Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Technical Project Manager

Company: WarrCloud

Location: USA

Posted Jan 02, 2025

WarrCloud is a well-funded, high-growth startup that has developed a cutting-edge, machine learning-enabled SaaS platform for automating warranty claims processing in the automotive industry. They are seeking a Technical Project Manager with a strong technical background and experience in automotive fixed ops software environments. The role involves driving projects to completion using agile techniques, leading new features and integrations, and working closely with cross-functional teams. The company offers a 100% remote opportunity, competitive salary, health care, 401k, and other benefits. They value a passion for building extraordinary applications, excellent project management skills, and a deep understanding of integration with DMS platforms.

Principal Software Engineer

Company: Fidelityguarantylife

Location: USA

Posted Jan 01, 2025

FampG is seeking a Principal Software Engineer to lead the design, coding, testing, and documentation of software solutions. The role involves working closely with architects, mentoring other developers, and owning the technical aspects of multiple complex business-facing technologies. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 10+ years of hands-on technical experience, and expertise in various SDLC methodologies, secure development practices, and API management platforms. The role requires strong communication skills, problem-solving abilities, and the capacity to work in a dynamic environment.

Senior Tableau Developer

Company: Mocafi

Location: USA

Posted Jan 02, 2025

MoCaFi, a fintech company, is seeking a Senior Tableau Developer to join their team. The role involves designing and implementing BI solutions, integrating and automating data from diverse sources, and optimizing performance of BI applications. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 5+ years of experience with Data Visualization BI tools, and strong knowledge of Financial Services or FinTech data structures. MoCaFi offers FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services. The company is committed to financial inclusion and has a supportive, inclusive culture.

Senior Business Intelligence Manager

Company: TechnologyAdvice

Location: USA

Posted Jan 02, 2025

TechnologyAdvice, a remote-first company with over 500 global team members, is seeking a Senior Business Intelligence Manager. The role involves leading a team of analysts and data engineers, managing data workflows, and delivering scalable data solutions. The ideal candidate should have 3+ years of team management experience, 5+ years in BI or data engineering, and expertise in tools like SQL, DBT, and Tableau. The company offers career growth opportunities, flexible work hours, and comprehensive benefits.

Founding GTM Lead

Company: Stigg

Location: USA

Posted Jan 02, 2025

Stigg, a SaaS company founded by former New Relic leads, is revolutionizing the industry with its API-first pricing and packaging platform. The company has secured $175 million in Series A funding, bringing its total investment to $24 million. Stigg empowers businesses to swiftly implement and adjust monetization strategies, enabling developers to build granular access control at the feature level. The Founding GTM Lead will be instrumental in shaping and executing the go-to-market strategy, collaborating directly with the CEO and Head of Sales to drive revenue growth and establish scalable sales processes. The role offers a significant impact in a fast-growing startup, working closely with industry leaders and innovative clients.

Customer Success Manager

Company: Luma Health

Location: USA

Posted Jan 02, 2025

Luma Health is seeking a Customer Success Manager with 5+ years of experience in customer success or account management, preferably in SaaS. The role involves managing relationships with key stakeholders, driving product adoption, strategic planning, and account growth. The ideal candidate should have excellent communication skills, project management abilities, and a tech-savvy mindset. Luma Health offers competitive benefits, work-life balance, and a dynamic startup environment. The company is committed to diversity and inclusion.

Data Engineer

Company: Datavant

Location: USA

Posted Jan 01, 2025

Datavant is a healthcare data platform company with a vast network of organizations, hospitals, and clinics. They offer a remote-friendly, collaborative environment for high-potential individuals. The Senior Data Engineer role involves designing and architecting the Ciox RWD Platform, working with technologies like Kubernetes, Python, Spark, and more. The ideal candidate should have a degree in Computer Science or related field, 6+ years of software development experience, and a track record of implementing AWS/Azure services. Bonus points for NLP, Data Science, and healthcare experience.

B2B Content Writer

Company: Infuse

Location: USA

Posted Jan 02, 2025

INFUSE is seeking a B2B content writer with a proven track record in longform content creation. The company values human attention in its hiring process, involving video interviews and face-to-face meetings. INFUSE prioritizes excellent writing skills, native-level English, technical writing experience, good research skills, and the ability to understand complex terminology. The ideal candidate is passionate about writing, creative, interested in tech, eager to learn, an independent worker, highly organized, agile, proactive, solution-oriented, a team player, and able to work EST hours.

Customer Service Representative

Company: Thinkacademyus

Location: USA

Posted Jan 02, 2025

Think Academy US is seeking a Customer Service Representative for a remote, full-time position. The role involves providing exceptional customer service, addressing parent and student concerns, and fostering long-lasting relationships. Previous customer service experience is desired, along with strong communication skills, fluency in Mandarin, and the ability to work in a fast-paced environment. The company offers flexible remote work, performance-based commission, and professional growth opportunities. The pay range is $18-$20 per hour.

Digital Visual Designer, Manager

Company: Seer Interactive

Location: USA

Posted Jan 02, 2025

Seer Interactive, a remote-first digital marketing consultancy and Certified BCorp, is seeking a passionate and experienced Visual Designer with a strong portfolio. The role involves creating best-in-class designs for various digital platforms, collaborating with creative leads, and staying updated with industry trends. The ideal candidate should have 5+ years of agency experience, excellent presentation skills, and proficiency in Adobe Creative Suite and Figma. The compensation ranges from $90,000 to $110,000 per year.

User Experience (UX) Engineer

Company: Bask Health

Location: USA

Posted Jan 02, 2025

Bask is seeking a User Experience UX Designer to join their team and lead the rework of their user interface. The role involves conducting user research, collaborating with cross-functional teams, designing wireframes, prototypes, and mockups, and ensuring the new design aligns with the company's brand identity. The ideal candidate should have proven work experience, proficiency in design tools, a deep understanding of user-centered design principles, and excellent communication skills.

Senior SAP EWM Consultant

Company: Nttdatausa

Location: USA

Posted Jan 02, 2025

NTT DATA, a global company with over 139,000 employees, is seeking a Senior SAP EWM Consultant for a 100% remote opportunity in the US. The role involves designing, implementing, and deploying SAP systems in Warehouse Management, Material Management, and Logistics. The consultant will be responsible for full-cycle implementation, data mapping, gap analysis, and providing training to end-users. The ideal candidate should have at least 10 years of SAP Functional consultant experience, with a focus on SAP EWM and WM projects. NTT DATA is committed to diversity and offers empowerment, rewards, and professional growth opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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