Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Project Manager / Program Manager

Company: Verista

Location: USA

Posted Dec 22, 2024

Veristas 600 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The company empowers growth and innovation within the scientific community and helps researchers, organizations, and companies solve pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of significant investment in people and capabilities. The company's growth is driven by world-class people who thrive in a team environment and share the mission to enable life sciences clients to improve lives. A Senior Project Manager role is seeking a highly impactful individual to manage the strategic build of technology-enabled capabilities, including Salesforce Life Sciences ATM-enabled Clinical Patient Journey Orchestration and Oracle ERP. The PM will work closely with business partners, IT solution owners, and internal SMEs to manage the build and launch of these capabilities.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Dec 23, 2024

Grafana Labs is creating an Onboarding Solutions Architect team to hyper accelerate customers' first realization of value. The role involves working with new customers to execute launch service packages, optimize consumption, and provide technical guidance. The ideal candidate should be hands-on, enjoy customer engagement, and have basic project management skills.

Senior Engineering Manager, Risk

Company: Gusto

Location: USA

Posted Dec 23, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The Risk Engineering team is responsible for defining best-in-class user experiences to mitigate financial and reputation risk. They will lead the team to scale the platform, build a bad actor platform for fraud prevention, and improve credit underwriting and collections experiences. The Senior Engineering Manager will empower and coach a team to build and scale customer-facing experiences, drive technical guidance, and recruit new team members.

Senior Product Designer

Company: Channel Factory

Location: USA

Posted Dec 23, 2024

Channel Factory is a marketing technology company that helps top global brands and agencies maximize YouTube advertising. They offer scalable, brand-safe, contextually aligned YouTube advertising software and services, enabling highly customized, contextually aware, and dynamically optimized campaigns. The company is an equal opportunity employer committed to diversity and inclusion, with a strong startup culture that values collaboration and results.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 23, 2024

StackAdapt is a remote-first company seeking a digital political advertising sales representative for their programmatic platform. The role involves selling platform sales deals, working with management and product teams, managing client relations, and growing existing accounts. The ideal candidate should have digital political advertising sales experience, understanding of political and advocacy campaigns, and experience utilizing CRM tools. The company offers a comprehensive mental health care platform, full benefits from day one, work from home reimbursements, and a friendly and supportive culture.

Director of Brand - Campaign, and Content Strategy

Company: G-P

Location: USA

Posted Dec 23, 2024

The Director of Brand Campaign and Content Strategy role involves driving integrated multichannel campaigns, ensuring seamless collaboration across marketing functions, building and leading a high-performing team, and developing strategies to increase brand awareness and differentiate GP in a competitive marketplace.

Director of Product Marketing - Emerging Products

Company: G-P

Location: USA

Posted Dec 23, 2024

The role of Director of Product Marketing Emerging Products at GP involves driving go-to-market strategies, crafting compelling product narratives, and translating complex technical solutions into value-driven messaging for B2B SaaS buyers. The ideal candidate is an expert in simplifying complex products and features for enterprise buyers while supporting product-led growth (PLG) motions. They will collaborate with product marketing and revenue teams to ensure seamless execution of marketing initiatives that drive adoption and retention.

Content Marketing Strategist

Company: Podium

Location: USA

Posted Dec 23, 2024

The Role of a Content Strategist at Podium involves driving full funnel content marketing efforts, building customer industry expertise, and creating high-quality content aligned with business goals. The ideal candidate is customer-obsessed, a natural storyteller, and performance-driven, with experience in content creation, strategy, and team leadership.

Senior Product Designer I - Access Management

Company: HubSpot

Location: USA

Posted Dec 23, 2024

The text describes a Senior Product Designer role at HubSpot, focusing on understanding user needs, collaborating with cross-functional teams, and driving product strategy. The role requires strong design skills, customer focus, and the ability to work autonomously. HubSpot values diversity and encourages applicants from various backgrounds to apply.

Strategy & Operations - Product

Company: Stripe

Location: USA

Posted Dec 23, 2024

The text describes a role at Stripe, a financial infrastructure platform for businesses. The team is looking for a candidate with experience in leading large-scale, cross-functional programs or products. The successful candidate will work closely with Product Operations and Revenue generating teams to deliver strategic projects and program improvement. The role involves creating systems to capture and track user requirements, designing and running complex processes, and continuously examining and implementing measured improvements to the operational model and processes.

Copywriter

Company: Springhealth

Location: USA

Posted Dec 22, 2024

Spring Health is seeking a highly skilled and creative Copywriter B2B to join their dynamic team. The ideal candidate is an exceptional copywriter with a strong portfolio showcasing expertise across various formats. The role requires someone who is passionate about mental health and driven to create compelling content from digital campaigns to brand narratives. The successful candidate will work closely with the content design, brand, demand gen, and product marketing teams to create content that not only inspires but also educates diverse audiences.

Manager, Sales Development

Company: Newsela

Location: USA

Posted Dec 22, 2024

The role of Manager of Sales Development at Newselas is to lead and develop a team of SDRs, contributing to the company's mission of transforming teaching and learning in classrooms across the US. The role involves coaching and developing the team, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. The role comes with a base salary of $80,000, an on-target commission of $40,000, and an on-target earnings target of $120,000. The total compensation also includes incentive stock options and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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