Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr Manager - Procurement

Company: 1Password

Location: USA

Posted Dec 23, 2024

The text describes a remote opportunity for a Senior Manager of Procurement at 1Password, a SaaS technology or startup company. The role involves strategic procurement management, leading procurement efforts, cost-saving initiatives, and vendor relationship management. The candidate will work with internal stakeholders, collaborate with cross-functional teams, and contribute to the execution of policies that drive cost-effective purchasing and compliance. The role requires strong organizational skills, negotiation and collaboration skills, and proficiency in procurement software and tools. The annual base salary is between $154,000 USD and $208,000 USD for USA-based roles and between $132,000 CAD and $178,000 CAD for Canadabased roles. The company offers health and wellbeing benefits, growth and future opportunities, flexibility and community, and accommodation upon request.

Operational Specialist (Smartsheets or Power App)

Company: Myriad360

Location: USA

Posted Dec 23, 2024

The role involves managing documentation requirements and schedules for strategic initiatives, coordinating resources, creating action plans, and collaborating with cross-functional departments. The objective is to organize feedback from stakeholders, assist with studies assessing organizational change impact, and monitor and analyze user feedback and system performance metrics.

Digital Customer Success Manager

Company: Octopus Deploy

Location: USA

Posted Dec 23, 2024

Octopus Deploy is a company that values rest, recharge, and balance. They have a strong commitment to supporting their team members and fostering a culture of wellbeing. The company is also known for its thoughtful engagement in hiring, with a promise to review all applications promptly upon their return. They are a remote-first company with a transparent approach to compensation and career pathways. They are seeking a Digital Customer Success Manager to support their midsized customer base and drive Gross Revenue Retention (GRR). The role requires excellent communication and interpersonal skills, a data-driven mindset, and familiarity with customer success platforms. The interview process includes an initial chat, technical assessment, hiring manager chat, and panel interview.

Senior Privacy Manager - Privacy

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Privacy Manager, focusing on embedding privacy policies into daily operations, providing decision support, resolving privacy issues, and collaborating with cross-functional teams. The role requires 4+ years of privacy experience, strong collaboration skills, and the ability to work in a global environment. The position is US Remote Eligible, with occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to inclusivity and diversity.

Product Strategy & Operations Program Lead

Company: Stripe

Location: USA

Posted Dec 23, 2024

The text describes a role at Stripe, a financial infrastructure platform for businesses. The team is looking for a candidate with experience in leading large-scale, cross-functional programs or products. The successful candidate will work closely with Product Operations and Revenue generating teams to deliver strategic projects and program improvement. The role involves creating systems to capture prioritize and track user requirements, designing and running complex processes across product and operational teams, and continuously examining, experimenting, and implementing measured improvements to the operational model and processes.

Channel Programs Manager

Company: Pax8

Location: USA

Posted Dec 23, 2024

The Channel Programs Manager is responsible for managing and executing Pax8 hosted programs, including event planning, vendor management, and content creation. The role requires experience in program management, event planning, and technical expertise with webinar and meeting platforms. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to work collaboratively with diverse teams.

Field Readiness Engineer

Company: Vercel

Location: USA

Posted Dec 23, 2024

Vercel offers a Frontend Cloud platform for developers to build, scale, and secure web applications. They are seeking a Senior Field Enablement Engineer and Technical Trainer with a strong background in JavaScript and modern web development. The role involves developing and delivering technical training to field teams, creating resources for ongoing development, and collaborating with product and engineering teams. The company offers great compensation, healthcare, learning opportunities, flexible time off, and remote work options.

Sr Manager, Product Design - Channels

Company: 1Password

Location: USA

Posted Dec 23, 2024

1Password is seeking a Senior Product Design Manager to lead a team of designers in growing their MSP Managed Service Provider and distributor partnerships. The role involves exploring opportunities to enhance account information management and establish a key area of the business. The successful applicant will have experience in product design, managing teams, and coaching design teams to reach their full potential.

Account Executive (Mid Market)

Company: Contentsquare

Location: USA

Posted Dec 23, 2024

Contentsquare is a global leader in experience analytics, offering a flexible and scalable platform for understanding digital journeys. They are seeking an Account Executive to drive new business sales in the North America midmarket. The role offers competitive compensation, career development, and a positive work culture.

Account Executive - SMB

Company: Superhuman

Location: USA

Posted Dec 23, 2024

Superhuman is a fast email experience company that aims to shape the future of email communication and productivity. They offer a high-performance mid-market product-led sales motion, with a focus on building a household brand and a worldwide organization. The Account Executive SMB role is an opportunity to land new business with small to medium-sized organizations, close deals with C-level and VP-level decision makers, and build champions. The role requires strong sales skills, experience in a product-led sales motion, and the ability to build relationships and generate pipeline.

Product Insights Analyst

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Product Insights Analyst. The role involves performing qualitative and quantitative analysis of community support data and other inbound feedback channels to develop robust, rigorous, and actionable insights. The analyst will influence product and policy teams to take action and make informed decisions based on research to improve the customer experience. The role requires curiosity, investigative skills, and the ability to communicate effectively. The position is remote-eligible and requires a bachelor's degree and 4+ years of experience.

Senior Software Engineer - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 23, 2024

Roofster is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has raised $240 million in Series E funding and has offices in California, Texas, New York, and remote opportunities. They have recently acquired Stessa, RentPrep, and Mynd to expand their services. The company is looking for a Senior Software Engineer of Retail Growth to drive the adoption and success of their Stessa and retail-focused applications.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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