Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Editorial Lead

Company: Directive

Location: USA

Posted Dec 20, 2024

The text is about the role of an Editorial Lead at Directive Consulting, a performance marketing agency for SaaS and Tech companies. The role involves managing a team of freelance writers, editing and publishing content, collaborating with stakeholders, and contributing to content with great perspectives and sharp angles. The company offers a living wage, medical dental vision plans, and other benefits. The role is remote-first with the option to work from the company's offices in Irvine, California, and other global locations.

Technical Operations Engineer

Company: Fieldguide

Location: USA

Posted Dec 20, 2024

Fieldguide is a remote-first company based in San Francisco that builds software to automate and streamline the work of assurance and audit practitioners. They are backed by top investors and value diversity. The company is looking for TechOps Engineers to bridge engineering, customer support, and IT to drive automation and operational excellence. The role involves automation, production support, internal IT efficiency support, monitoring, security compliance, collaboration, and documentation.

Sr. Data Analyst

Company: Reserv, Inc

Location: USA

Posted Dec 20, 2024

Reserv is an insurtech company that aims to automate manual tasks and tackle longstanding problems in claims and TPAs. They are seeking a Senior Analyst with strong Python and SQL skills to work with their data stack and serve as the main technical liaison with customers. The role involves shipping reporting code, building ML tools, and influencing the culture and processes of a growing engineering team.

Sr. Business Operations Manager

Company: Rula?locationid=d8ccc202 4d14 4fba A9a5 667fe66dec77

Location: USA

Posted Dec 20, 2024

The text expresses a strong commitment to mental health care, with a focus on providing quality, evidence-based, and compassionate care. The role of a Sr Business Operations Manager is to guide impactful strategic projects, including developing a quality system for therapists, improving first visit completion and patient retention rates, and launching an in-person therapy offering. The company values diversity, equity, and inclusion, and offers attractive pay, benefits, and time-off policies.

Clinical Content Reviewer: Dental Assistant, Radiology Tech, Medical Assistant

Company: Osmosis

Location: USA

Posted Dec 20, 2024

This is a part-time, fixed-term PRN role for a Clinical Content Reviewer Dental Assistant Radiology Tech Medical Assistant at Elsevier Health. The role involves working closely with data and content teams to ensure content accuracy, evaluating and reviewing AI-generated responses and book references, collaborating with a multidisciplinary team, creating rate and rank queries, and providing expert insights on emerging technologies. The role requires a US-based license as a Dental Assistant Radiology Technician or Medical Assistant, at least 2 years of clinical experience, direct point of care experience within the US, and a demonstrated interest in emerging technologies. The role pays $55 per hour and offers benefits such as access to Elsevier Health products, a community of talented clinicians, and a healthy work-life balance.

Manager, Data Science Production Engineering

Company: Natera

Location: USA

Posted Dec 20, 2024

The Manager of Data Science Production Engineering DSPE will oversee a team responsible for ensuring the successful production escalation resolutions, statistical analysis, maintenance of comprehensive product health dashboards, and post-launch support and monitoring services. The role will focus on enhancing the reliability of production support workflows, improving processes, and enabling teams to deliver actionable insights across the Oncology business unit. The Manager will act as a bridge between stakeholders, ensuring that operational needs are met and aligned with organizational goals.

Senior Copywriter

Company: EVERSANA

Location: USA

Posted Dec 20, 2024

EVERSANA INTOUCH is a leading full-service global healthcare agency serving the life sciences and pharmaceutical industries. They provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. The company combines world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. They are dedicated to improving patient lives around the world and embrace diversity in backgrounds and experiences.

Staff Software Engineer

Company: Roadie

Location: USA

Posted Dec 21, 2024

Roadie is a logistics management and crowdsourced delivery platform founded in 2014. It offers businesses fast, flexible, and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of US households by providing access to over 200,000 independent drivers nationwide. As a Staff Software Engineer, you will design and build systems to solve large-scale logistics challenges. The ideal candidate has deep technical knowledge and experience in architecting high-scale distributed systems.

Director - Vendor Management, Costing and Worldwide Sourcing

Company: Coursera

Location: USA

Posted Dec 21, 2024

The job overview is for a Director of Vendor Management Costing and Worldwide Sourcing at Coursera. The role involves leading the global vendor strategy, optimizing vendor partnerships, managing cost structures, and ensuring high-quality content production. The ideal candidate should have a proven track record in global sourcing and vendor management, with the ability to drive efficiencies, ensure quality standards, and foster strategic partnerships.

Senior FP&A Analyst

Company: Emplifi

Location: USA

Posted Dec 20, 2024

The text describes a job posting for a Senior Financial Analyst at Emplifi, a global customer engagement solution provider. The role involves assisting with financial closing and reporting, identifying cost efficiency and productivity initiatives, driving forecast and budgeting processes, and providing analytical services to the C-suite. The ideal candidate should have at least 35 years of financial analysis or accounting experience, advanced Excel skills, and a Bachelor's degree in Finance or a related field. The company offers an international, fast-paced, and growing environment, the chance to work with major brands, and a benefits package including medical, dental, vision, and life coverage options.

Quality Assurance Engineer

Company: Spotter

Location: USA

Posted Dec 20, 2024

The job posting is for a meticulous and proactive Quality Assurance Engineer with significant experience in the trucking industry to join a remote team. The ideal candidate will have a deep understanding of trucking operations and a passion for ensuring the highest quality of software products. The responsibilities include developing, implementing, and maintaining comprehensive test plans and test cases, executing manual testing, identifying and tracking software defects, collaborating with the development team, performing regression testing, analyzing test results, and ensuring compliance with industry standards and best practices in QA.

Founding GTM team

Company: Elicit

Location: USA

Posted Dec 21, 2024

Elicit is an AI research assistant aiming to radically increase good reasoning and help expert researchers push the frontier in fields like biomedicine, health economics, and computer science. They are looking for a fountainhead member to build their go-to-market function, understand workflows and pain points, manage deals, and collaborate with product and engineering. The role offers excellent learning opportunities and requires first-principles thinking, customer obsession, excellent execution, and humility.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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