the Gotomarket strategy, drive brand awareness, and generate leads for B2B services companies. The role involves developing and implementing comprehensive demand generation strategies, managing multichannel marketing campaigns, utilizing marketing automation tools, collaborating with sales and product teams, conducting market research, analyzing data, overseeing content creation, leading a team, staying updated on industry trends, and enhancing market presence for business growth. The ideal candidate should have proven experience in demand generation and inbound marketing, expertise in digital social advertising and marketing automation tools, strong understanding of conversion rate optimization and multichannel marketing strategies, excellent analytical skills, strong communication and leadership skills, and experience in B2B services organizations. This position is eligible for an annual incentive program and offers benefits including medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off, and wellness time off. TTEC Digital has been certified as a Great Place to Work 2024-2025 and is committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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