Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Campaign Manager

Company: The Athletic Media Company

Location: USA

Posted Dec 23, 2024

The Athletic is a digital sports media company that serves a multifaceted audience seeking a richer connection with immersive storytelling and a likeminded community of fans. The Campaign Manager role involves coordinating creative trafficking, reporting, and billing needs between The Athletic and clients, producing premium advertising products, and managing significant volumes of digital and audio campaign details. The role requires excellent organizational skills, communication, and familiarity with online advertising technical aspects.

Senior Engineering Manager (Scribd Core Team, Full-stack - AdTech)

Company: Scribd

Location: USA

Posted Dec 23, 2024

Scribd is a multinational technology company focused on the written and spoken word across three products: Ever, Scribd, and SlideShare. They deliver knowledge, information, and inspiration to billions of people worldwide through a vast library of content including 200 million documents, 25 million presentations, and 13 million books, audiobooks, podcasts, and magazines. The role of the Senior Engineering Manager of the Scribd Core Team involves leading and growing a talented and successful engineering team, partnering with crossfunctional teams, delivering solutions that enhance the user experience, and maturing adtech capabilities.

Senior Software Engineer II - ML Core

Company: Splice

Location: USA

Posted Dec 23, 2024

The role involves defining the architecture and driving implementation changes across multiple backend services, optimizing search infrastructure, and creating mechanisms for safe and rapid ML model productionalization. The candidate should advocate for scalable system designs, drive complex projects, and provide mentorship. Qualifications include experience with Elasticsearch, Go, Python, and various SaaS and cloud provider primitives. The role offers competitive pay, unlimited PTO, comprehensive medical coverage, and professional growth opportunities.

Data Analyst

Company: Platform Science

Location: USA

Posted Dec 23, 2024

Platform Science is a company that connects everything that moves in the transportation industry. They are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals across the globe. They value thoughtful actions, empathy, resiliency, creativity, transparency, and have a diverse and engaging group of employees. They are looking for a Data Analyst to process large amounts of raw information into strategic insights for consumption by their Product Engineering and Leadership teams.

Senior Business Development and Sales Manager - Performance

Company: Kickstarter PBC

Location: USA

Posted Dec 23, 2024

The text describes a job opening for a Senior Business Development and Sales Manager at Kickstarter. The role involves leading creator acquisition efforts, building a high-performing sales system, and driving revenue growth. The ideal candidate should have extensive experience in performance marketing, sales, and account management. The position is eligible for a performance-based bonus and offers a base salary range of $170,000 - $185,000 in the United States.

Consumer Insights & Market Research Manager

Company: Monarch Money

Location: USA

Posted Dec 23, 2024

Monarch is a fintech company that provides a product to manage financial life. They have seen rapid growth since their beta launch in early 2021. The company is well-funded by top venture firms and angel investors. They are looking for a Staff or Principal-level Researcher to join their team.

Sourcing Manager - Packaging

Company: hims & hers

Location: USA

Posted Dec 23, 2024

The role of a Sourcing Manager Packaging at Hims amp Hers involves leading new vendor exploration, managing business relationships, supporting sourcing and package development, and ensuring cost savings and sustainability. The candidate must have a BS+ degree in Package Engineering, Packaging Sales Procurement, or a similar discipline, along with 35 years of relevant experience. The position requires working with hazardous drugs and wearing PPE, and it involves physical exertion.

Associate Project Manager - Site Reliability

Company: ScienceLogic

Location: USA

Posted Dec 23, 2024

ScienceLogic is seeking an Associate Delivery Manager to join their Site Reliability team. The role involves coordinating cross-functional teams to deliver customer platforms and related activities. The successful candidate will have experience in project management, Agile practices, and collaboration tools. The position is remote-first with a competitive benefits package.

Sales Planner

Company: The Athletic Media Company

Location: USA

Posted Dec 23, 2024

The Athletic is a digital sports media company that serves a multifaceted audience seeking a richer connection with immersive storytelling and a likeminded community of fans. The Sales Planner role is remote and involves supporting the RFP process, media planning, and client management. The position requires 12+ years of media experience and excellent communication skills. The Athletic offers comprehensive benefits and is an equal opportunity employer.

Senior People Analytics Tableau Developer

Company: Dropbox

Location: USA

Posted Dec 23, 2024

Dropbox's People Analytics team is seeking a candidate with extensive experience in Tableau, SQL, and data visualization to lead dashboard development efforts, partner with stakeholders, and improve self-service HR and Recruiting dashboards. The ideal candidate should have a passion for People Analytics, strong communication skills, and the ability to think creatively and critically in a fast-paced environment.

Product Marketing Manager - PipeGen

Company: Apollo.io

Location: USA

Posted Dec 23, 2024

Apollo is seeking a senior end-to-end product marketer to drive growth for their core business. This role involves shaping product direction, launching new products, and running integrated GTM motions. It requires a deep understanding of sales personas and cross-functional collaboration with R&D, GTM, and other teams. The role is fully remote and requires occasional travel to North America.

UGC Production Specialist

Company: Monarch Money

Location: USA

Posted Dec 23, 2024

Monarch is a premier financial management platform with rapid organic growth, a passionate team, and well-funded by top venture firms. They are seeking a UGC Production Specialist to lead partnerships with user-generated content creators, ensuring high-quality, impactful content that aligns with their brand objectives.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages