Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Project Manager

Company: Press Ganey

Location: USA

Posted Dec 29, 2024

PG Forsta is a leading experience measurement data analytics and insights provider for complex industries, with a focus on healthcare and various other sectors. They aim to improve human experiences at the heart of businesses by combining technology, data, and expertise. The company values collaboration, continuous improvement, and learning. The ERP Project Manager role involves managing Workday ERP projects, collaborating with cross-functional teams, and ensuring data integrity and security. PG Forsta is committed to diversity, inclusion, and a fair employment practice.

Technical Product Manager

Company: Blueprint Test Prep

Location: USA

Posted Dec 30, 2024

The job posting is seeking a Technical Product Manager to lead the development of direct-to-consumer products at Blueprint. The role requires strong technical expertise, experience with web development frameworks, CMS platforms, analytics tools, and collaboration with cross-functional teams. The candidate should be able to balance feature development with technical debt reduction and system resiliency improvements. The company values diversity, equity, accessibility, and inclusion and offers competitive benefits and remote work opportunities.

Back-end Developer

Company: HR Allen

Location: USA

Posted Dec 30, 2024

The text is a job posting for a Backend Developer position at HR Allen. The ideal candidate should have a strong understanding of server-side programming, database management, and API development. The role involves developing and maintaining server-side applications, designing and optimizing database schemas, creating and managing APIs, collaborating with frontend developers, and implementing security protocols. The company offers benefits such as health care, retirement plans, and paid time off.

Associate, Client Success

Company: Axios

Location: USA

Posted Dec 29, 2024

Axios is seeking an Associate of Client Success to support their Local advertising team. The role involves delivering a best-in-class experience for advertising partners, working on various post-sale client activities, and collaborating with multiple cross-functional teams. Ideal candidates should possess a growth mindset, excellent communication skills, and the ability to work independently. Axios offers competitive compensation, comprehensive benefits, and a positive work environment.

Sr Manager, Event Operations

Company: Jump

Location: USA

Posted Dec 29, 2024

Jump is an innovative end-to-end fan experience platform for sports teams and venues, aiming to revolutionize live event experiences by focusing on fans. Founded in 2021, the remote-first team values trust, playfulness, and collective creativity. They are seeking a Senior Manager of Event Operations to oversee live event operations, optimize event day execution, and collaborate with various teams to ensure successful live events.

Agent Onboarding Specialist

Company: Real

Location: USA

Posted Dec 29, 2024

Real is a fast-growing national real estate brokerage powered by technology, currently operating in all US states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, leading the disruption with a cutting-edge technology platform. The company is on a mission to revolutionize the homebuying and selling process, making agents' lives better while creating lucrative financial opportunities for them. Candidates must be based in the US to be considered for the Agent Onboarding Specialist role. The role involves creating a seamless process for agents to join Real and get up and running with their business, serving as a process and task master, and facilitating the license transfer with help from the Broker Team.

Product Manager, Retail Growth

Company: Roofstock

Location: USA

Posted Dec 30, 2024

Roofstock is seeking a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines. The role involves leading experimental efforts to onboard new users, keep them engaged, and improve paid conversion rates. The successful candidate will have a mix of strategic thinking, technical fluency, and relentless execution skills.

UX Researcher

Company: AuditBoard

Location: USA

Posted Dec 29, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform, used by over 50 of the Fortune 500, including 7 of the Fortune 10. They are looking for a User Experience Researcher to bridge real-world business challenges with intuitive user experience. The role involves conducting independent research, collecting and analyzing user behavior, and influencing product strategy and roadmap. The company offers growth opportunities in a fast-scaling business with remote and hybrid work options.

Customer Experience Associate

Company: Thuma

Location: USA

Posted Dec 29, 2024

The Thuma team is looking for a Customer Experience Associate to join their fast-growing remote team. The role involves delivering exceptional 6-star service to customers, removing obstacles, providing support, and making informed decisions. The team is based in San Francisco and offers flexible work hours. Key responsibilities include addressing customer inquiries, delivering an unparalleled customer experience, collaborating with cross-functional teams, and building brand loyalty. The team offers equity, 401k participation, comprehensive medical dental + vision coverage, 12 weeks of paid parental leave, and a flexible work environment.

Senior Product Manager, Claims Processing

Company: Garner Health

Location: USA

Posted Dec 29, 2024

Garner is a healthcare technology company aiming to transform the healthcare economy by providing high-quality and affordable care for all. They are looking for a product manager to build and shape their claims ecosystem, including claims adjudication, operational tools, and data products. The ideal candidate should have 4+ years of product management experience, software engineering or data science experience, and be comfortable with SQL. They should be an autonomous self-starter, a highly analytical and data-driven individual, and an excellent communicator.

Sales Analyst

Company: ecoATM Gazelle

Location: USA

Posted Dec 29, 2024

The text describes a job overview for an Sales Analyst position at ecoATM, a technology company specializing in device recommerce. The role involves supporting the maintenance of the corporate revenue model, tracking sales, and providing data-driven insights. The ideal candidate should have a strong curiosity, problem-solving mindset, and the ability to thrive in a fast-paced environment.

Content Engineer

Company: Vercel

Location: USA

Posted Dec 29, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer with a strong technical writing background to join their Technical Content team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value for their products and services. The company offers great compensation, stock options, inclusive healthcare, learning and growth opportunities, flexible time off, and remote-friendly work environments.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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