Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Controller

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Controller with expertise in communication, leadership, client relationship management, financial statement audit preparation, and strategic thinking. The ideal candidate will thrive in a fast-paced environment, adapt quickly to new situations, and demonstrate the impact of recommendations and solutions. Qualifications include 8+ years of accounting experience, a Bachelor's degree in Accounting, and CPA, CMA, or MBA designation. The firm offers a fully remote workforce, career development programs, competitive salaries, and excellent benefits.

Claims Support Associate

Company: Reserv

Location: USA

Posted Jan 08, 2025

Reserv, an insurtech founded in May 2022, is seeking a Claims Support Associate. The role involves supporting multiline adjusters, managing claim files, and collaborating with leadership for process improvements. The ideal candidate is highly organized, detail-oriented, and passionate about claims support. They should have at least 2 years of experience in insurance or compliance, excellent communication skills, and strong organizational abilities. The company offers a competitive benefits package, including health insurance, 401k, PTO, family leave, and work-from-home flexibility. The salary range is $38,000 - $45,000.

Payor Partnership Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 08, 2025

Grow Therapy is seeking a Payor Partnership Support Specialist for a remote position. The role involves handling live calls, chats, and emails, collaborating with other teams, and working with RCM and Engineering teams to resolve issues. The ideal candidate has at least 2 years of customer support, healthcare billing, or contact center experience, and at least 1 year of phone assistance. They should be adaptable, detail-oriented, empathetic, and have a positive problem-solving attitude. Experience with health insurance billing and working with large databases is preferred.

Partnerships Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that believes conversations are good for business, offering a scalable platform for two-way texting conversations. They prioritize their customers' success and have been named one of the fastest-growing private companies in America for three consecutive years. The company values people first, remote work, exceptional SaaS products, unlimited time off, and continuous improvement. They are seeking an experienced Partner Development Manager to develop and execute strategies for expanding Salesmsg's reach through meaningful and profitable partnerships.

Junior Tech Support Specialist (24/7 live-chat Team)

Company: Access Softek

Location: USA

Posted Jan 08, 2025

The company is seeking a Technical Support Specialist for mobile and online banking technology. The role involves providing 24/7 support to clients, working with a technical team, and coordinating with various departments. The ideal candidate should have excellent English skills, strong troubleshooting abilities, and a good understanding of mobile and online banking products. The position offers full remote work, long-term employment, competitive salary, and a friendly international team. Experience in banking livechat, technical support, Dialogflow, and various mobile platforms is a plus.

Senior Machine Learning Engineer

Company: Rocket Money

Location: USA

Posted Jan 08, 2025

Rocket Money is a company dedicated to empowering individuals to manage their finances effectively. They offer a range of services and tools to help members understand their finances and save time and money. The company's Data team, consisting of Machine Learning Engineers and Data Scientists, builds machine learning-driven product experiences to engage customers with mortgage and personal loan products. They collaborate with product and engineering teams to improve product retention and design ML-driven personalization experiences in onboarding. The role involves building new machine learning-powered user-facing features, optimizing product feedback loops, and developing the next version of Autopilot and Budgets. The ideal candidate is a team player with strong software engineering skills, experience in data science or machine learning engineering, and a deep understanding of context and business impact.

Sales Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that offers a scalable text messaging and calling platform for sales, marketing, and support teams. They prioritize their customers' success and have been recognized by Inc Magazine as one of the fastest-growing private companies in America. They are looking for an experienced Sales Manager to lead their sales department, own KPIs, build and maintain relationships with senior executives, and develop a data-driven sales process. The role offers remote work, unlimited time off, competitive benefits, and opportunities for growth and promotion.

Solutions Engineer

Company: UpKeep

Location: USA

Posted Jan 08, 2025

The Solutions Engineer role involves working closely with the Sales team to close deals using deep technical product expertise. Key responsibilities include building tools and processes to improve sales team efficiency, leading complex sales cycles, prescribing solutions for workflow challenges, and ensuring successful deals through customized product demonstrations. The ideal candidate should have 2+ years of experience as a Sales Engineer or PreSales Solutions Engineer in B2B SaaS, proficiency in Salesforce, Google Suites, and virtual conference systems, and strong analytical, organizational, and communication skills. The role requires cross-functional collaboration, adaptability, and a results-oriented mindset.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a global team of innovative individuals, is seeking a talented designer and frontend engineer to create beautiful, intuitive marketing pages. The role involves designing and implementing web assets, collaborating with cross-functional teams, and staying updated with the latest design trends. ElevenLabs, a pioneer in voice technology, has recently closed a Series B funding round at a $11B valuation and is backed by leading tech and AI investors. The company offers high-velocity innovation, a truly global team, and remote-first work culture.

Director Of Operations

Company: Invisible Technologies

Location: USA

Posted Jan 08, 2025

The company is seeking a strategic and results-oriented Director of Operations to lead and accelerate AI training and enablement efforts across large enterprise relationships. The Director will manage strategic client relationships, complex operations, and a large workforce, including Operations Managers, Operations Analysts, and AI trainers. They will design processes, manage projects, and oversee a team of hundreds, collaborating with top AI researchers. The ideal candidate will have more than 5 years of operations management experience, excellent communication skills, strong management and leadership abilities, and experience in capacity planning and project management. The company offers a flexible work schedule, remote work options, and a Partner Pay Model that emphasizes coownership and fair compensation.

Revenue Operations & Enablement Specialist

Company: UpKeep

Location: USA

Posted Jan 08, 2025

This role is a unique opportunity to lead the enablement function at UpKeep, managing the GTM tech stack, collaborating with leadership, and leading training sessions. The position involves managing the case queue, organizing incentive events, and supporting virtual team events. Essential skills include proficiency in Google Sheets/Excel, Salesforce, and Sales tools. The ideal candidate has exceptional communication skills, project management abilities, and a comprehensive understanding of Sales and Customer Success processes.

Senior Data Analyst

Company: Monarch Money

Location: USA

Posted Jan 08, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is seeking a Senior Data Analyst to build data infrastructure, enable self-service analytics, manage end-to-end analytics projects, deliver strategic insights, and understand user behavior. The ideal candidate should have 5+ years of experience in a data analyst role, strong curiosity and adaptability, excellent communication skills, and expert-level SQL proficiency. Monarch offers a fully remote work environment with competitive compensation, benefits, and unlimited PTO.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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