Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Manager

Company: Bridgeway

Location: USA

Posted Jan 06, 2025

Bridgeway is seeking an experienced Senior Product Manager for a remote position with occasional travel. The role involves defining and communicating strategic product vision, aligning product strategy with corporate goals and customer needs, and partnering with various teams to develop and deliver products. The ideal candidate should have 8+ years of product management experience, preferably in a software development environment, and expertise in problem-solving, decision-making, and leadership. Strong interpersonal, communication, and agile methodology skills are required. Pragmatic Marketing certification is a plus.

Access Counselor

Company: Brave Health

Location: USA

Posted Jan 06, 2025

Brave Health is a community-based startup aiming to make quality mental health services accessible for all. They are currently seeking a full-time Access Counselor for a remote position. The role involves driving patient engagement, educating patients about services, managing appointments, and maintaining confidentiality. The ideal candidate should have 3+ years of experience in a patient-facing healthcare role, excellent communication skills, and fluency in both English and Spanish.

VP Account Management

Company: Later

Location: USA

Posted Jan 06, 2025

Later, a leading brand in social media and influencer marketing software, is seeking a Vice President of Account Management. The role involves leading and overseeing enterprise, mid-market, and SMB account management teams, ensuring client satisfaction, driving revenue growth, and maintaining strong client relationships. The ideal candidate should have extensive experience in account management or commercial customer success, preferably in the SaaS marketing and influencer marketing industry. Key responsibilities include developing strategic vision for the account management department, establishing relationships with C-level executives, driving revenue growth, and ensuring operational excellence. Later is committed to fostering an inclusive and diverse work environment.

Data Engineer

Company: Tiger Analytics

Location: USA

Posted Jan 06, 2025

Tiger Analytics, a rapidly growing advanced analytics consulting firm, seeks a top-notch AWS Data Engineer. The ideal candidate will design, build, and maintain scalable data pipelines on AWS cloud infrastructure. Key responsibilities include implementing data processing workflows using Databricks and Apache Spark, building orchestration workflows with Apache Airflow, and collaborating with cross-functional teams. The role requires 8+ years of experience in large-scale data processing pipelines, strong proficiency in AWS services, Databricks, and SQL, and excellent communication skills.

DevOps Engineer

Company: COMPLY

Location: USA

Posted Jan 06, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 7000 clients globally, they offer solutions like ComplySci, RIA in a Box, National Regulatory Service, and illumis. They are recognized with numerous awards and have a team of 350+ professionals worldwide. They value tenacity, commitment to learning, empathy, humility, ambition, curiosity, and the power of data. They are seeking a skilled DevOps Engineer to build, deploy, and maintain CICD pipelines and manage infrastructure as code using Terraform within an AWS environment.

Principal Software Development Engineer

Company: Avantus

Location: USA

Posted Jan 06, 2025

Avantus, a leader in solar energy, is seeking a Principal Software Engineer with 10+ years of experience, including 3+ years in Python. The role involves engineering software for solar + storage power plants, collaborating on a Python-based software simulation platform, researching energy market rules, and implementing data analytics tools. The ideal candidate should have a strong background in battery energy storage, renewable energy, electricity markets, and software simulation of physical systems. Familiarity with AWS, SQL, and Agile methodologies is a plus. Avantus offers competitive compensation and benefits.

Content Copywriter

Company: Human Interest

Location: USA

Posted Jan 06, 2025

Human Interest is a high-growth tech company revolutionizing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer retirement plans to their employees. The UX Copywriter will play a crucial role in crafting user-centric persuasive copy to guide prospects through digital experiences, collaborating with cross-functional teams to ensure messaging aligns with user journeys and business goals. The role offers significant ownership, responsibility, and the opportunity to work at a rapidly growing company with a mission to support employee engagement and growth.

Enterprise Customer Success Manager

Company: Jasper AI, Inc.

Location: USA

Posted Jan 06, 2025

Jasper is a generative AI platform for marketing, recognized as one of the Top 15 Most Innovative AI Companies of 2024. With nearly 100k marketing team users, Jasper offers secure AI training, accelerates content production, and helps measure performance. The company is redefining visual marketing with advanced image features and aims to revolutionize how businesses harness AI. Jasper seeks an experienced Enterprise Customer Success Manager to drive strategic renewals, ensure ongoing adoption, and champion the success of enterprise customers.

Cloud Support Administrator

Company: Atmosera

Location: USA

Posted Jan 06, 2025

Atmosera is hiring a Cloud Administrator to manage network platforms, security, and Azure operations. The role involves escalation point responsibilities, incident management, documentation, training, client focus, compliance, and security. The ideal candidate should have a Bachelor's degree, 3+ years of Azure experience, and be able to achieve Azure 305 Certification within 90 days. The position offers competitive benefits and a flexible work environment.

Staff DevOps Engineer

Company: Sentinellabs

Location: USA

Posted Jan 06, 2025

SentinelOne is seeking a Staff DevOps Engineer to join their Release Engineering team. The role involves building scalable CI/CD processes for a federally regulated environment, working closely with cross-functional teams, and ensuring FedRAMP compliance. The ideal candidate should have 8+ years of experience in SRE/DevOps/Infrastructure Engineering for SaaS products, 3+ years of production experience with container orchestration systems, and familiarity with GitOps, IaaC, and deployment strategies. The company offers competitive benefits and a cutting-edge work environment.

Customer Success Specialist – Microsoft

Company: SilverSky

Location: USA

Posted Jan 06, 2025

SilverSky, a global cybersecurity company, is seeking a Customer Success Specialist for Microsoft Licensing. The role involves providing expert guidance on Microsoft licensing models, acting as a trusted advisor to clients, collaborating with sales and customer success teams, and managing multiple clients in a fast-paced environment. The ideal candidate should have extensive knowledge of Microsoft licensing programs, proven experience in a licensing customer success role, strong analytical skills, excellent communication abilities, and proficiency in relevant tools. SilverSky offers a competitive salary, remote flexible working, and a collaborative team environment.

Sr. Technical Account Manager - Majors & Enterprise

Company: Wizinc

Location: USA

Posted Jan 06, 2025

Wiz, a fast-growing startup, is reinventing cloud security and empowering businesses to thrive in the cloud. Trusted by security teams worldwide, Wiz is on a mission to help organizations secure cloud environments, with a proven track record of success. As a Technical Account Manager (TAM) for Strategic Accounts, you'll provide strategic and hands-on technical guidance to customers, streamline collaboration between teams, and contribute to customer success. The role requires 10+ years of experience in technical customer-facing roles, strong understanding of cloud services architectures, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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