Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director of Marketing Analytics

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of Director of Marketing involves leading a team of managers and analysts, providing guidance, and ensuring professional development. The role requires experience in Marketing Analytics, with a focus on data analysis, statistical techniques, and data modeling. The candidate should have experience in both Brand and Performance Marketing measurement, and be skilled in project management, data visualization, and web analytics. The role offers a competitive salary, unlimited PTO, comprehensive health benefits, and employee stock purchase program.

Business Systems Analyst

Company: Figma

Location: USA

Posted Dec 22, 2024

The text describes a Business Systems Analyst role at Figma, focusing on managing and optimizing the Zendesk instance, creating and maintaining documentation, leading initiatives, and contributing to the overall Product Support AI and technology strategy.

Product Security Analyst III

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

This job posting is for a Product Security Analyst position at ExtraHop. The role involves contributing to strengthening the security and compliance posture of ExtraHops market-leading products. The candidate will collaborate with top-tier professionals to innovate and uphold the highest standards in cloud security. They will play a key role in establishing, maintaining, and enhancing compliance with various security and regulatory frameworks. The responsibilities include running FedRAMP Continuous Monitoring ConMon processes, managing vulnerability detection and response pipelines, and collaborating with the Director of Product Security to handle customer and presales security inquiries.

Lead Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Lead Content Designer to create clear and consistent content for their SaaS product. The role involves writing user-friendly product copy, identifying IA issues, and contributing to product strategy. The company is a remote-first organization with physical offices in San Francisco and Chicago.

Senior Product Security Engineer

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

ExtraHop is seeking a Sr Product Security Engineer with experience in cloud security, infrastructure security, SIEM technologies, DevOps, and software development. The role involves implementing and operating Splunk Cloud Platform and Enterprise Security, EDR and NDR solutions, and defining standards for secure configuration of application and infrastructure components. The candidate must have 8+ years of experience in security engineering, software development, or DevOps with a focus on securing complex systems and modern cloud infrastructure.

Marketplace Success Manager - Education

Company: Clipboard Health

Location: USA

Posted Dec 22, 2024

Clipboard Education is a fast-growing tech startup that provides substitute teachers and classroom staff to K12 schools. They are looking for an Account Manager to act as a high-ownership, high-execution role, handling onboarding, support, and customer problem-solving for both schools and supply.

Account Manager

Company: QuinStreet

Location: USA

Posted Dec 22, 2024

This role involves managing insurance agency partner success within QuinStreets' industry-leading vertical-specific real-time performance acquisition platform QMP. The individual should be analytical, detail-oriented, and able to prioritize multiple projects under tight deadlines. The role requires working with internal teams, managing third-party media communications, and having a growth mindset.

Solutions Engineer

Company: Appen

Location: USA

Posted Dec 22, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms to collect and label various types of data. They are trusted by major tech companies and help build world-class AI products. Appen is committed to creating an inclusive workplace and is dedicated to ensuring all models are helpful, honest, and harmless. They are seeking a Solutions Engineer to drive technical presales engagement with prospective customers.

Relationship Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 22, 2024

The Upmarket Relationship Manager role is a crucial bridge between Lattice and customers, focusing on building and maintaining strong relationships, understanding customer needs, and ensuring successful implementation and satisfaction with the Lattice Platform. The role involves working closely with sales and technical teams, driving customer decision-making, growth, and retention. The position requires excellent communication, negotiation, and forecasting skills, as well as experience in a B2B SaaS environment and HR Technology space. The estimated annual cash salary is $127,850, with potential incentive stock options and variable compensation. Benefits include medical insurance, dental insurance, vision insurance, life AD&D, disability insurance, emergency weather support, wellness apps, paid parental leave, paid time off, commuter and parking accounts, lunches in the office, workplace amenities, stipends, and a 401k retirement plan.

Procurement Manager

Company: Saviynt

Location: USA

Posted Dec 22, 2024

Saviynt is seeking a highly motivated and experienced Procurement Manager to lead their procurement efforts. The ideal candidate will work closely with various departments to optimize procurement strategies and contribute to the company's growth and efficiency. The role involves vendor management, strategic sourcing, procurement process oversight, policy enforcement, budget management, compliance and risk management, systems and software management, and performance reporting.

Principal Product Manager - District and Admin Experience

Company: Khan Academy

Location: USA

Posted Dec 22, 2024

Khan Academy is a nonprofit with a mission to deliver a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically underresourced communities. They are looking for a Principal Product Manager to deliver engaging and efficacious K14 learning solutions for schools and districts, with a focus on addressing the needs of district administrators in administering the product effectively for their district classrooms. The role involves establishing the end-to-end vision and product strategy, collaborating cross-functionally on delivery, and managing and shipping successful software products with cross-functional teams at scale. The company values diversity, equity, inclusion, and belonging, and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Enterprise Sales Account Executive

Company: Quantum Metric

Location: USA

Posted Dec 22, 2024

As a remote-first company, Quantum Metric understands the importance of building an engaged, diverse, and fun place to work. They hold regular companywide events, seasonal challenges, and sponsored local outings. They also have Employee Resource Groups for various backgrounds and experiences. The role involves managing full-lifecycle sales within a greenfield territory of enterprise accounts, requiring continuous learning and massive earnings. The requirements include experience beating quota, motivated by uncapped earning potential, and ability to build credibility with stakeholders. The compensation is a base of $120,000 - $150,000 with uncapped OTE commissions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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